Boomf Reviews

Name: Boomf
Address: Unit 1, Meadow Road, Reading, Berkshire
Rating: 3.99

4.0 Rating 5,311 Reviews

72 %

of reviewers recommend Boomf

Company Reviews

Questions

Metrics

4.0

Based on 5,311 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

+44 1183 218921

Email:

hello@boomf.com

Location:

Unit 1, Meadow Road, Reading
Berkshire
RG1 8LB

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The pictures on the box were nice but the actual 'explosion' was a complete dud, the confetti just slid out the box.”

Helpful Report

Posted 4 years ago

Oh no Anton! I am so sorry to hear your gift didn't "Boomf" 🎉😢 I understand how disappointing this must have been for you. 🤦‍♀️ I would love to get this resolved right away 😀 Can you please have a look at your email 👀 I have just dropped you a message so we can get this sorted. 🙏

Posted 4 years ago

“I loved the design but the confetti didn’t pop!”

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Posted 4 years ago

Oh no Sarah! I am so sorry to hear your gift didn't "Boomf" 🎉😢 I understand how disappointing this must have been for you. 🤦‍♀️ I would love to get this resolved right away 😀 Can you please have a look at your email 👀 I have just dropped you a message so we can get this sorted. 🙏

Posted 4 years ago

“Delivery of the boomf was super late!”

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Posted 4 years ago

Sukhy, I'm sorry to hear you gift arrived late! We work really hard to get all gifts dispatched on time, so I would love to get this resolved for you. 😀 Looking at your order I can see we dispatched on the same day you ordered it 🤔 and it should have been delivered by 20 July at the latest. If you gift was delivered after this date, could you please email us at hello@boomf.com with your order number and let us know that it arrived late. 🙏

Posted 4 years ago

“I am unable to make up the box i thought it came made up i would not have bought it if i had known very disappointing. instructions should have been put in the packet as it is flat packed useful tip explain on your site you have to make this up”

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Posted 4 years ago

Pat, the Boomf bomb comes in a flat rectangular envelope with a tab on the front that should be ripped off by the recipient when being opened. Once this tab is removed (making sure to hold the sides of the card and tear the tab off entirely), the card will pop out of the envelope in a shower of confetti, forming the cube card you have designed! 💫💥🔥 You do not need to assemble anything yourself 😅 If you need any further help please email us at hello@boomf.com 😀

Posted 4 years ago

“I think the advertisements for the product make the product better than what you have paid for when it arrives, it’s quite pricey to be that small.”

Helpful Report

Posted 4 years ago

Kita, I am so sorry your Boomf gift was not what you expected it to be 😢 Your experience should have been like the videos you have seen on social media, as they are all sent to us by customers who have received our Boomf gifts 🤪 Thank you very much for the feedback about the the bomb being too small 🙏 We are constantly improving our products based on the feedback we receive, I have taken a note of this to pass on. 🙌 😀

Posted 4 years ago

“I ordered a boomf card and sweet box for my sons birthday, his birthday was a week ago and still no sign of either card or sweets. Not impressed. I was planning on ordering again for my other children's birthdays but won't be bothering now. Obviously can't comment on the boomf card as we haven't received it.”

Helpful Report

Posted 4 years ago

Paula, I'm so sorry to hear you gift hasn't arrived yet! 😢 Looking at your order I can see we dispatched it on time 🤔 and it should have been delivered by 22 July at the latest 🤪 Can you please have a look at your email, I have just dropped you a message 👀 as I would love to get this resolved right away. 😀

Posted 4 years ago

“Nice idea but expensive and the card didn’t pop. Wouldn’t buy again.”

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Posted 4 years ago

Oh no Charlotte, I am so sorry to hear your gift didn't "Boomf"🎉 😢 I understand how disappointing this must have been for you. 🤦‍♀️ I would love to get this resolved right away 😀 Can you please have a look at your email 👀 I have just dropped you a message so we can get this sorted. 🙏

Posted 4 years ago

“I asked for spare envelope and not got it.. the flappy thing inside never worked very poor”

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Posted 4 years ago

Victoria, I am so sorry to hear flutter card was faulty 🦋😢 I understand how disappointing this must have been for you. 🤦‍♀️ I would love to get this resolved right away 😀 Can you please have a look at your email 👀 I have just dropped you a message so we can get this sorted. 🙏

Posted 4 years ago

“Butterfly didn’t spin, elastic was snapped, really disappointing”

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Posted 4 years ago

Jay, I am so sorry to hear flutter card was faulty 🦋😢 I understand how disappointing this must have been for you. 🤦‍♀️ I would love to get this resolved right away 😀 Can you please have a look at your email 👀 I have just dropped you a message so we can get this sorted. 🙏

Posted 4 years ago

“Nothing of boom sort happened, she pretended to like the bracelet. Thanks”

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Posted 4 years ago

Hafiz, I am so sorry to hear your gift didn't "Boomf" 🎉😢 I understand how disappointing this must have been, it is far from the experience we had intended for you! 🤦‍♀️ I would love to get this resolved right away 😀 Could you please email us at hello@boomf.com with your order number and explain that your gift was faulty. 🙏

Posted 4 years ago

“The confetti didnt come out the box stayed in the packet”

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Posted 4 years ago

Lyndsey, I am so sorry to hear your gift didn't "Boomf" 🎉😢 I understand how disappointing this must have been for you. 🤦‍♀️ I would love to get this resolved right away 😀 Can you please have a look at your email 👀 I have just dropped you a message so we can get this sorted. 🙏

Posted 4 years ago

“I have only received the card and not the bracelet I ordered at the same time as part of the same order”

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Posted 4 years ago

Oh no Donna! I am so sorry to hear you are missing your bracelet 😢 I would love to get this resolved for you. 😀 Can you please have a look at your email 👀 I have just dropped you a message so we can get this sorted right away. 🙏

Posted 4 years ago

“Still waiting for it to arrive. My daughter did 1 the day before and it arrived the next day.”

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Posted 4 years ago

I really hope this arrives shortly Janet. If it's over the time we have expected, please do email us on hello@boomf.com so we can check that for you! Many thanks!

Posted 4 years ago

“The card didn’t pop and left everyone disappointed”

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Posted 4 years ago

Oh no Kirsty, I am so sorry to hear your gift didn't "Boomf"🎉 😢 This is far from the experience we had intended for you! 🤦‍♀️ I would love to get this resolved right away 😀 Can you please have a look at your email 👀 I have just dropped you a message so we can get this sorted. 🙏

Posted 4 years ago

“Our one didn’t pop”

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Posted 4 years ago

Oh no Lynsey! I am so sorry to hear your gift didn't "Boomf"🎉 😢 I understand how disappointing this must have been for you. 🤦‍♀️ I would love to get this resolved right away 😀 Can you please have a look at your email 👀 I have just dropped you a message so we can get this sorted. 🙏

Posted 4 years ago

“It didn’t pop on both occasions I ordered from yourselves 😕”

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Posted 4 years ago

We are very sorry to hear this! I can see you are working with the team to rectify this issue 🙂

Posted 4 years ago

“The card was great, but the confetti didn’t explode, and was just left in a pack on top of the card.”

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Posted 4 years ago

Jo I am so sorry to hear you received a faulty gift 😢 I understand how disappointing this must have been for you. 🤦‍♀️ I can see you have been in contact with my colleague to resolve this 😅 Please let us know if there is anything else we can do for you. 🙏

Posted 4 years ago

“The card was nice, the idea was good but not worth £10, sorry but would not buy this again”

Helpful Report

Posted 4 years ago

Wendy, I am so sorry to hear you are not satisfied with your Boomf gift. 😢 I would love to get this resolved for you 😀 Could you please email us at hello@boomf.com with your order number and explain in more detail what was wrong with your gift. 🙏

Posted 4 years ago

“Very disappointed with the Boomf factor. Nothing like on the adverts and yes opened correctly!”

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Posted 4 years ago

Gillian, I am so sorry to hear your gift didn't "Boomf"🎉 😢 I understand how disappointing this must have been for you. 🤦‍♀️ I would love to get this resolved right away 😀 Can you please have a look at your email 👀 I have just dropped you a message so we can get this sorted. 🙏

Posted 4 years ago

“Still ain’t received my order”

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Posted 4 years ago

Jade, I am so sorry you have not received your gift 😢 Looking at your order I can see we dispatched it on time 🤔 and it should have been delivered by 20 July at the latest 🤪 I would love to get this resolved for you right away 😀 Can you please have a look at your email 👀 I have just dropped you a message. 🙏

Posted 4 years ago

Boomf is rated 4.0 based on 5,311 reviews