Boomf Reviews

Name: Boomf
Address: Unit 1, Meadow Road, Reading, Berkshire
Rating: 3.99

4.0 Rating 5,311 Reviews

72 %

of reviewers recommend Boomf

Company Reviews

Questions

Metrics

4.0

Based on 5,311 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

+44 1183 218921

Email:

hello@boomf.com

Location:

Unit 1, Meadow Road, Reading
Berkshire
RG1 8LB

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didn’t go Boomf when opened ☹️”

Helpful Report

Posted 4 years ago

Oh no Melanie, I'm so sorry to hear your gift didn't "Boomf" 🎉😢 I would love to get this resolved for you 😀 Can you please have a look at your email 👀 I have just dropped you a message so we can get this sorted. 🙏

Posted 4 years ago

“Really disappointed as I paid for express delivery for £6.99 which is almost the price of the card. Ordered on the Saturday and card was delivered on the Tuesday missing the birthday itself so not very happy. Don’t off express delivery when when I you cannot supply that service. If it’s to do with Covid well then fine but don’t make people pay double when you cannot commit”

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Posted 4 years ago

My apologies your card did not arrived as quickly as you hoped 😢 Our DHL Tracked Express Shipping service arrives the next working day once shipped. Deliveries take place from Monday to Friday. This information is both on the checkout page and our shipping page https://boomf.com/shipping . Your order was placed on Saturday, we printed, assembled and dispatched it on Monday for it to be delivered on Tuesday. 🤪 I hope your gift was enjoyed nonetheless. 😀

Posted 4 years ago

“It didn't boomf like the advert very disappointing other than that my daughter liked it.”

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Posted 4 years ago

Jonathan my sincerest apologies that your gift was faulty 😢 This is not the experience we had intended for you! 🤦‍♀️ I would love to get this resolved right away 😀 Can you please have a look at your email 👀 I have just dropped you a message so we can get this sorted. 🙏

Posted 4 years ago

“I ordered for my sons 14th birthday and it arrived 3 days after his bday. It was ordered in plenty in time. Have been asked twice since for reviews but haven’t heard a thing back”

Helpful Report

Posted 4 years ago

Aimie I am so sorry to hear you sons Boomf card arrived after the special day. 😢 This is far from the experience we had intended for you! 🤦‍♀️ Looking at your order I can see we dispatched it on time 🤔 and it should have been delivered by 17 July at the latest. 🤪 I would love to get this resolved right away 😀 Can you please have a look at your email 👀 I have just responded to your message. 🙏

Posted 4 years ago

“Some how the creation I deleted, as it was the wrong way round, ended up being ordered and therefore charged for so a flutter card ended up costing over £20. For that reason I don't trust you website and won't be ordering again. Shame as the correct card was great”

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Posted 4 years ago

Hi Fran, We are sorry that you received 2 orders and not just the one you required. When checking out the images of what is in your basket are shown and information regarding the products are shown on both the order and shipping confirmation. We are always happy to cancel orders made by mistake if it is highlighted to us 🙂

Posted 4 years ago

“Card was small considering the price. An additional envelope would have been nice as the card came to me first and I have subsequently sent it to the recipient. A preview of the card when ordering not available so don’t know what the finished product looks like.”

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Posted 4 years ago

Hi Julie, Thanks for taking the time to leave feedback. 💕 A preview of your card is shown to you when ordering it is also included on your confirmation email, so you could check this or your account if you would still like to check the design 😊

Posted 4 years ago

“The envelope didn’t open properly which completely killed the element of surprise”

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Posted 4 years ago

We are very sorry to hear this! I can confirm we have reached out to you so we can look into this problem further for you. 🙂

Posted 4 years ago

“The last 2 times I have purchased the boomf box has not popped up which is the whole point of it .very disappointed will not be purchasing again”

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Posted 4 years ago

We are very sorry to hear this! We gave reached out to you via email to look into this further for you. 🙂

Posted 4 years ago

“Although the box popped out there was no explosion of confetti, it just sat in the envelope. Pretty disappointing...”

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Posted 4 years ago

Oh no Sandra! I am so sorry to hear you gift didn't "Boomf"🎉 😢 This is not the experience we had intended for you! 🤦‍♀️ Can you please have a look at your email 👀 I have just dropped you a message so we can get this resolved right away. 😀

Posted 4 years ago

“Sorry I was abit disappointed to be honest also the cake was pretty disappointing too”

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Posted 4 years ago

I am so sorry to hear that you were disappointed with your Boomf gift Lee. 😢 This is not the experience we had intended for you! 🤦‍♀️ I would love to get this resolved 😀 Could you please email us at hello@boomf.com with your order number and explain in more detail what was wrong with your gifts. 🙏

Posted 4 years ago

“Didn’t pop out”

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Posted 4 years ago

John, I am so sorry that your gift didn't "Boomf" 🎉 😢 I would love to get this resolved for you 😀 Can you please have a look at your email 👀 I have just dropped you a message so we can get this sorted. 🙏

Posted 4 years ago

“The confetti didn’t come out of the card, said it would take 1-3 days and it took 5 which ruined the birthday card as it was after their birthday”

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Posted 4 years ago

Naomi, I am so sorry to hear your gift was both late and faulty. 😢 Looking at your order we dispatched it on time, it should have been delivered by 10 July at the latest. 🤔 I would love to get this resolved for you 😀 Can you please have a look at your email, I have just dropped you a message so we can get this sorted. 👀

Posted 4 years ago

“I ordered x1 got 2 charged for 2 and emailed x2 no response”

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Posted 4 years ago

I am so sorry for the trouble you have experienced when placing your order 😢 This is far from the experience we would want for you! 🤦‍♀️ Looking at your order I can see that you ordered two cards and requested to cancel one of them. Unfortunately, your order had already been printed and shipped so we were unable to cancel one of them for you. 🤔 I can see that you emailed us three times requesting to cancel a card, we responded to one of your emails to inform you that your order was already shipped. 🤪 We do not reply to duplicate emails as the response would be identical to each other. I am really sorry that we couldn't get to your order in time to cancel one of your cards, I understand how frustrating this must have been for you. I hope the second card could be enjoyed nonetheless. 😀

Posted 4 years ago

“My delivery wasn’t met, was received too late unfortunately. Great concept however.”

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Posted 4 years ago

Hi Mona, please contact us at hello@boomf.com with the delivery date and we will look into this for you😊

Posted 4 years ago

“Received the wrong order with a card of somebody else’s children. A little concerned that someone else now has a picture of my children. Kind of spoiled my mother’s birthday but it’s ok because they gave me a refund!”

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Posted 4 years ago

We do apologise there was an error with your order! Thank you for your understanding and allowing us to resolve this issue for you 😊

Posted 4 years ago

“The card was excellent, plenty of confetti and a great pop-up card box......such a shame that the first order, which was placed in plenty time to arrive for a birthday, didn’t arrive and a repeat order had to be created and sent. The item arrived on the 13th of July and it was meant to arrive on the 8th at the latest.”

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Posted 4 years ago

Sarah, I am sorry that your first order got lost on it's journey to you. We work really hard to get all gifts dispatched on time, so this is far from the experience we had intended for you! 🤦‍♀️ I'm really pleased to hear you received your replacement order 😅 I'm sorry that it missed the special day, I hope it was enjoyed nonetheless. 😀

Posted 4 years ago

“Promised the next day, it took 3 days”

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Posted 4 years ago

Irene, I'm sorry to hear you gift didn't arrive as quickly as you hoped. Looking at your order I can it was dispatched with our standard shipping option which is 1st Class Royal Mail, once dispatched this takes 1-3 day to arrive. We do have a faster shipping option, which is a next working day delivery service 🤪 I hope your gift was enjoyed nonetheless. 😀

Posted 4 years ago

“The box didn’t ‘boom’ when opened, instead I had to tell them to shake the packaging (still didn’t expand) so had to remove the box from packaging and finally it expanded ...”

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Posted 4 years ago

Oh no Emma! I am so sorry your gift was faulty 😢 I understand how disappointing this must have been for you. I would love to get this resolved 😀 Can you please have a look at your email 👀 I have just dropped you a message so we can get this sorted. 🙏

Posted 4 years ago

“I wasnt overall impressed with the product, after seeing the advert and expecting the cube to really jump out the box and the confetti to pop out aswell I was really excited! But when my sister opened hers it didn't really pop at all and the confetti just fell to the floor. I feel really disappointed.”

Helpful Report

Posted 4 years ago

Oh no Laura! I am so sorry that your bomb didn't "Boomf" 🎉 This is not the experience we had intended for you! 🤦‍♀️ Can you please have a look at your email, I have just dropped you a message 👀 as I would love to get this resolved right away. 😀

Posted 4 years ago

“Card didn’t pop open and had marks over eyes etc I’ve took a screen shot of it”

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Posted 4 years ago

Naomi, my sincerest apologies that your Boomf bomb was fault. 😢 I understand how upsetting this must have been for you. I would love to get this resolved 😀 Can you please have a look at your email, I have just dropped you a message. 👀

Posted 4 years ago

Boomf is rated 4.0 based on 5,311 reviews