Boomf Reviews

Name: Boomf
Address: Unit 1, Meadow Road, Reading, Berkshire
Rating: 3.99

4.0 Rating 5,311 Reviews

72 %

of reviewers recommend Boomf

Company Reviews

Questions

Metrics

4.0

Based on 5,311 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

+44 1183 218921

Email:

hello@boomf.com

Location:

Unit 1, Meadow Road, Reading
Berkshire
RG1 8LB

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not arrived yet paid first class and not far as is was for my stepdad bday yesterday so he didn’t get a card off me thanks”

Helpful Report

Posted 4 years ago

I am so sorry to hear that Jake! If you could email us with your order number if this is still the case, and we would be happy to look into that for you and see where it is!

Posted 4 years ago

“Present arrived today without the card. Such a shame as a great product”

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Posted 4 years ago

Hi Michelle. I am sorry to hear that. Please could you email us on hello@boomf.com with your order number? If you could send a picture showing what you have received we will look into that for you. I do apologise

Posted 4 years ago

“The people i have sent one too still haven’t received them😡”

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Posted 4 years ago

I'm so sorry to hear that Sasha. If you could possibly email over your order number to hello@boomf.com we will look into that for you as quickly as we can. I can't seem to find an order with this order number at the moment. I really do apologise but we will get this resolved.

Posted 4 years ago

“It didn’t pop as shown in the advertisement! My daughter had to shake it after to get the confetti out! 🙁 disappointed!”

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Posted 4 years ago

I'm sincerely sorry to hear that Helen. If you have a video or photos showing what happened, we will help resolve this with you. I really do apologise.

Posted 4 years ago

“I paid for dhl next day and it arrived 3 days later”

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Posted 4 years ago

Hi Sam. I am really sorry to hear that. Our shipping page confirms it can currently take up to 2 working days to ship and then once shipped it is next working day. Without your order number I am unable to check that but I hope that was clear. If you could email hello@boomf.com with any further information you would like us to look at, we would be happy to help!

Posted 4 years ago

“I ordered cards for next day and I ordered on Monday for next day as on Sunday was a friends birthday she and I didn’t get till Monday a day other her birthday and I pay for next day”

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Posted 4 years ago

I am really sorry to hear that Sinel. This is something we will look into for you that's not a problem. Please email hello@boomf.com with your order number. I am so sorry again.

Posted 4 years ago

“I gave only 2 stars because my box unfortunately didn’t ‘explode’ at all so it was very disappointing actually”

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Posted 4 years ago

I am sincerely sorry to hear that Anna. If you could email us with your order number to hello@boomf.com we will absolutely try and resolve this with you.

Posted 4 years ago

“Received the card but not the jewellery I ordered. My granddaughter thought I had not bought her a gift. I have emailed requesting that it be sent ASAP. Let’s see what happpens.”

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Posted 5 years ago

I am very sorry to hear that! If you have contacted us with your order number we will absolutely get this resolved for you. Many thanks

Posted 5 years ago

“Sent a card way in advance for a 6 year olds birthday. She was sad because her birthday to Disney world had to be canceled because of the covid-19. Everyone sent her gifts and cards in the mail to brighten up her day. Mine never got to her. So very disappointed about this. They offered to send it again or give me free shipping on another item. I sent the gift, even though it'll be very late. They should have offered me a bit more than free shipping... I won't be using them again, unfortunately.”

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Posted 5 years ago

I am so sorry to hear that Maxx. Without your order number I am unable to check this, but I really hope she enjoyed her gift once received and I am so sorry it didn't arrive as it should have.

Posted 5 years ago

“Pretty poor, the individual receiving has to rip the tab all the way off - and it is completely useless if (like me) you have an inquisitive recipient who pulls back the tab slowly and only half way - revealing the confetti sitting there, which they were then able to tip out and dispose of...!”

Helpful Report

Posted 5 years ago

I am very sorry to hear that Connor. We will look and see if we can add some instructions on them to help make the experience better for you!

Posted 5 years ago

“Actual box was cute, but without instruction my husband had the card facing him and tilted towards himself and it was more of a puff than a Boomf. ☹️☹️”

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Posted 5 years ago

I am really sorry to hear that Caroline. If you have a video or anything you could send us (hello@boomf.com) we will look into that for you. I do apologise it wasn't the 'Boomf!' you had expected

Posted 5 years ago

“I wasn't sure at first how the Boomf Bomb worked. When my daughter pulled the tab back it was a bit slow to go off. It was OK the cube and confetti popped out but not with a great boom. Different but expensive.”

Helpful Report

Posted 5 years ago

Hi Janet. I am so sorry it was not what you were expecting. We expect the best experience for all of our customers so please do let us know if this was not the case and we will see if we can help you further to rectify that. If you could email us with your order number to hello@boomf.com, we can look into that!

Posted 5 years ago

“yesterday i ordered a wild card but accidentally chose the wrong shipping method. I made and ordered a new card today. I wanted to cancel the previous one, but that seems to be impossible, while the terms of condition state that it can be canceled if the card has not yet been sent. I have sent an email but unfortunately due to the crowds it cannot be answered on time. today I also received an email that they were both sent. too bad now I pay double ... maybe it is handy that if something is not possible it should not be put in the terms of condition. Order number card I wanted to cancle: 7AA35923”

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Posted 5 years ago

Hi Annemarie, I am sincerely sorry to hear that! I can see that we have since refunded you and responded to your enquiry, I am just very sorry we didn't get to the order in time to cancel. My sincere apologies. Rebecca

Posted 5 years ago

“Really disappointed , nearly £10 spent on a boomf card for a special occasion and didn’t even pop up , only good thing is pictures were right , won’t be ordering off here again 👎🏻”

Helpful Report

Posted 5 years ago

Hi Rebecca, We are sorry to hear your card did not work as anticipated. Please contact us at hello@boomf.com so we can look into this for you. Kind regards Team Boomf

Posted 5 years ago

“The picture quality in cube was nice but the confetti did not pop up at all you were able to just handpick this in a stuck right out of the card once opened, so this didn't serve the purpose of getting it at all.”

Helpful Report

Posted 5 years ago

Hi, Sorry your boomf did not pop as expected. Please contact us at hello@boomf.com and we will look into this for you. Team boomf

Posted 5 years ago

“Completely failed to pop, which was the whole point of ordering this product. Thankfully the photo cube is of decent quality, but the product did not perform as expected. Husband very understanding, but I’m disappointed. Will not order another.”

Helpful Report

Posted 5 years ago

Hi, We are sorry your card did not work as intended. Please contact our customer service team at hello@boomf.com and we will look into this for you. Team Boomf

Posted 5 years ago

“2 stars for customer service trying to help, ordered a month before fathers day, still not here. Unbelievable. I should have read the reviews before.”

Helpful Report

Posted 5 years ago

Hi Tj, We are sorry you had issues with your delivery. I hope the team have helped resolve this for you. Please get back in touch at hello@boomf.com if you still need assistance. Team Boomf

Posted 5 years ago

“The item itself was nice. I had It expedited and it came within the 2-3 day promise and was shipped the next day it had been ordered since i missed the deadline. But it didnt pop open, pretty disappointing, had to literally pop it together herself. I ordered it for my daughter's friends and my daughter was excited to see her reaction...and so was I :(”

Helpful Report

Posted 5 years ago

Hi, Sorry to hear you had issues with your order. If you haven't already, please email us at hello@boomf.com with your order number and we will look into this for you. Team Boomf

Posted 5 years ago

Hi Estefania, Please contact us at hello@boomf.com so we can offer a solution to the issue with your order. Team Boomf

Posted 5 years ago

“It arrived on time but confetti didn't explode,looked tacky and cheap. The salted caramel box was nothing to write home about. Not worth the money at all.”

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Posted 6 years ago

Patricia, I’m so sorry for the trouble with your order. 😢 I understand how disappointing this must have been, it is not the experience we had intended for you! 🤦‍♀️ If you have a problem with any future orders, could you please email us at hello@boomf.com so we can resolve them right away. 🙏😀

Posted 4 years ago

Boomf is rated 4.0 based on 5,311 reviews