Boomf Reviews

Name: Boomf
Address: Unit 1, Meadow Road, Reading, Berkshire
Rating: 3.99

4.0 Rating 5,311 Reviews

72 %

of reviewers recommend Boomf

Company Reviews

Questions

Metrics

4.0

Based on 5,311 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

+44 1183 218921

Email:

hello@boomf.com

Location:

Unit 1, Meadow Road, Reading
Berkshire
RG1 8LB

Write Your review

Tell us how Boomf made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can't review this yet because it still hasn't arrived after 1 week and my neices birthday has now passed yesterday so it was pretty much a waste of time and money.”

Helpful Report

Posted 4 years ago

Allison I am so sorry to hear your nieces gift has not arrived. 😢 Looking at your order we dispatched it on time, it should have been delivered a couple of days ago. 🤔 I would love to get this resolved 😀 Could you please have a look at your email, I have just dropped you a message so we can get this sorted right away. 👀

Posted 4 years ago

“Not yet arrived and will now be too late for actual birthday sadly.”

Helpful Report

Posted 4 years ago

Oh no Hayley! I'm so sorry to hear your Boomf gift has not arrived on time. 😢 Looking at your order we dispatched it on time, it should have been delivered by 8 July at the latest. 🤔 Can you please have a look at your email 👀 I have just dropped you a message so we can get this sorted right away. 😀

Posted 4 years ago

“Do not pay for next day delivery on a Thursday youll receive it on a Monday as they apparently don't deliver on a weekend.”

Helpful Report

Posted 4 years ago

Matthew, my apologies your card did not arrived as quickly as you hoped. Our UK DHL Tracked Express Shipping arrives the next working day once it is shipped. Deliveries take place from Monday to Friday. All orders made before 2pm get dispatched the same day. As your order was placed on Thursday evening, it then got dispatched on Friday. 🤪

Posted 4 years ago

“The product was disappointing for the price. Expensive surprise gift which didn’t live up to the video results shown in advertisements:-(”

Helpful Report

Posted 4 years ago

I'm so sorry to hear you Boomf gift was not what you expected 😢 It sounds to me like you received a faulty bomb 🤦‍♀️ Can you please have a look at your email 👀 I have just dropped you a message as I would love to get this resolved for you right away. 😀

Posted 4 years ago

“I complained that The Boomf card I ordered was faulty. I was promised a replacement 2 weeks ago. Today I have not received anything. For the cost I am very disappointed with the service. Look forward to your response.”

Helpful Report

Posted 4 years ago

Oh no Sian! It sounds like your Boomf order has been a bit of a shambles. 😢 My sincerest apologies. 😢 This is far from the experience we had intended for you! 🤦‍♀️ Unfortunately I cannot see any of your order details here, so could you please get back to us via email at hello@boomf.com to tell us that your replacement gift is lost. 🙏

Posted 4 years ago

“Very disappointed. Didn't pop when opened”

Helpful Report

Posted 4 years ago

We are very sorry you didn't get to experience the pop as anticipated. I have reached out to you via email to follow up on this with you 😊

Posted 4 years ago

“The DHL delivery took 3 working days”

Helpful Report

Posted 4 years ago

Hi ALice, We are extremely disappointed to hear this and have followed up on this with DHL. I can confirm I have refunded your shipping fee and this will take 5-10 working days to arrive in your account. Please accept our sincere apology.

Posted 4 years ago

“First order was great, however second order didn't arrive and i'm waiting for customer services to get back to me.”

Helpful Report

Posted 4 years ago

Hi Sherree, Terribly sorry to hear there has been a delay in your order. I have been unable to locate your message to us using the information you have provided here, but please be patient and our team will get back to you soon.

Posted 4 years ago

“Still have not received one of my cards and it’s been 5 days.”

Helpful Report

Posted 4 years ago

We are very sorry to hear this! Please contact us at hello@boomf.com and we can look into the status of your order for you.

Posted 4 years ago

“HI I still haven't received my item - please advise ASAP.”

Helpful Report

Posted 4 years ago

Hi Leanne, Thanks so much bringing this to our attention 😀 I have just responded to your email, I am pleased to find out that you card arrived on time. Apologies for any stress 😅

Posted 4 years ago

“Ordered a card with the butterfly in and it didn’t work because the elastic bank had been snapped”

Helpful Report

Posted 4 years ago

Oh no! We are extremely disappointed to hear this! Please contact us at hello@boomf.com and we will look into this for you.

Posted 4 years ago

“Still hasn't arrived”

Helpful Report

Posted 4 years ago

We are very sorry to hear this! Please contact us at hello@boomf.com and we will look into this for you 🙂

Posted 4 years ago

“When you are selling and delivering birthday and other event based greetings cards, you must offer specified date delivery.”

Helpful Report

Posted 4 years ago

thank you for the feedback Ben 😍 I totally understand what you are saying 👌 I will pass this on, as I know it is something we would love to offer 😀 🤞 In the meantime I suggest you put on the address something like: "Open 21 June". My apologies for any inconvenience 🙏

Posted 4 years ago

“Late delivery of card”

Helpful Report

Posted 4 years ago

Oh dear Kath! This must have been very frustrating. We work really hard to get all of our orders out on time 🤪 We would love to know when shipments don't arrive on time. Feel free to email us at: hello@boomf.com Could let us know when your card arrived/how late it was and if it that caused you to miss that special day. 🙏

Posted 4 years ago

“Sadly hasn’t arrived”

Helpful Report

Posted 4 years ago

Oh no Alan! I can see you ordered from us twice. I would love to get this cleared up 😀 Would you mind emailing us at hello@boomf.com and tell us which order has not arrived? Thanks

Posted 4 years ago

“I was disappointed that only 2 of the 4 pictures I chose to go on the boomf box were actually on it”

Helpful Report

Posted 4 years ago

Hi Laura, thanks for bringing this to our attention. I'm so sorry to find out that your Boomf gift did not look like your design 😢 🤪 I have just send you an email. Please have a look 👀 I would love to fix this for you. 😀

Posted 4 years ago

“The card LOOKED really nice as far as the print job and picture, but it totally malfunctioned and the confetti didn’t fly out at all. Definitely a let down. TOLD my daughter what it was supposed to do, but just not the same 😕”

Helpful Report

Posted 4 years ago

I am so sorry to hear that Rachel. Please do contact us with your order number and we will try and get this resolved with you

Posted 4 years ago

“I ordered 2 butterfly cards after seeing the brilliant and funny videos on your Instagram page. Both of the cards were opened and the butterfly did not fly out from the card. 20 odd pounds wasted. Luckily there was more of a meaning to the cards but not impressed that they didn’t work.”

Helpful Report

Posted 4 years ago

I am so sorry Jake. We want the best experience for all of our customers, so please do contact us with your order number and we will try and get this resolved with you ❤️

Posted 4 years ago

“Bought this Boomf box mainly for the confetti shooting out. My friend opened her box on her birthday and nothing came out. Very disappointed, will not be ordering again.”

Helpful Report

Posted 4 years ago

I am sincerely sorry to hear that Kathryn! We want to look into that for you if you have a video or anything showing what happened? Please let us know with your order number 🌈

Posted 4 years ago

“Delivery time was good but when my 11 year old daughter came to undo it the bits didn’t pop out waste of money bought this as we in Lockdown thought it be something different”

Helpful Report

Posted 4 years ago

I am sincerely sorry to hear that! We want the best experience for all of our customers, so if you have a video or pictures of what happened, please do send these over and we can look into that for you. I really apologise

Posted 4 years ago

Boomf is rated 4.0 based on 5,311 reviews