Boomf Reviews

Name: Boomf
Address: Unit 1, Meadow Road, Reading, Berkshire
Rating: 3.99

4.0 Rating 5,308 Reviews

72 %

of reviewers recommend Boomf

Company Reviews

Questions

Metrics

4.0

Based on 5,308 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

+44 1183 218921

Email:

hello@boomf.com

Location:

Unit 1, Meadow Road, Reading
Berkshire
RG1 8LB

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had to find out we’re my order was. Had to wait for a reorder”

Helpful Report

Posted 3 years ago

Hi Malcolm, we're sorry that there were some shipping issues with your order, unfortunately there may be some postal delays at the moment but we'll do our best to get your order to you as quickly as possible. Please do get in touch with our customer support team if you need any further assistance. Many thanks, Team Boomf 💫

Posted 3 years ago

“Two stars for fast delivery but no instructions and confetti falling out upon opening delivery envolope.”

Helpful Report

Posted 3 years ago

Sorry to hear that Roger and thank you for your feedback, we will pass this on to the rest of the team. If you would like to discuss this further, please do get in touch with us via email at hello@boomf.com and we'll be more than happy to discuss what we can do to improve. Best wishes, Team Boomf

Posted 3 years ago

“Not very impressed. Expected it to be better especially as it wasn’t exactly cheap!”

Helpful Report

Posted 3 years ago

We're so sorry to hear that you were disappointed with your Boomf! Would you mind sending us a quick email with your order details to our customer support team at hello@boomf.com so we can look into what happened for you? Many thanks, Team Boomf 💫

Posted 3 years ago

“When making the order I was looking for delivery options to have it delivered on the correct day to the recipient. I couldnt see this as an option. So it arrived early. And most disappointingly did not 'Boomf'. There was no pop. So felt underwhelming and over priced. The positives were that the picture quality was nice.”

Helpful Report

Posted 3 years ago

Oh no! That is disappointing to hear! Could you drop us a quick email with your order details to our customer support team at hello@boomf.com so we can look into what happened for you? Best wishes Team Boomf 💫

Posted 3 years ago

“It didn’t pop the way it advertised”

Helpful Report

Posted 3 years ago

Oh no Joshua! Would you mind sending us a quick email with your order details to our customer support team at hello@boomf.com so we can look into what happened for you? Many thanks, Team Boomf 💫

Posted 3 years ago

“I havent received my boomf card”

Helpful Report

Posted 3 years ago

Sorry to hear that your boomf has not yet arrived! Would you mind sending us a quick email with your order details to our customer support team at hello@boomf.com so we can look into this right away Many thanks, Team Boomf 💫

Posted 3 years ago

“Not received yet”

Helpful Report

Posted 3 years ago

Sorry to hear that Amelia! Would you mind sending us a quick email with your order details to our customer support team at hello@boomf.com and we'll help you with your order as soon as possible. Many thanks, Team Boomf 💫

Posted 3 years ago

“The exploding card was a real let down”

Helpful Report

Posted 3 years ago

Hi Paul, Would you mind sending us a quick email with your order details to our customer support team at hello@boomf.com so we can look into what happened for you? We're sorry that your experience with our special cards was so disappointing Many thanks, Team Boomf 💫

Posted 3 years ago

“When opened it didn't explode, not like on the adverts. Was really disappointed”

Helpful Report

Posted 3 years ago

Oh no Cerys! Would you mind sending us a quick email with your order details to our customer support team at hello@boomf.com so we can look into what happened for you? Many thanks, Team Boomf 💫

Posted 3 years ago

“VERY disappointed Considering price NOT LIKE TNE ADVERT Lesson learnt on my part Very sad as my granddaughter didnt even jump I picked up star that fell out Not BOOMF Sad to be honest Karen”

Helpful Report

Posted 3 years ago

That's disappointing to hear Karen! Could you us a quick email with your order details to our customer support team at hello@boomf.com so we can look into what happened for you? Best wishes, Team Boomf 💫

Posted 3 years ago

“Bomb did not activate”

Helpful Report

Posted 3 years ago

Sorry to hear that Beverly! Would you mind sending us a quick email with your order details to our customer support team at hello@boomf.com so we can look into what happened for you? Many thanks, Team Boomf 💫

Posted 3 years ago

“Unfortunately the confetti was just a lump when opening the box. There was no wow effect it just landed on the floor. Quite disappointed”

Helpful Report

Posted 3 years ago

So sorry to hear that! Please could you drop us a quick email to hello@boomf.com with your order details and we'll look into this for you as soon as possible! Kind regards, Team Boomf 💫

Posted 3 years ago

“Took a good a while to arrive after I ordered and the effect when it was opened was nothing like it appears in the adverts. Was not impressed for the money”

Helpful Report

Posted 3 years ago

So sorry to hear that! Please could you drop us a quick email to hello@boomf.com with your order details and we'll see what we can do for you! Kind regards, Team Boomf 💫

Posted 3 years ago

“Arrived late”

Helpful Report

Posted 3 years ago

So sorry to hear that Lorraine! Please could you drop us a quick email to hello@boomf.com with your order details and we'll look into this for you! Kind regards, Team Boomf 💫

Posted 3 years ago

“item i ordered was damaged and was a big disappointment, so much so my partner never wants me to order any more for her, butterfly didnt work on it, card was damaged, money refunded no effort really put in to resolve matter,”

Helpful Report

Posted 3 years ago

🦋💔🦋 Sorry your butterfly was broken You was offered a replacement or promo code for a future order. As neither of this were required you requested a refund which was provided.

Posted 3 years ago

“A real let down”

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Posted 3 years ago

We are so upset to hear this 🙀 We have now sent you an email

Posted 3 years ago

“The Boomf bomb was for my grandsons sixth birthday; his sister's comment who is 10 shows why it only got 2 stars. " That was not very inspiring!"”

Helpful Report

Posted 3 years ago

😰 We are sorry to hear this Jacqui. An email has been sent so we can look into this for you 😁🙃

Posted 3 years ago

“Unfortunately I wasn't impressed with this purchase. The card was too late for the occasion this probably being due to the courier. The pop up was most underwhelming and not what I had expected for the price. The box of popcorn was squashed and although the product wasn't damaged it didn't look nice as a gift. Thus was due to packaging being too small, again disappointing for the price of p&p. Won't be buying in future.”