boxfox Reviews

Name: boxfox
Address: Unit 4, 31-35 Burgess Road,, Unit 4, 31-35 Burgess Road,, Victoria
Rating: 4.68

4.7 Rating 458 Reviews

91 %

of reviewers recommend boxfox

4.7

Based on 458 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

boxfox 5 star review on 5th September 2022

Karen Golotta

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic quality gift hamper boxes for our business. We are so very happy with the quality, as well as fast postage. Will definitely order again!”

Helpful Report

Posted 1 year ago

“Great quality boxes. Very happy and will reorder from Boxfox.”

Helpful Report

Posted 1 year ago

“I ordered some sample boxes which I am happy with however, an option for delivery should be placed upon check out rather than paying the delivery fee separately. It would be easier if a delivery or pick up option is provided upon check out to avoid confusion as well.”

Helpful Report

Posted 1 year ago

Good Afternoon Jen It seems you had chosen to pick up from our warehouse at checkout. We offer customers options of StarTrack, Australia Post or warehouse pick up at checkout, and you can choose which best suits you. Hope this clarifies the details of your review. Thank you - the boxfox team

Posted 1 year ago

“Still havent received my order so hard to rate my satisfaction”

Helpful Report

Posted 1 year ago

Good Morning It seems you have chosen pick up from our warehouse at checkout. We will be in touch to organise this stock to be delivered to you. Hope this clarifies the details of your review, perhaps you can amend your review of us as we are happy to help. Thank you - the boxfox team

Posted 1 year ago

“easy to place order, shipped and delivered within the timeframe I expected.”

Helpful Report

Posted 1 year ago

“Delivery was fast however the boxes were slightly damaged when received and the magnets to seal the carton do not work/are missing on the first 30 Hampers boxes we have used... but otherwise an ok experience.”

Helpful Report

Posted 1 year ago

“Fantastic efficient service and delivery.”

Helpful Report

Posted 1 year ago

“Always quality with super fast delivery in Melbourne”

Helpful Report

Posted 1 year ago

“Chantal was on fire yesterday!”

Helpful Report

Posted 1 year ago

“Great service and well received Many thanks”

Helpful Report

Posted 1 year ago

“Wow! We are very impressed with our order. We live in regional victoria and ordered this Saturday morning, and received it on Tuesday. At such a busy time of the year as well - The delivery could not have been quicker. 5 Stars! The product itself - Such a great, high quality product. We are very excited to put our new boxes to the test. Thank you so much for such a great experience Boxfox!! You have some very happy customers here and we will definitely be back when we need to reorder. :)”

Helpful Report

Posted 1 year ago

“Items have still not been received”

Helpful Report

Posted 1 year ago

Good Morning Michael We dispatched your order on 29/11 from our warehouse as per the correspondence you would have received. At present, all carriers indicate that during the Christmas holiday period, deliveries may take longer than usual Australia-wide, due to increased volume. All shipping information can be found per our Shipping policy at boxfox.com.au. We hope you receive your shipment soon. If you have any further queries please email sales@boxfox.com.au Regards - boxfox

Posted 1 year ago

“Hi We ordered a sample on 28th November and paid premium freight. It came Auspost Standard delivery pm 1st Dec. We use courier or express between Sydney-Melbourne all the time - it's usually overnight... maximum 2 days. Not 4 days. We ordered the rectangular magnetic hamper box Medium - received OK. we ordered the Postage Hamper Box to suit - Large Kraft - the Hamper box doesn't fit in this postage box. We note your discounts for bulk are very small - your competitors are offering 40% or more for orders upwards of 50. Letting you know. We already mentioned the problem with no phone service or other messaging or quick contact method. regards Rob Luck We already me”

Helpful Report

Posted 1 year ago

“Always processed and received quickly”

Helpful Report

Posted 1 year ago

“Fast delivery”

Helpful Report

Posted 1 year ago

“Fabulous business! Ordered one day, delivered the next. Such great service when every other delivery we make is taking longer to arrive. I will definitely be ordering again from boxfox!”