Box.co.uk Reviews

Name: Box.co.uk
Address: Box LTD, Unit 10 Woodford Trading Estate, Woodford Green, Birmingham
Rating: 4.25

4.3 Rating 2,217 Reviews

82 %

of reviewers recommend Box.co.uk

Company Reviews

Questions

Metrics

4.3

Based on 2,217 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 56%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

020 3337 8950

Location:

Box LTD, Unit 10 Woodford Trading Estate, Woodford Green
Birmingham
IG8 8HF

Write Your review

Tell us how Box.co.uk made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Box.co.uk 2 star review on 7th April 2025

Millicent

Box.co.uk 1 star review on 13th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a Gemini joytab 10" tablet from box: First one arrived in a tatty box and the unit inside was scratched, dented and missing all accessories. Second one was still not new (even though I paid extra for the one not marked as refurbished) (Please also do not waste your money on the screen protector as it doesn't fit, different dimensions and camera hole is in the wrong place.) To cut a long story of roughly 8 weeks short the following happened: This unit lasted approximately 3 months and wouldn't turn on. Was told I could only have a partial refund as it would have to have the same fault three times to warrant a refund. Returning this item this many times would cost more than the tablet is worth! After waiting a week with no correspondence from box I emailed in to complain and was emailed back telling me I had refused delivery of the replacement that they had not told me they were sending and I had 24 hours to remove the item from their premises or it will be destroyed. I emailed the CEO of the firm asking if this was acceptable customer service and was finally referred to someone with some form of customer service skills. I was told the best I could have was a replacement tablet, I agreed that I would accept this as long as the item was 100% new as per the item I ordered. I waited another week to receive a response saying "we have issued you a refund as there are no units available that meet this specification" which is what I asked for in the first place. I then received an email asking me to send back some of the refund amount as they had refunded too much. I nearly fell off my seat as they even managed to mess the refund up! So I would not advise using this site, the worst tablet I've ever used, the worst customer service I've ever experienced and it took me roughly ten weeks and 20 emails to resolve the situation.”

Helpful Report

Posted 11 years ago

Dear Customer, I am sorry to hear of the issue(s) you have experienced with your product(s). Please do not hesitate to contact us on 0121 202 0030 (Option 2) for further assistance. Regards, Box Returns Team

Posted 11 years ago

“Excellent”

Helpful Report

Posted 11 years ago

“For the money, excellent product and service”

Helpful Report

Posted 11 years ago

“Simple and easy transaction, well packaged item and rapid delivery. Would not hesitate to purchase from them again.”

Helpful Report

Posted 11 years ago

“Quick delivery - product does exactly what it states on the box.”

Helpful Report

Posted 11 years ago

“Good price and not problems at all. I would definitely buy from them again. Gavin (UK)”

Helpful Report

Posted 11 years ago

“Very efficient process.”

Helpful Report

Posted 11 years ago

“The service of your dilivery was spot on however the product was poor, got my item on time no problems there but item would not work and when I contacted the sales team for a refund they said I should send the item back for testing which I did and after two to three days they refunded me, the item was faulty. So from that service I have to say that although the item failed the service of box.Co.UK was brilliant.”

Helpful Report

Posted 11 years ago

“Very good, as said on ebay listing.”

Helpful Report

Posted 11 years ago

“Quick service. Good result.”

Helpful Report

Posted 11 years ago

“Envío rápido. Buena comunicación. Producto de gran calidad. Recomendado 100%”

Helpful Report

Posted 11 years ago

“Amazing sound quality for such a small sound system. Very compact and smart design. Overall, quite incredible value for money”

Helpful Report

Posted 11 years ago

“Everything as advertised. Speedy delivery. Good company happy to deal with them again.”

Helpful Report

Posted 11 years ago

“Really helpful over the phone and prompt delivery”

Helpful Report

Posted 11 years ago

“This tripod has already had good reviews & that was what persuaded me to buy it. I can only say that the earlier reviews were spot-on!”

Helpful Report

Posted 11 years ago

“Thanks for great service. Item received ahead of schedule and was in good condition with just the correct amount of packaging.”

Helpful Report

Posted 11 years ago

“Was delivered on date and time. Good service, I would use Box.co.uk again. Only thing is that the box for the graphics card was a bit battered and was torn somehow... But that might be due to the courier - who knows.”

Helpful Report

Posted 11 years ago

“Item as described, works well, all ok”

Helpful Report

Posted 11 years ago

“fast delivery good product, good price what more do you want”

Helpful Report

Posted 11 years ago

“10 out of 10 what more can you say would, will use again thanks”

Helpful Report

Posted 11 years ago

Box.co.uk is rated 4.3 based on 2,217 reviews