Box.co.uk Reviews

Name: Box.co.uk
Address: Box LTD, Unit 10 Woodford Trading Estate, Woodford Green, Birmingham
Rating: 4.25

4.3 Rating 2,219 Reviews

82 %

of reviewers recommend Box.co.uk

Company Reviews

Questions

Metrics

4.3

Based on 2,219 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 56%
Customer Service
Communication Channels	Email, Telephone

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Phone:

020 3337 8950

Location:

Box LTD, Unit 10 Woodford Trading Estate, Woodford Green
Birmingham
IG8 8HF

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Box.co.uk 2 star review on 7th April 2025

Millicent

Box.co.uk 1 star review on 13th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found myself in a very confusing situation and wasn’t sure where to turn for the right support. After spending days researching online, I came across ERF and decided to contact them to see if they could guide me. From the moment I reached out, their team was very responsive and respectful. They took the time to understand the details of my situation and explained everything clearly so I knew exactly what to expect. Their professionalism and calm approach really helped reduce the stress I had been feeling. Throughout the process, they stayed in touch and made sure I was updated on every step. I’m very thankful for their help and would definitely recommend ERF to anyone looking for a team that is reliable, professional, and supportive.”

Box.co.uk 1 star review on 12th March 2026

Helpful Report

Posted 2 weeks ago

“A sudden security alert froze my account and left me unable to access my funds. Standard support channels offered no real solution, and the situation was becoming overwhelming. Barbara Hunt intervened, diagnosed the vulnerability, and restored full control of my account. She also strengthened the security framework protecting my $205k in assets. Her help was both timely and reassuring.”

Box.co.uk 1 star review on 25th February 2026

Helpful Report

Posted 1 month ago

“Slow, dumb and full of disappointment. Just read the reviews and ignore the glowing ones where either they are fake or everything by chance went perfectly. Box has failed to deliver the goods for the last time. Not even shipped after a week of waiting so ORDER cancelled! There’s no way I will give them another penny. They don’t reply promptly to emails, there’s barely anyone there on the phone (queue of 3 for 20 mins on hold). And their customer service reps want more money just to “give a voucher”. What a joke in 2026!”

Helpful Report

Posted 2 months ago

“Long story> cut short 1. Bought laptop in mid-2025 2.laptop screen stopped working early October 2025. 3 Emailed box who ask for a video of fault, sent them video of laptop and a blank screen. (I know sounds loopy) 4. After a week box arranged for courier for return of laptop for repair, under 6 months old so law assumes the fault was in existence upon sale. 5. After 2 weeks (4 weeks elapsed) told laptop has been determined to have user inflicted damage and so I'm liable for repair. Hold on, says I. When I sent it, properly packaged, protected and marked fragile it was in perfect condition... No say box, you broke it, here's a photo of the damage...now I remember the video I took that I thought was pointless. Video shows no damage at all. So I reply to box saying I have proof it wasn't damaged by me and 4 weeks is unreasonable send me a refund or replacement. Box fail to respond, no options but for Section 75 reclaim. Threatened box with small claims court if that doesn't get my money back. Always use a credit card folks...and avoid box.”

Helpful Report

Posted 4 months ago

“I am an international student. I paid for 4 months during the summer so they return my stuff when I come back. I did not know that I had to pay again at least 90£ for my stuff to be delivered me back one month later. On their website at the front it is written that they offer free collection and returns. So this was very confusing. It is not clear at all that I have to fill out a return form and pay that much. When I sent them some messages after some time they stopped responding which is extremely outrageous! Whenever I call them they do not respond at all. I am an International student I cannot afford to have my stuff back after 1 month and they are not understanding at all!”

Helpful Report

Posted 6 months ago

“Dear box.co.uk Senior Management, I am writing to formally express my dissatisfaction with the service I have received regarding my order for a smart watch placed on 4th February 2025. As of today, 4th March 2025, the item has not been delivered, and your customer service team has failed to provide any meaningful assistance in resolving the issue. Despite contacting your team multiple times, the only response I received was that Evri is investigating this lost parcel. However, I have not been updated about any progress for an entire month, and Evri has advised me to escalate this matter directly to you. It is now clear that the parcel is lost, yet no resolution has been offered. Additionally, I paid for express shipping, and I have not received a refund for this charge despite the failed delivery. This lack of communication and accountability on your part is deeply concerning and far from acceptable business practice. As a last resort, I have had to contact my bank and open a dispute against your company to reclaim my payment. Furthermore, I feel compelled to report this matter to Trading Standards, as your handling of this situation demonstrates a complete disregard for customer rights and satisfaction. It is alarming that my emails have seemingly been ignored or blocked for the past two weeks. I insist on an immediate and decisive resolution to this issue. Please issue a full refund for my order, including the express shipping charge, or ensure the delivery of the smart watch without any further delay. I expect a prompt response to this email, failing which I will be forced to escalate this matter further.”

Helpful Report

Posted 1 year ago

“Ordered £1000+ worth of pc components with their express shipping, however, i only recived 4/6 parts of the order, tried speaking with their support who advised the parts were shipped and gave me a tracking number for the parts i already received, spoke with them again and they gave me a tracking number for an order that wasnt even mine and that was over a month old. They then said they will check with the warehouse team and then left me in the dark i would advise you go elsewhere, these guys are a shambles”

Helpful Report

Posted 1 year ago

“This company went into bankruptcy on the 19 January 2024 , after stealing my money for a £2000 pc , They took the money even though they new that they were in debt to their creditors, They also own ccl computers and chillblast computers so be very cautious about ordering from them also as you might not get your items or your money back.”

Helpful Report

Posted 2 years ago

“Business has has a winding up order, don't order or buy nothing off the website. Trust me”

Helpful Report

Posted 2 years ago

“This company is a Con! I purchased a 2000£ computer after hearing about them on the radio...Never Received my purchase, The Customer service stinks! I followed up on my order and they gave me a scammy vibe and run-around excuses. Checked the website later on that day and every single desktop computer now states currently out of stock. Couldn't even find the one I purchased on their website anymore! Now Contacting the BETTER BUSINESS BUREAU UK to deal with this company. Save your money and buy with legit companies! So tired of all these scammy websites getting away with bad business practices!”

Helpful Report

Posted 2 years ago

“The worst support and inadequate attitude! I made an order on the website, after which they wrote me a letter that there were problems with my order and I should call back, I waited on the line for 20 minutes, and when the support started asking, she asked the wrong questions about the address, after which she said that the address did not match m order and my order is cancelled and I should expect my funds in 4-5 days. when I asked to explain what I was being asked about, she said that it was no longer possible and to expect money. Do not order from this store, now my order is stuck and I do not meet the deadlines because the store is not adequate.”

Helpful Report

Posted 2 years ago

“Purchase not received, no apology and refuse to refund or replace even thou I have evidence from delivery courier that it was not delivered to myself. Customer service shocking and now I’m left paying for something even thou the courier has asked the company to make a claim and refund me as a. Seller”

Helpful Report

Posted 2 years ago

“Ordered a PC on Black Friday and was sent a graphics card. Warehouse couldn’t fine the PC so was offered lesser model for £100 more. All other Black Friday deals had gone. After days of phone calls I was offered a £50 voucher which I was told would stack with a discount code… it didn’t work and they claimed they did not have the technical capability in the company to allow the system to accept two codes! No complaints department and the team leader refused to call me back. Instead I received an email saying there was nothing they could do. Still waiting for a refund. Truly awful experience.”

Helpful Report

Posted 2 years ago

“If I can strongly reccomend DO NOT USE THIS COMPANY! - This company are a bunch of scammers selling bad broken products, I wish I could attach screenshots on how they've clearly ignored my situation, and will now say my product isnt under warranty, as the scammers they are. DO NOT BUY FROM THE BOX! Details from my purchase, I bought a 1200 pound gaming laptop after my first purchase with them broke I tried again, and my new one broke, I didnt want them to fix it, I wanted my money back as this was the second time they sold me a faulty broken product that broke under a month over playing extremely simple games like DOTA, Warcraft etc. - I requested they give me my money back and they have completely ghosted me and arent willing to help out in any way as you can see in my screenshot below, just straight up ignored, no fucks given. I again repeat, these are scammers. DO NOT BUY FROM BOK UK.”

Helpful Report

Posted 2 years ago

“The delivery company employed by Box refused point blank to unpack my large expensive television even though I had paid extra for it to be unpacked in the room of my choice I am disabled in a wheelchair but they could care less Box have been aware of this for weeks and have done nothing stay away from this company lip service only”

Helpful Report

Posted 2 years ago

“Useless please save you're time and don't order here. So many issues with just my first order. Order from Novatech or Amazon, no issues at all. Order late and faulty.”

Helpful Report

Posted 2 years ago

“Box Returned The Same Faulty Item To Me I purchased a Canon CanoScan LiDE 300 from box.co.uk. When I tried to use the item I got an error message Code2,156,33. This was the same on both a windows 10 and windows 11 laptop. I did all the usual things like downloading the latest drivers etc etc but same issue. No problem, i thought, I will contact box.co.uk. They requested for the item to be returned and gave me a return label. Then around a week late another box turned up. It was beaten up and all the contents was unwrapped with packaging damaged and the CD with drivers on it split in two. It was clear this was the same scanner as before. Regardless I went through the motions again and still the scanner didn't work. I have found the error code and same issue reported all over the internet so why did box just send this back to me? I have requested a full refund but we will wait and see if they send it to me. In the meantime I will never buy from box.co.uk again. Very poor service”

Helpful Report

Posted 2 years ago

“pure rubbish with the worst customer service”

Helpful Report

Posted 2 years ago

“Delivery of my order was expected today (23/06/2023) but nothing received yet. No tracking details available, online chat option is suspended and by phone is not responding which looks suspicious.”

Helpful Report

Posted 2 years ago

“BUYERS BEWARE BOX.CO.UK BUYERS BEWARE brought samsung 65" QN800A Samsung Neo QLED 8K 30/03/2022 came with so called 6 year warranty, just over year later tv breaks down, box.co.uk does not want to deal with it spoke to people at box.co.uk dont care, thay keep telling me that i need to speak to solocare ? box has a responsibility you sold me the tv? ..there pushing me to company called solocare careplan dont now if this is samsung or box third party repair they that trying to blackmail me into spending more money on upgrade? box.co.uk rouge trader”

Helpful Report

Posted 2 years ago

Box.co.uk is rated 4.3 based on 2,219 reviews