Box.co.uk Reviews

Name: Box.co.uk
Address: First Avenue, Minworth, Birmingham
Rating: 4.26

4.3 Rating 2,212 Reviews

82 %

of reviewers recommend Box.co.uk

Company Reviews

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Metrics

4.3

Based on 2,212 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 56%
Customer Service
Communication Channels	Email, Telephone

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Phone:

0121 202 0000

Location:

First Avenue, Minworth
Birmingham
b761ba

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Box.co.uk 1 star review on 13th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recieved my product and it works”

Helpful Report

Posted 1 year ago

“Dispatched well however Evri or hermes are a huge let down and complete liars. Did not inform me of a delay and just randomly delivered 2 days after the day i got email saying it will be delivered then”

Helpful Report

Posted 1 year ago

“The products were reasonably priced and everything looked fairly professional. I placed an order here and several other places to get PC parts for a new build. My orders from everywhere else turned up within a day or two, but my parts from Box were marked to arrive a week after I'd ordered them. The afternoon prior to my marked delivery date I'd had no confirmation of dispatch so after emailing support to check it had been sent/was going to be sent for arrival the next day as said - I was told there was a, and I quote, "slight logistics issue" and no indication of time it would take. I replied asking for a timeframe as I would be looking for a refund and to purchase elsewhere, and that very evening I had a dispatch email for next day delivery. Can we say if this would have happened if I had not pestered to find out where my items were? Looking at other reviews with similar issues, I'd guess probably not. But we will never know for sure - and as such it has shaken any confidence in future purchases from Box, as the delivery is a snails pace. I will say, my delivery was smooth and my items well packed.”

Helpful Report

Posted 1 year ago

“I ordered the D-Link HD Pan & Tilt Wi-Fi Camera but have yet opened it to set into operation so fingers crossed it will work fine. But the item arrived within a few days so I was impressed very much of item being dispatched so quickly.”

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Posted 1 year ago

“Prodcut good, but charged on teh same order for two shipping costs”

Helpful Report

Posted 1 year ago

“i ordered a 5600x cpu and a corsair RM 850w psu. Both came on time, cpu worked just fine but psu was completely dead on arrival. would rate higher but im not happy with recieving a dead PSU that cost almost £100”

Helpful Report

Posted 1 year ago

“Would have given 5 stars but did not receive the motherboard/PSU or AIO boxes with the plugs/wires/screws/extras that were not used in the build. In particular the SSD mounting bracket for the P500a nor any motherboard parts. Customers services were not able to locate these boxes or parts in their 'build room'.”

Helpful Report

Posted 2 years ago

“A delivery saga that turned into a nightmare. I have only given three stars as, although BOX support guys were so good (James, Raj and Kully), it was their courier/delivery company (ArrowXL) that has caused pain. If it was not for ArrowXL's performance then BOX would have been given 5 stars. I did not know that the courier was ArrowXL and that all of BOX's white goods and large TVs etc were also warehoused by..ArrowXL and they do not come from BOX themselves (this info is very important in the ensuing saga) The saga starts. We wanted to replace our old LG washer and LG Tumble dryer. We wanted LG again, LG had a cash back on the Washer that ended on 30th Sept. We had a large number family coming to stay with us for the weekend and we were relying on the two laundry goods to arrive on the Friday 1st Oct. BOX were the only ones that had stock of the cashback model as well as the model of tumbler that we wanted so... On 29th Sept I phoned BOX and spoke to James who assured me that they had stock and we ordered both items for delivery on Friday 1st October and paid extra for a recycling of our old washer and a 'wet connect'. Friday 1st October: Early Friday morning we received two emails from Arrow... The tumble dryer had gone to the wrong hub, The washer could not be found. I phoned ArrowXL and spoke to their customer relations agent who said that the tumble had gone to Wigan (which, I found out, was the same place as their main warehouse!!). She said that it was on its way down to Enfield where it would then come out to us. I asked if it arrived at the Enfield depot later on Friday, could it be sent out for Saturday delivery. She said maybe but also probably not as it had to go to 'LOCATION' (another word for a different area of the Enfield warehouse where deliveries go out from). I then phoned BOX (James) who was very apologetic and reassured us that there was plenty of stock of the washer and that he had no idea why the Tumble had gone to the wrong hub. He said that he would follow it up and come back to me. I phoned ArrowXL again at about 4pm and was told that the Tumble dryer had arrived. I asked if it could be quickly turned around as I had paid for a swift delivery..the answer was no and that it would have to be Tuesday 5th. Box came back, apologised again and this time it was a more senior member of staff (Raj) who said that he had no idea what was occurring but said that he was going to put another order through for rapid next day delivery.He said he would not cancel the first order in case that turned up. Two sets of goods were now on their way to us (or so we thought..Arrow thought otherwise) Saturday 2nd Oct: No machines turn up and BOX are closed (but Raj does call me and says that it should be on for Monday) Monday 4th Oct: Arrow send one email with a 2 hour time slot for delivery of the washing machine... I phone them and ask why no tumble dryer email..I was told that it had not been taken to 'LOCATION' (remember that word from before?) I ask why..I was told that there were no staff (this turns out to be a blatant lie)...when will we get the Tumbler.. she doesn't know... what about the new BOX order?...she doesn't know anything about that. I phone BOX and they are totally flummoxed. Raj says that he will cancel original order and put yet another one through. ..I say that I am concerned about the stock running out and us losing the LG cashback (£150 so not puny)...Raj says that he will put a stop on anyone else purchasing the last washer 'in stock'. Tuesday 5th Oct: I get an email delivery time slot for the tumble dryer but also a message saying that they could not find the washing machine again (this is the second one). I phone BOX and spoke again to RaJ ..ArrowXL have found the washers in their warehouse! and that ours would be a 24 hour service. Tumble dryer does not arrive. Wednesday 6th Oct: .. no sign of anything, no emails from ArrowXL..no Arrow manager phones 'within the hour'. Raj says that he will be off but that James will watch it...Raj says that he totally understands how I feel but ArrowXL are the cause of the problem. Thursday 7th Oct: Tumble dryer arrives in the afternoon. The two men . say that they have not been told about unpacking and removing rubbish..they are surly but do it and leave. We get a phone call from a manager at ArrowXL..many apologies etc, not usual happening, etc (I had read the Google reviews and Trustpilot 3200+ appalling reviews and it certainly was not 'unusual'). He went on to say that the washing machine would be delivered on Saturday 9th (over a week late)...I say that it is a recycle and 'wet' connect..he says that he will message it through personally. Saturday Oct 9th: Washer arrives, the men say that it is 'not to be unpacked' let alone connected! They do it anyway and take away the old machine. I phone the Arrow manager and he said that BOX gave the 'do not unpack' instruction.. unfortunately BOX are now incommunicado!!!”

Helpful Report

Posted 2 years ago

“Small value purchase, paid extra for next day delivery. Item marked as dispatched same day, but didnt arrive next day. Contacted Customer Services twice, (morning and afternoon) to be told both times they would contact the dispatch department by email (they don't have phone contact with them!!) and get back to me. Had no contact back. Item was delivered the following day, but shows it wasn't even booked in until the day it was meant to arrive... After sending further emails, delivery cost was refunded. Item is good, Customer Service & Contact lets them down.”

Helpful Report

Posted 3 years ago

“My order took nearly a week to dispatch for some reason. Packaging was a bit excessive but it arrived in one piece.”

Helpful Report

Posted 7 years ago

“Good price and quick response but, unfortunately, a glitch in the software somewhere between Paypal and Box managed to lose a critical line from my address. Luckily I was monitoring the tracking of the parcel and managed to get in touch and sort it out. Note that it's pointless contacting Hermes (the delivery company) in such instances as, confusingly, Box do not farm out the customer care but do it themselves.”

Helpful Report

Posted 8 years ago

“The item arrived on time and as ordered - my review would have been good had I not been charged for using Paypal - this is the first and only time this has happened and will make me seriously reconsider using BOX again”

Helpful Report

Posted 8 years ago

“Ordered a new gaming mouse on Saturday morning with delivery estimated 3-5 working days, package arrived the following Friday afternoon with no issues”

Helpful Report

Posted 8 years ago

“Great product , very slow dispatch and delivery wasnt much better , only order from these people if you arnt in any kind of rush because they arnt ! .”

Helpful Report

Posted 8 years ago

“The box came damaged, in a platic bag with DPD...”

Helpful Report

Posted 8 years ago

“The product was good at a reasonable price, but it was not packaged at all except for a plastic bag and as a result the box it comes in was bumped and damaged - luckily everything inside was okay.”

Helpful Report

Posted 8 years ago

“Item went missing for 2 weeks - still waiting refund after 4 days of promise it would be refunded”

Helpful Report

Posted 8 years ago

“Problem was courier, no card left and tracking stated signed for by neighbour but how am I suupose to know what neighbour?”

Helpful Report

Posted 8 years ago

“I had problems registering using Google Chrome. The field where I entered my name insisted it had to match my debit card. It did but the site (or browser) refused to accept my registration. I had to switch to IE in the end. There was a £50 cashback but zero details how or where to claim it. They were "OK" but so is everybody else!”

Helpful Report

Posted 8 years ago

“Order Number: S6X-K9H-3PR-NDZ Email Address: stewjw@gmail.com Order Date: 30/07/2015 Invoice Address: Stewart Wood 8 Willet Close Sileby Leicestershire United Kingdom LE12 7SY I have emailed but not had a reply today. Hermes made an attempted delivery last Friday and there has been no redelivery and they have no collection point. Their tracking information hasn't changed since the 1st August its now 6th August. Box enquiry ref Ref:{7TFM4JEVGD}:P 5564871561884686 Postcode: LE12 7SY I just noticed there has been a recent change to the tracking info yesterday so fingers crossed 05/08/2015 05:46 Manifested to Courier Its rediculous having a courier service which has no collection points unless they deliver in the evenings since most people will be out working during the day. In the US couriers use supermarkets which are open late as collection areas and delivery points. Regards, Stewart”

Helpful Report

Posted 8 years ago

Box.co.uk is rated 4.3 based on 2,212 reviews