Box.co.uk Reviews

Name: Box.co.uk
Address: First Avenue, Minworth, Birmingham
Rating: 4.26

4.3 Rating 2,212 Reviews

82 %

of reviewers recommend Box.co.uk

Company Reviews

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Metrics

4.3

Based on 2,212 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 56%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

0121 202 0000

Location:

First Avenue, Minworth
Birmingham
b761ba

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Box.co.uk 1 star review on 13th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product delivered quickly but I asked for a price match of £998 which was refused so I purchased at the shown price. A week later the product was reduced to £998 the same price that I was refused and basically was told tough.”

Helpful Report

Posted 9 months ago

“Order was processed fine, wasn't thrilled with the product but that's is down to manufacturer. My real issue was with delivery. Was delivered on the day I was told but was unable to track until a few hours before delivery, meaning I couldn't organise my day before hand. It was a large, relatively heavy item that required 2 person lift. There was only the driver who delivered it, meaning I had to unload with them, which I am pretty sure they are not insured for, nor meant to ask customers to do and may even be illegal. Fortunately I didn't injur myself but if a customer wasn't confident or fit enough to assist, it could cause injury or damage to property, as I believe the item in question was near 50kg. May have been a leak in van or item sat on a wet floor for a while as the box was very wet upon delivery but luckily hadn't soaked through. Overall not a great experience and am confident I will be ordering again. Was going to upload an image but when I try, it prevents me submitting review.”

Helpful Report

Posted 1 year ago

“Usually no problems, but this time, have item still waiting to be delivered after a week. Chasing for answer, getting "waiting for response mails"”

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Posted 1 year ago

“I purchase 32inch 4k monitor that said it was A grade but when it came and i pulled out of the box the back panel was broke finger marks all over the screen and it was just dirty so to me this was not A grade but more B grade so got onto Box right away and can you believe it they offed me £5 refund now it as gone up to £20 voucher so have to spend that in there shop that i don't need anything as my build is complete just don't think i will going back.”

Helpful Report

Posted 1 year ago

“Furious. Ordered some parts on Friday evening, paid extra for Sunday delivery. Didn't turn up. The order didn't even get dispatched until Monday evening and will arrive Tuesday, 48 hours late and I will now have to go out of my way to be home and receive the parcel. I emailed their customer service and had a reply promising to escalate and get back to me, but I never actually got a reason as to why this is late. I run a large PC repair workshop, this kind of service is bad for my business. I was hoping to do some business or trade account work with this company, but this has left a really bad taste in my mouth.”

Helpful Report

Posted 1 year ago

“The box was left by the main entrance door of my building where anybody could just go with it. The driver didn’t even bother climbing few steps ( first floor) and since I was dealing with my baby i couldn’t take the box straight away. I then had to leave my baby alone to pick it up. BOT HAPPY AT ALL.”

Helpful Report

Posted 1 year ago

“I ordered a monitor from Box, delivery was super-quick, with the item arriving the next day. Price was better than Amazon too. Unfortunately, there was a fault with the monitor so I raised a return request. Again, Box were very quick and had a courier pick up the monitor the next day. So far so good. It seemed to take a long time for the monitor to be marked as received back at Box so I was worrying the courier had lost it. Eventually Box received it and have now been ‘testing’ it for over a week. I am still waiting for my refund. What Box need to realise is that I would happily pay a little more from Amazon if I knew I was getting good service. Amazon never quibble on returns (at least for me as a Prime customer). I was trying to not use Amazon as they are far too dominant, but when the competition is so much slower and drags their feet on simple things like refunds then the future doesn’t look good for companies like Box. I don’t care about you testing the monitor. From my perspective, you have my money and I wish I had gone elsewhere. In the meantime, I still don’t have my refund so can’t get another monitor from Box or anywhere else for that matter.”

Helpful Report

Posted 2 years ago

“Customer service is a nightmare, monitor came broke, 2nd one came with a broken box. They also don’t care about the broken box. Nightmare to deal with. Save ya troubles and go elsewhere!!!!”

Helpful Report

Posted 3 years ago

“"ordered pc case its now a week past the date was meant to be here so contacted box.co.uk they said they will contact delivery company and email me once they find out the problem that was 3 days ago still not got back "”

Helpful Report

Posted 6 years ago

Hi, Sorry to hear that you have had a negative experience with us, I would love to try and rectify this. Can you please email me at wecare@box.co.uk with your order number and I will see what I can do. Kind Regards TeamBox

Posted 6 years ago

“So Far i am not impressed, The new laptop which cost nearly £2000 fails to turn on when you open the screen after being shut on sleep mode and games sometimes freeze like gta and fallout. When i called box they said to email them Which i was appalled by and didn't do, next day (today) i call again and they say i need to ring asus themselves, asus gave me a rma number and so i ring box back and they then say to email return and now for a brand new machine i have to wait on average 30 days for? this is my gaming and also business machine and need it to keep on with my daily business tasks. so far i am not happy at all. Now if they see the issues and replaced the machine within a few days then result i will have lost a few days but at least a speedy swap and i can reinstall my workload and carry on but to wait weeks is just not on! 10 years ago i bought a dell machine and payed £1200 10 years ago and that went strong until only 2 months ago!! 10 years, this machine only a week and I'm having problems!!”

Helpful Report

Posted 6 years ago

“Well here we are, 21 days into an RMA with a dead motherboard. Finally today said it was tested and faulty! well that's why it went back after a discussion with ASUS support first! Two emails later with no reply to either, the first sent 3rd March 2017 and no acknowledgement, and I still stuck with no machine to use. RMA sent back processor to Intel and have already received a replacement, now that's customer service. Meanwhile I am looking at 3 - 4 weeks for a repair, trying to run a business and can't be done on a phone, this review however can. Try to live up to Intel's level of service, just send me a new board, the new chip needs a new home! That's the advice from ASUS you will be pleased to know, this has gone on for long enough.”

Helpful Report

Posted 7 years ago

“Bought 2 new sets of Zyxel product and 2 CAT6 cables on 5th Jan 17. When we returned back from holiday on 9th Jan saw that one of the units of Zyxel product was not working. Immediately raised query with Box. Initialy had to go through a complicated returns procedure for an item which arrived dead. Finally managed to return item on 18th Jan. Today is 30 jan and I have just been informed that after performing "technical tests" on my item it was declared faulty! Still waiting for a replacement product to come through! Secondly I sent 1 CAT6 cable back as the Zyxel came with own cables. Now they claim I have not sent the product back! This is the worst customer service I have received in the last 10 years. For me , I would rather stick to Amazon and branded company who atleast returns or replaces damaged items promptly! Steer clear of this lot - they have poor business ethics and customer relations!”

Helpful Report

Posted 7 years ago

“purchasing the laptop was easy as the gentleman was very knowledgeable. but the after sale care is rubbish. We have been waiting for our laptop to be repair and we were told 3 weeks it has now been 5 weeks. As we use this as our laptop for work we are loosing business and we were not even offered a loan one. Very disappointed how we have been dealt with no one answers the phone and its take around 36 hours to receive a response by email, after care very poor.”

Helpful Report

Posted 7 years ago

“Order was placed and fulfilled on time which was great and very happy. Until I plugged in my monitor and it stopped working! Got in contact with Box and they asked me to send it back which I did. They have now had it back over 2 weeks and I am none the wiser as to what the issue is. Their customer services has gone quite on me after saying they would get back to me on Monday. It's now Wednesday! I am self employed and can't work at the moment as they have my monitor, but don't seem in any rush to get this sorted for me and I am reluctant to go out and buy another monitor when the one I purchased should be working.”

Helpful Report

Posted 7 years ago

“Router was not new. Box opened, all platic opened, settings applied. Router had to be factory reset before use. If I'd wanted a used router I'd have bought one on ebay for much less”

Helpful Report

Posted 7 years ago

“My order was correct with one exception, the memory supplied was wrong. I was sent DDR3 rather than DDR4. Although I was quite frustrated after dismantling and rebuilding my PC's, I thought everyone makes mistakes and made contact to get it corrected. This is where it got annoying, the member of staff who helped me was very good and seemed genuinely concerned and very willing to help me. However I then had to send photos as proof, print off a return label, bear in mind I had already decommissioned my old pc and had to reinstall everything, I also had to repack it at my cost. The above information is just the highlights and overall this took about 2 weeks to resolve and they would not send out the correct item until they received the return. After a week I actually drove to a different city to purchase DDR4 memory I should have received in the beginning, so I could build my new PC. I was not offered any form of compensation and I am pretty disappointed with how it all turned out.”

Helpful Report

Posted 7 years ago

“I'm surprised you guys even bother to send out goods with a bag. Might as well stick the label on the items own packaging. The item I ordered came in a box itself but that should have been in a box to protect the items packaging. Luckily it arrived with minimal damage. Last time I ordered, a pc case and an optical drive, the drive was loose with no protective packaging just chucked inside the bag with the pc case (which did come in it's own box). I was genuinely surprised it worked still. The ordering process is easy enough, but knowing the post packaging is terrible I doubt I'd be ordering from box.co.uk very often. There's that chance my items might arrive in bits.”

Helpful Report

Posted 7 years ago

“The chair looks great, however, it was shipped without any components: fixings pack was missing. So I've got the chair, but cannot put it together. Pleased with the delivery time, very disappointed with the attention to detail with regards to packing the product and ensuring ALL components are accounted for. It would appear that the guys attention were elsewhere.”

Helpful Report

Posted 7 years ago

“They state they use big "branded" delivery company's ("Largest UK courier companies used: DPD, UK Mail, Royal Mail and UPS") according to their website, but everytime I've ordered from them it's been my hermes. If your item isn't well packaged by the original manufacturer then hope and pray it gets to you in one piece. My item was put in a plastic postage bag, no extra protection or packaging just the retail box in a plastic bag, not something you expect when you spend £250+.”

Helpful Report

Posted 7 years ago

“Bought 4 monitors. States on the advert that they all had sound but they dont. I am very disappointed. Also believe they should offer next day delivery as standard.”

Helpful Report

Posted 7 years ago

Box.co.uk is rated 4.3 based on 2,212 reviews