Box.co.uk Reviews

Name: Box.co.uk
Address: Box LTD, Unit 10 Woodford Trading Estate, Woodford Green, Birmingham
Rating: 4.25

4.3 Rating 2,219 Reviews

82 %

of reviewers recommend Box.co.uk

Company Reviews

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Metrics

4.3

Based on 2,219 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 56%
Customer Service
Communication Channels	Email, Telephone

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Phone:

020 3337 8950

Location:

Box LTD, Unit 10 Woodford Trading Estate, Woodford Green
Birmingham
IG8 8HF

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Box.co.uk 2 star review on 7th April 2025

Millicent

Box.co.uk 1 star review on 13th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful technical support staff when initially configuring the system. Build and delivery achieved within 4 working days - remarkable! Used my own SSD and HDD units and all fixings/cabling were supplied, making the installation very simple. Resultant performance is excellent.”

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Posted 10 years ago

“Perfect service. Will use again! Extremely fast delivery.”

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Posted 10 years ago

“Perhaps you may wish to feedback my views regarding Box to the relevant person/s to improve your services. On opening the package and examining the item I had purchased from box, I was confronted with sometihng contrary to what I had ordered. I was to say the least annoyed and frustrated at this obvious mistake in the Box ordering system. To confirm matters, my delivery note did identify properly the item I had ordered and indeed the box had a bar code and label stuck on the side clearly stating that it was the correct part. However, the picture on the box identified it as something completely different. Totally confused, I opened the box to see if the correct item had actually been placed in the box despite the picture being different. I am sad to say that it proved not to be the long awaited radio panel that I wanted. My subsequent contact with Box by phone was not a rewarding experience either. Needless to say, following the return of the item in question, I will be shopping elsewhere for my goods.”

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Posted 10 years ago

“I only ordered a simple mouse mat, but it was the cheapest I could find it and delivery was very fast. No complaints at all.”

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Posted 10 years ago

“this is a great computer, in fact I am so pleased with it that I have bought one for my wife”

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Posted 10 years ago

“Superb service! great & effective delivery, DPD were quick too & on time! Will definitely buy again!”

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Posted 10 years ago

“Very strong construction, a bit fiddly to mount on a AMD cpu but got there in the end. Very quiet when its running, as always Box keeps you informed as to the delivery status.”

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Posted 10 years ago

“Paid for next day delivery, but order was made on a Friday am but only received it Monday because the weekend is not counted.as a working day”

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Posted 10 years ago

“This is the first time I have used Box.co.uk and I must admit it couldn't have been a better experience. Everything from order to delivery went smoothly. I would certainly use them again.”

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Posted 10 years ago

“My 1st experience with Box.UK and so far the worst experience i have ever had with a online store. Purchased a PC Case for my next build, it arrived quickly but the side panel was broken, contacted them by mail several times and i get always the same copy / paste message. It seems that no one reads the emails on that returns department. All i need is a left panel replacement for the PC case that i have purchased. How dificult is that to understand. I have sent pictures to show them but always the same answer. QUOTE MESSAGE: i am sorry to hear of the issues you are having with your machine. Please could you advise a weekday when I can send DPD to collect the item from you? Also please advise which address you would like the machine collecting from? Please be advised that collection can take place anytime between 08:00 & 18:00 as we are unable to stipulate a collection time to the courier. Please make sure the item is packaged safely for return so that no damage occurs on the return journey. Kind Regards, END OF QUOTE MESSAGE And off course i have replied to every single of these messages with my address and the day to pickup but no follow ups. I do purchase a lot of items online but so far this has been my worst experience. Nice Prices, fast delivery but if you need after sales support just forget about it”

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Posted 10 years ago

“Ordering was simple, price was right, very fast delivery. Recommended”

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Posted 10 years ago

“I ordered a printer on Saturday and it arrived on Tuesday. Very fast service.”

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Posted 10 years ago

“I was pleasantly surprised at the efficiency of the delivery service. The doorbell rang at least a day earlier than expected. Thank you, Box. Should I require any further similar products , I shall certainly consult you first,”

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Posted 10 years ago

“Best price I could find online and the service was excellent.”

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Posted 10 years ago

“Order weds arrived Thursday exactly what I'd asked for amazing service thankyou you Box”

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Posted 10 years ago

“The PC I ordered was faulty on arrival which was a little disappointing to say the least. Taking into account seasonal delays over Christmas and New Year, the customer service was somewhat lacking. The first time I spoke to them the man who answered the phone was very rude and abrupt, he seemed quite angry that I hadnt noticed the returns link tucked away right at the bottom of the website home page. This coupled with the very slow processing once the computer was returned has led to the 2 star rating. On the bright side, 2 other people I spoke to at the firm were really friendly and helpful. Also important to note is that even though their terms seek to avoid refunding for faulty goods unless as a last resort they did provide a refund without arguement. I wiould be happy to order from them again, but if I do i will be a little cautious about which product I buy”

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Posted 10 years ago

“Very impressed. Excellent quality.Quick delivery, no nonsense. Thanks”

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Posted 10 years ago

“Arrived within the time specified. Complete with a good selection of fittings. Quality excellent. The only reason not 5 stars is the lack of any operating instructions other than safety information.”

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Posted 10 years ago

“Very quick delivery”

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Posted 10 years ago

“Quick Service and delivery, very impressed.”

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Posted 10 years ago

Box.co.uk is rated 4.3 based on 2,219 reviews