Brayola Reviews

Name: Brayola
Address: 2 Park Avenue 17th floorNew York, NY, New York
Rating: 4.23

4.2 Rating 5,416 Reviews

80 %

of reviewers recommend Brayola

4.2

Based on 5,416 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+16465723031

Email:

master@brayola.com

Location:

2 Park Avenue 17th floorNew York, NY
New York
10016

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Brayola 1 star review on 12th January 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have selected several styles of bras from Brayola and have LOVED each one! Will definitely be ordering from Brayola from now on!”

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Posted 6 years ago

“Great fit! Comfortable! Pretty! Finally...somebody “gets it”!! Thank you!!”

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Posted 6 years ago

“Fits”

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Posted 6 years ago

“I ordered 3 bras and only got 2, they never contacted me to tell me it was discontinued! I called them a few days after I got the 2 bras. One of the bras fit well, but after wearing it for an hour, dug into my skin between my boobs (it was a front closed bra). They would not take the return in any form. Will stick to actual stores from now on, can't trust internet stores!”

Helpful Report

Posted 6 years ago

Hi Laura, Oh no we are sorry to hear that. Do you need help finding a replacement bra? We would love to help you. Please email support@brayola.com and one of our bra experts will be there to assist. As you were disappointed in the bra you received here is $10 off your next order to help try again. Use code: N76Y1B1J5WGYYPCS10 Looking forward to seeing you again soon!

Posted 5 years ago

“I ordered 3 bras. They came in separate packages, and not one fit. I ordered the size I always wear. I’ll be returning all of them.”

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Posted 6 years ago

“I’m thoroughly enjoy my newest bra!”

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Posted 6 years ago

“Such great quality!”

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Posted 6 years ago

“have not received my last order...”

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Posted 6 years ago

Hi Clarice, It looks like your order came in two shipments, and both tracking suggests it was delivered on the 25th July. https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=9400110200882089024008 And http://webtrack.dhlglobalmail.com/?trackingnumber=9274890198192282288713 Was there something missing in the package? Please get in touch with us at support@brayola.com for us to help you further.

Posted 6 years ago

“I ordered a bra from Brayola. It came after a long shipping time. It was WAY too small. I sent it back. My total for the bra was $43.00 and my refund is $18.00. ????? This is wrong on so many levels. DO NOT ORDER FROM THIS COMPANY”

Helpful Report

Posted 6 years ago

Thank you for your review, however the reason you were not refunded the full amount of $43.07 is because you purchased two items. One was a bra and the other was a Just My Size Short-Sleeve Slub-Jersey Women's Tunic with Split V-Neck Crochet Bib Yoke OJ248. We did not received this. We also don't refund the original shipping fee, and if you used our return label there is a $6 fee. Therefore you were only refunded for the bra. I really hope this clears things up. Any questions, please reach out to us at support@brayola.com

Posted 6 years ago

“I have large breast and have had so much trouble finding a strapless bra that didn't hurt or even fit. This Bandeau bra is so great! Actually fits, extreamly comfortable and gives support. The support is light but great for under a strapless dress or shirt. I'm super happy with this product and will definitely be back for more.”

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Posted 6 years ago

“I ordered a bra on 8/2/19. On 8/3 I rec'd an e-mail that the product was on back-order and it would be 4-6 weeks. It instructed me to e-mail or call if I wanted to cancel. On 8/4, I e-mailed. Being that it was a Sunday, I assume they rec'd the e-mail on Monday. Did not hear a word. So on or about the 8th, I called. I was informed that the product had shipped although they couldn't tell me when but that I should receive it by the 15th. Today is the 15th, I called and they informed me the product had shipped on the 5th and I should receive it by tomorrow, 8/16. Tonight I rec'd an e-mail informing me that my product had shipped TODAY! I have no idea if I like the bra or not as it is somewhere other than here. What I don't like are the lies they told me. Even if I love the bra, I will not be doing business with this company again.”

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Posted 6 years ago

“You are a bunch of crooks. From not issuing refund for ‘months to telling me something is out of stock so I told you to cancel it and then you shipped it anyway. I will never purchase from you again. Also, being impossible to reach on the phone only to finally get someone in another country that has no clue as to what’s going on.”

Helpful Report

Posted 6 years ago

Hi Sandi, We are so sorry to hear that you had such a negative experience with us. We are constantly getting new shipments through, but its hard to know when. It's really unfortunate that you wanted to cancel at the exact time it was shipped. If there is anything more we can help with please let us know.

Posted 6 years ago

“I have never purchased a more fitting an comfortable bra in my 35 years of buying bras. I am a 40DD. Fits perfect”

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Posted 6 years ago

“Great selection. Tried a couple different styles and ended up with the perfect bra, of which I have just reordered more.”

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Posted 6 years ago

“looking to change styles of bra. The one they sent was uncomfortable. They would not accept return without charging me another $6.00 and paying $6.00 for shipping. Any bra you buy from them has no customer service. I ended up pay $42.00 for a $30. because it didn't fit! There are plenty of other online vendors who don't do this. Do not buy from these shysters.”

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Posted 6 years ago

Hi Elizabeth, We are sorry to hear that you don't like our return policy. Unfortunately at this time we are unable to offer free returns, and with any online retailer a refund for the original shipping charge is never refunded. We would love to help you out (so you don't have to return a bra!) Please get in touch so one of our bra experts can give you bra recommendations. As you were disappointed in the bra and return shipping here is $10 off your next order to help try again. Use code: N76Y1B1J5WGYYPCS10 Any questions, please email support@brayola.com

Posted 6 years ago

“Love this bra”

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Posted 6 years ago

“I purchased 2 items. I received one, they charged me for both. The second item I ended up cancelling becasue they took so long trying to figure out why I got an email that said it shipped and another that said it was backorderd. The item I received, I opened and returned it. It was never worn, but they refused to give me a full refund (minus $6 shipping). I returned within 4 days and they said they'd give me a gift card. Their own policy states that only happens after 30 days. One star is too many”

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Posted 6 years ago

“Ok ladies. This vent is for you. DONT, for any reason purchase anything from the Company name Brayola!!! I made a purchase 3 months ago. Didnt fit. I sent the two purchases back. When I asked them, where my refund was..... 97.86. They informed me that it didnt pass the return policy. Because I tried 1 on. .... but they would give me a 42.95 credit. I informed them I didnt want to make another purchase. I just wanted my money back. SO, I'm just trying to vent. And warn.”

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Posted 6 years ago

“Ordered a bra on July 20th today is August 13th I haven’t heard a word about my order to date. Try calling the call can not be completed. FORGET THIS COMPANY,”

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Posted 6 years ago

“Returned bra still no refund. Well over the 21 day timeline. Will never order from this company again. Bra was hard and scratchy and did not fit.”

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Posted 6 years ago

Hi Rosie, I am so sorry to hear that you have that experience. We have now issued you a full refund. As you were disappointed in the bra you received here is $10 off your next order to help try again. Use code: N76Y1B1J5WGYYPCS10 Looking forward to seeing you again soon!

Posted 6 years ago

Brayola is rated 4.2 based on 5,416 reviews