Brayola Reviews

Name: Brayola
Address: 2 Park Avenue 17th floorNew York, NY, New York
Rating: 4.23

4.2 Rating 5,416 Reviews

80 %

of reviewers recommend Brayola

4.2

Based on 5,416 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+16465723031

Email:

master@brayola.com

Location:

2 Park Avenue 17th floorNew York, NY
New York
10016

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Brayola 1 star review on 12th January 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was a 40H. No underwire. It fit better than any bra Ive bought in 30 years. Great support. Beautiful. Definately buying more! Btw it was Glamorise Comfort Lift Support Bra and it did all of that!”

Helpful Report

Posted 6 years ago

“Well this isn't good business at all I got an email saying that my item has been shipped on July 31. Next email says I can expect my item Wednesday August 7th by 8 p.m.. Third email States delivery is running late and I should expect my package by Friday August 9th. So those are three mistakes and now it's on backorder so it hasn't even been shipped not sure what's going on here.”

Helpful Report

Posted 6 years ago

“Order two bra at the end of June to taken on vacation middle of July. Several days after the order was placed received e mail bra's on back order. Did receive one bra just before leaving on vacation; other still back ordered. Two weeks ago and numerous chats have resulted in these response: bra back in stock will be shipped 2-4 business days; delivery delayed due to change in warehouse; then back on back order. Needless to say at this point I only want a refund. Trouble customer service. Totally dissatisfied. Will not order from this company again.”

Helpful Report

Posted 6 years ago

“Unfortunately, the reviews posted when I purchased were glowing and now the truth is coming out. What a waste of money. I bought a bra confidently, based on reviews. The tracking I was sent wasn’t updating. I understand that because I understand there are consolidators and palletizing involved. However, when I reached out, I never received an answer. The bra is now in my trash as it was basically a bandeau with wire in it. I wore it with a dress for two hours. I then threw it in the dumpster at my office, it was better to go bra-less.”

Helpful Report

Posted 6 years ago

“Very happy with the fit and quality of the bras I have ordered.”

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Posted 6 years ago

“Ordered a bra on 7/21/19. Was not told it was on back order. Was unable to get any updates about bra. I was lied to and told they had an error at the warehouse. After several more tries and phone calls, I finally decided to cancel order on 8/5/19. Still was not refunded any money. Called back on 8/8/19 and was told I never put in a cancellation request. I contacted my bank and will contact the BBB. THIS COMPANY IS A SCAM!!!!!”

Helpful Report

Posted 6 years ago

HI Tempie, We are so sorry for the inconvenience of your order. Unfortunately your order was shipped which is why we were unable to cancel it. Any questions, please get in touch.

Posted 6 years ago

“Site is good to use, customer service are easy to talk to.”

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Posted 6 years ago

“Huge array of products, great customer service, love this place!”

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Posted 6 years ago

“Nk me if the items would i buy”

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Posted 6 years ago

“I bought the Rhonda sheer bandeau based on the reviews and have been pleasantly pleased with it! Truly a very comfortable bra. Going to get another 1 or 2!!”

Helpful Report

Posted 6 years ago

“DO NOT USE THIS COMPANY!!! Returned a bra that did not fit, waited 3 weeks with no response, finally emailed them and they said they couldn’t get me full credit because there were holes in it...I never wore it, only tried it on and never took the tags off. When asked for pictures of these supposed holes, they said they did not have the ability to do that, but would issue a partial store credit (to a company that I no longer want to deal with), and it’s been 3 days, and I still have not even received that, contacting the BBB today.”

Helpful Report

Posted 6 years ago

“I have a whole wardrobe of loungewear that I wear in the evening and on the weekends this bra is amazing and allows me to be comfortable and supported while lounging around.”

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Posted 6 years ago

“Always a good fit. Returns easy. Customer service great.”

Helpful Report

Posted 6 years ago

“That was the most comfortable strapless bra I’ve ever worn!!”

Helpful Report

Posted 6 years ago

“I would like my bras come pretty soon and when I order you guys don’t have my right address am I shipping something going on here I have to wait all the time to get it corrected I have to call all the time something ain’t right here”

Helpful Report

Posted 6 years ago

“Awful company. My 3rd review that just doesn’t send. I purchased 4 bras, $169 taken right away out of my account. Supposedly my racer back was delivered, but was told to check with neighbors and post office (how embarrassing). It’s not a NY company bc when you call, it goes from ringing to a foreigner. I STILL don’t anything I ordered. Then told it’s all on backorder. I’m fuming”

Helpful Report

Posted 6 years ago

“I have ordered 3 different bras, I love one of them the other two don’t come up high enough on the dudes.”

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Posted 6 years ago

“Took over a month to receive and return was NOT as easy as you predicted. I hope my credit shows up in a timely fashion. I REALLY wanted to exchange it but was told that you don't do that !!!”

Helpful Report

Posted 6 years ago

“Ordered 2 bras on April 16, 2019. Only one came. Never a peep when the other was to be delivered and it never was. Never got a refund until I asked, then it was less than the bra itself. Called them, waited for 10 minutes, then was disconnected as soon as they picked up. Called back, and now on hold for 5 minutes and counting. Very dissatisfied. They couldn't explain why then refunded less than the purchase price. So all in all, if I would have looked at all the negatives reviews, I wouldn't have purchased”

Helpful Report

Posted 6 years ago

“Wish i would of read all the reviews before I ordered i also ordered a bra three weeks ago they charged my card and as of now i have not received it git an email that said it back ordered and could take up to 8 week and if its more 10 weeks the order will be canceled my ? is why are you taking money and orders for something you dont have 😡😡😡”

Helpful Report

Posted 6 years ago

Brayola is rated 4.2 based on 5,416 reviews