“SCAM!!! We bought this policy close to 20 years ago. Have NEVER received any paperwork on it!! I have called MANY times and they cannot locate my policy and yet the payment still comes out every month. I called the bank and put a stop pay on that but that is still 20 years of payments that I will never get back now. SAVE YOUR MONEY!! Go to a reputable company for insurance!!!!”
“Worst company ever. I wish I could give them zero stars. Many multiple calls attempting to find my great aunt’s policy. My great aunt was unable to give me her policy number. So when I give them every bit of information about her they cannot find it nor do they want to help.
I am so incredibly frustrated. I sent POA documents to them with a letter asking them to change her address on record, and change her beneficiary designation per her instructions. Two weeks and no response.
I called them today to find out what they’re going to do about my letter and documents and they say they can’t find her in their system!!!
But they’re still taking money out of her account every month!!
I’m so disgusted with this company. They should be sued.”
“They deny getting my info. Even though I overnighted it to them. Now if there was a problem don't ya think I would have gotten it back? Now I have to go through all the nonsense again. It is hard enough to lose a loved one without all this.”
“Total nightmare. Nice people very very very confused. Every single time I gave them what they requested it only led to more things they required. Horrible horrible horrible experience. Do not do business with this company they are beyond AWFUL”
“I wish I could give them 0 stars. Trying to file a POA so I can change my mother with Alzheimer's to direct deposit and an address change, 6-7 weeks, multiple phone calls, and still no action. Unfortunately, it's a pension and I can do nothing about it. Takes multiple minutes just to get through the phone prompt, to get to a human, who then transfers me to another human, who can't seem to help.”
“Good luck with customer service, it was a joke! Have been in contact with them about my father’s annuity for several months now, and still haven’t gotten anywhere. I will liquidate my account as soon as I can.”
“I've been paying this company for more than 15 years now. Thousands of dollars! And I'm thoroughly disappointed in their customer servicing. Trying to do simple things like change my bank account for withdrawals, and also trying to change my beneficiary details. I've wasted hours of my time on the phone, being passed around from country to country, department to department. Them being unable to locate my account multiple times. I share the frustration with poor English language and difficulties communicating.
Based on the problems reported here, where people are unable to collect on their policy, I think it's time to cut my thousands of dollars in losses and see what my other options are for insurance life elsewhere. There seems no sense to changing beneficiaries if all I'm going to do is add more stress to those left behind if I die early.”
“Not sure there's enough room to vent! Passed thru 5 non-US reps, asking over and over to speak to one. Not comfortable giving my personal info 5 TIMES TO A FOREIGNER! So unimpressed with Brighthouse. Used to have a financial advisor, Tom Grant...
Without notice, (don't you dare say you sent me a letter stating the change!!!!) Customer Service is my "NEW" financial advisor. A nightmare to get thru to a person. I DONT DO ONLINE BANKING! All I wanted to know if my request for a password was honored as I am a victim of a huge medical info breach. I was informed of certain steps I need to take to protect myself and my assets. Dealing with Brighthouse has never been easy! I will seriously be looking into moving my account.”
“Me and my husband purchased a policy with MetLife when we were in our early 20’s. Shortly after, the policy was somehow sold to BrightHouse Financial. My husband passed away 3 months ago and I can’t even get anyone from the claims department to tell me what documents they need to review our claim. BrightHouse keeps sending me notices requesting paperwork but they don’t say what paperwork. When I follow up no one from the claims department ever calls me back. These people are an absolute nightmare to deal with. Please don’t put the burden of having to deal with these people on your loved one.”
“If I could give them a 0 rating, I would. I am attempting to collect on an annuity contract for my daughter and we have been put through so much BS while dealing with these people. We have sent over court documents, filled out their paperwork multiple times and we STILL can't even get the littlest bit of information. If my father knew how terrible this company was, I would like to believe he never would have used them. The only reason they can still be in business is because they are holding up everyone's money and have some sort of financial gain from it. If you have other choices, use them. If you have a family member who has them, switch. I've moved over five other accounts in the amount of time I've been dealing with these people and their account reps don't have the first clue about what they're doing and are therefore incompetent and unhelpful.”
“Since MetLife switched over to Brighthouse (BH) BH Is turning me against them. I Cannot get my money out of the company without extensive unfounded delays DONT BIY WITH BH”
“After finding out my mom had a long term care policy from this company after she passed away, i have been dealing with them for 9 months and given them all the information required for reimbursement for her assisted living expenses and they continue to deny the claim and after reading these reviews this seems to me like a total scam as they said she had $69,000 in term care and all we are trying to get reimbursed is about $30,000 which we fulfilled the requirement's they requested but still continued to deny the claim so do not do business with this company.”
“I do not understand how this company survives!!!! They are soo extremely poor in customer service!!! I will never again allow even one dollar of my money to be handled by this outrageous company... Now my challenge will be to close out what they are holding. Poor example of a financial investment company!!!!
Their employees are bottom of the barrel to say the very least, especially the ones that get on the phone and tell you their "TITLE"!!!
I'd fire all the big shots immediately....”
“They are a disaster. Gave all info to a computer as required - finally got a human and had to repeat it all. I have money there from a 401 K before my employer switched to another plan. It is only possible to get someone in customer service - no agents - they can't answer ANY questions - I asked about annuity payouts if I rolled current 401K amounts into this account. Customer service "can't answer hypotheticals." I asked for an agent. Was put on hold for 10 minutes as she checked to see if my account "had an agent assigned." Then she came back to tell me they didn't have agents. Will pull the money out of there as soon as possible.”
“This is the worst company to deal with and I would not recommend to anyone. Unfortunately when I enrolled in life insurance with my mom it was with a different company and was switched to them. They are VERY unhelpful and have terrible customer service.”
“It’s been horrible dealing with this company. After Covid we got a bill stating if we wanted to keep our policy we had to pay 1300 dollars. We had been paying 80 dollars a month for years so I called and had a huge run around and got no answers. So I sent them a letter canceling the policy which was followed by more letters from them letting us know how to pay them. The last letter informed us that we owed them 22thousand dollars. What!!! I think that everyone one this sight should call there state’s insurance commissioner and get the number for the state where Bright House works out of and put in a complaint. Even better start a class action suit against them. I will be contacting my lawyer tomorrow.”
