Brilliant Co Reviews

Name: Brilliant Co
Rating: 4.42

4.4 Rating 234 Reviews

85 %

of reviewers recommend Brilliant Co

4.4

Based on 234 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone

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Brilliant Co 1 star review on 15th March 2024

Sandra

Brilliant Co 5 star review on 24th July 2021

Marnie

Brilliant Co 5 star review on 16th July 2021

Maxine From Coomera, Gold Coast

Brilliant Co 5 star review on 30th April 2021

Anonymous

Brilliant Co 4 star review on 25th May 2020

Natasha Dohne

Brilliant Co 5 star review on 23rd August 2019

Lakshmi Dominguez

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant Co 100% awesome Company. Great products, service and timely delivery. Brilliant Co should serve as an example of how great business is run. Had an issue with a delivery the other day and sent email, within 15minutes had a phone call and a follow up email. Well done lovely Fityah. Will continue to recommend to all family and friends 😘👍”

Helpful Report

Posted 4 years ago

Hello Patt! Thank you for your time in writing this wonderful review to share your experience with us. We are delighted and honoured by your positive feedback, it has made our day! As a token of appreciation, we would like to gift you a special Voucher which will be sent to you via your email shortly. Thanks again for your support and have a lovely day ahead!

Posted 4 years ago

“I have purchased at many different online jewellery stores, but Brilliantco is so far the best ever. They have penty of varieties to choose from, This is what makes them awesome! Would definitely buy more in the futute.”

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Posted 3 years ago

“I had just received my beautiful jewelleries with so much excitement. They are indeed so beautiful and it was worth so much for the waiting. I love it. The packaging was so beautifully wrapped and so secured. I will not buy my jewellery from anywhere else except Brilliant Co.”

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Posted 3 years ago

“I am so happy with my items. They look absolutely stunning. I will be buying more.”

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Posted 2 years ago

On behalf us all of us at Brilliant Co, I would like to thank you for sharing this great review about our products! We are thrilled that you enjoyed your experience. See you again soon.

Posted 2 years ago

“Product met expectations and mirrored as displayed on Website. Beautiful and nicely packaged. Quick delivery, get your order in for Christmas, you won't be disappointed!”

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Posted 3 years ago

“I was impressed by your quick delivery of my purchase. I liked most of my items and I think I got good value for money. I love the sparkle of Swarovski crystals. I just put in another order and I hope it will be to the same standard of service and quality of products.”

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Posted 3 years ago

“Thought I was getting a bargain but not so. One pair of earring was just a thin cheap plastic. Not worth half the sale price. The other pair were small when I expected long dangle earrings. As well I nearly gave up trying to open clasp. Only after much effort did I prise it open.”

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Posted 3 years ago

Hello Wendi, Thank you for reaching us. Thank you also for your honest feedback. We are sorry to hear that the items purchased were not up to your expectations. Our team has sent you an email to assist you further on this. Have a nice day. Regards, BCo Support

Posted 3 years ago

“I had a problem with one of the products and offered my thoughts on it and was agreeably surprised at a positive outcome. I should also add that the item was delivered very quickly. The packaging team also had a sense of humour in adding a FRAGILE Handle with care for a silver cleaning cloth!”

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Posted 3 years ago

Hello Michael, Thank you for your kind words and we do apologise for the hiccup on our side. We will do our best to avoid such errors in future. We look forward to serving you again in the future! Regards, Brilliant Co

Posted 3 years ago

“I did an order with about 40 bracelets and it all messed up as they sent me a lot of bracelets not look the same as the one i ordered and one bracelet when i received was all fall apart, really disappointed”

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Posted 4 years ago

“I was under the impression that the products were actually Swarovsky due to the advertising used. Beware these are copies only and not authentic branded items!. The quality does not come close to the real thing.”

Helpful Report

Posted 4 years ago

Hi Pauline, Thank you for reaching us, we appreciate your time for placing an order with us. We are sorry to hear that the item which you purchased does not meet your expectation. We appreciate that you brought this to our attention and we will do our best to help you with this. We have clear stated that they are embellished with Swarovski crystals and are not made from Swarovski themselves. However, our products are covered by 100 days satisfaction guarantee, so by any chance you do not like the items purchased you may return them back to us. Do let us know. Thank you and have a nice day!

Posted 4 years ago

“I bought a ring from here just over a week ago now, and have had it for under a week. In this week I followed their guidelines for keeping my ring in pristine condition, however within a few days my finger was stained green and my ring no longer silver. I do not recommend purchasing a ring from here if you want it to last.”

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Posted 4 years ago

“Order came through very quickly and with no issue - a pleasure to order from, will do so again!”

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Posted 4 years ago

“My earrings are loverly but the bracelet is very disappointing. I don’t recommend it at all.”

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Posted 5 years ago

Brilliant Co is rated 4.4 based on 234 reviews