“Brilliant Co 100% awesome Company. Great products, service and timely delivery.
Brilliant Co should serve as an example of how great business is run.
Had an issue with a delivery the other day and sent email, within 15minutes had a phone call and a follow up email. Well done lovely Fityah.
Will continue to recommend to all family and friends 😘👍”
Thank you for your time in writing this wonderful review to share your experience with us. We are delighted and honoured by your positive feedback, it has made our day! As a token of appreciation, we would like to gift you a special Voucher which will be sent to you via your email shortly.
Thanks again for your support and have a lovely day ahead!
“Thought I was getting a bargain but not so. One pair of earring was just a thin cheap plastic. Not worth half the sale price. The other pair were small when I expected long dangle earrings. As well I nearly gave up trying to open clasp. Only after much effort did I prise it open.”
Thank you for reaching us.
Thank you also for your honest feedback.
We are sorry to hear that the items purchased were not up to your expectations.
Our team has sent you an email to assist you further on this.
“I had a problem with one of the products and offered my thoughts on it and was agreeably surprised at a positive outcome. I should also add that the item was delivered very quickly. The packaging team also had a sense of humour in adding a FRAGILE Handle with care for a silver cleaning cloth!”
Thank you for your kind words and we do apologise for the hiccup on our side. We will do our best to avoid such errors in future.
We look forward to serving you again in the future!
“Extremely disappointed with my purchase of 10mm white gold hoop earrings
They barely fit over bottom of my lobes. More like earrings designed for a child.
$99 including GST I expected they would be at least wearable not so..They are useless. A suggestion. Use photos of a model wearing earrings so customers can see items on a person”
Hello there, We are sorry to hear that the earrings did not meet your expectation. We are more than happy to give you a replacement as these earrings come in 3 sizes, 10mm, 15mm and 20mm. You can also return them for a store credit or a refund. Thank you also for your suggestion. We will definitely do our best to improve. We have also sent you an official email. Do let us know which solution you prefer best. Have a nice day.
“Delivery time was outstanding, what in the world! Got here way before I thought they would, and before other packages that I bought before this order, so really good. Also, the process was very easy and they updated me with each step; really good service!”
Dear Valued Customer,
We really appreciate your kind words and we will continue to do our best to meet and exceed your expectations.
Your positive feedback just made our day much better!
“as a new customer i found that your product ,in my case earrings,was of excellent value.my first encounter was somewhat disappointing as it was through another company and took far too long for delivery.your direct service
via toll was also excellent and can recommend your company to prospective customers”
“Super fast delivery. Super fast! They get your order and it pretty much is to you within a week or two. Like I’ve ordered 6 things during covid, and even though they were the last thing I ordered, they were the 2nd to be delivered”