Brilliant Co Reviews

4.4 Rating 234 Reviews
85 %
of reviewers recommend Brilliant Co
4.4
Based on 234 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Live Chat, Telephone

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Stunning jewellery my ring is gorgeous! Customer Service & Care is A1*****! Pricing is rather exceptional, cheaper than others. But Quality Plus is just amazing 🌺🙏 Thankyou for doing business with me.... so happy I love it 🥰
Brilliant Co 5 star review on 24th July 2021
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Posted 2 years ago
I love this set. It’s perfect, was slightly taller than I realised, but I only checked the width, I wasn’t sure if it’s place so that decided that aha. It was super easy to assemble with flush fittings and it’s sturdy. I only received this today but had to review as I was really chuffed with it
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Posted 5 days ago
Brought a necklace wore it for a day changed colour and left my neck green. Sent a email over 2 weeks ago still no reply. Not any good no customer service Very disappointing
Brilliant Co 1 star review on 15th March 2024
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Posted 1 week ago
Really impressed with this Company. Bracelet I purchased was true to that advertised and the service exceptional. It has restored my faith in online shopping. I have no hesitation in recommending this Company.
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Posted 3 months ago
My return for a larger size for my granddaughter’s birthday was 4 days later than their policy stated! I did not read their policy as I was in hospital and my granddaughter lives four hours away! They will not exchange the Ugg boots to a larger size! I will never purchase any products from Brilliant Co as they have no empathy to my situation! Very disappointed and very upset with their decision!
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Posted 5 months ago
Absolute JUNK. Bought via click frenzy. Earrings made and look cheap ear lobes got swollen. Swarovski Crystals not even real. So disappointed couldn’t give them as bought for Christmas. Bracelet looks even more fake. Never Again
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Posted 1 year ago
It is beautiful, but after two days wearing the necklace, I got a rash and a burning sensation. It began to turn black so clearly the white gold wasn't very good
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Posted 1 year ago
My bracelet is so small it would not fit a 5y arm at $112 I feel it is to much for a child. I'm very disappointed with my purchase
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Posted 1 year ago
My bracelet is so beautiful. It boosts my mood & my self esteem so Thank you for creating such beautiful pieces. 😍
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Posted 1 year ago
Fast delivery and quality products
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Posted 1 year ago
Customer service was great. The item took only a couple of days to arrive. I would recommend Krystal Couture to anyone. I love my bracelet
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Posted 2 years ago
Loved the packaging. Earrings were gorgeous- exactly as they looked. Product arrived promptly.
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Posted 2 years ago
I ordered two earrings still waiting have emailed your company still no word. Very poor service expected better. Paid no product.
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Posted 2 years ago
Got my order today excellent customer service very good thanks brilliant co
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Posted 2 years ago
I ordered 3 sets of earrings g and one set was faulty. After contacting Rose & sending through pictures of the product I had a replacement set posted within a week that were perfect. The service has been amazing. Thank you. I have recommended site to a number of family & friends.
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Posted 2 years ago
This company is absolutely corrupt. The earrings I purchased were useless as the design was such that they had a very insecure back lock. I have 16 emails to and from trying to get a refund. The faulty earrings cost me $10 to return postage which they would not refund me and now they've refunded me the cost of the earrings and kept the postage it cost to send the faulty earrings to me... Criminals.. I'm $16 out of pocket with nothing to show for it.. If I could have given them no stars I would have. Avoid at all costs...🤬🤬🤬🤬🤬🤬🤬🤬
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Posted 2 years ago
Nice rings... ❤️❤️❤️
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Posted 2 years ago
I would highly recommend Brilliant Co for their products.... I bought a 2 Layered necklace and the quality is good and the service is absolutely the best.... Other companies that I have encountered do not give this kind of customer service... Very efficient and do try them you will not be disappointed.... Thank again “Brilliant Co... Chona❤️❤️👍👍👍
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Posted 2 years ago
Hi Chona, Thank you very much We really appreciate your comments Thank you for your purchase 🥰
Posted 2 years ago
Lovely earrings which I'm sure my wife will love opening on her birthday!
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Posted 2 years ago
Hi Terry, We hope that your wife loves it 🤩 Thank you for your purchase
Posted 2 years ago
Its beautiful
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Posted 2 years ago
Hi Esme, Glad you love it 🤩
Posted 2 years ago
Hello, I wish to thank Brilliant Co for the fantastic service in getting all my items to me for my birthday on the 20/08/2021. Thank you to Fityah for sending Happy 20th birthday wishes when replying to my email sadly though (laughing) I left my 20's behind me many many years ago but the thought was very sweet and greatly appreciated. I should have been clearer stating that the 20th was my birth date not my actual age. Hahaha... I only ordered my items on the 16/08/21 and they arrived just in time for my birthday. I would also like to say that I am absolutely thrilled and love everything I purchased from them. I would also have no hesitation in recommending them to anyone and rest assured I will be ordering from Brilliant Co in the future. Please if you are looking for gifts for someone special or even for yourself take a look on the website and check out the many different items to choose from. With the greatest regards, Cheryl Perryer.
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Posted 2 years ago
Hi Cheryl, Thank you for such kind words Thank you for shopping with us 😘
Posted 2 years ago
Brilliant Co is rated 4.4 based on 234 reviews