Brilliant Co Reviews

4.4 Rating 234 Reviews
85 %
of reviewers recommend Brilliant Co
4.4
Based on 234 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Live Chat, Telephone

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Brought a necklace wore it for a day changed colour and left my neck green. Sent a email over 2 weeks ago still no reply. Not any good no customer service Very disappointing
Brilliant Co 1 star review on 15th March 2024
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Posted 1 week ago
My return for a larger size for my granddaughter’s birthday was 4 days later than their policy stated! I did not read their policy as I was in hospital and my granddaughter lives four hours away! They will not exchange the Ugg boots to a larger size! I will never purchase any products from Brilliant Co as they have no empathy to my situation! Very disappointed and very upset with their decision!
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Posted 5 months ago
Absolute JUNK. Bought via click frenzy. Earrings made and look cheap ear lobes got swollen. Swarovski Crystals not even real. So disappointed couldn’t give them as bought for Christmas. Bracelet looks even more fake. Never Again
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Posted 1 year ago
My bracelet is so small it would not fit a 5y arm at $112 I feel it is to much for a child. I'm very disappointed with my purchase
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Posted 1 year ago
I ordered two earrings still waiting have emailed your company still no word. Very poor service expected better. Paid no product.
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Posted 2 years ago
This company is absolutely corrupt. The earrings I purchased were useless as the design was such that they had a very insecure back lock. I have 16 emails to and from trying to get a refund. The faulty earrings cost me $10 to return postage which they would not refund me and now they've refunded me the cost of the earrings and kept the postage it cost to send the faulty earrings to me... Criminals.. I'm $16 out of pocket with nothing to show for it.. If I could have given them no stars I would have. Avoid at all costs...🤬🤬🤬🤬🤬🤬🤬🤬
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Posted 2 years ago
I purchased 3 gold hoop earrings on line for my mum at Christmas and they have all tarnished and even some of the gold had come off she does not wear hair spray just very disappointed as they were a gift
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Posted 2 years ago
The earrings arrived and were beautiful however within a week the earring became detached from the stud, happened to two pairs. The diamond studded one lost over 50% of its mini stones within a month. Would not buy from here again. Quality was rubbish.
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Posted 2 years ago
I dont know the 5 start rating for this company is real customer or not. I see advertising and jump on website. On 1 night i made 2 order total $295. After few days, very fast, i received stuff when open i was very disappointed. Because all thats fake. The pandora is more ugly when u buy in Hot Dollar. The earing was fade. The brackelet like they spray painting on metal. The watch very funny because u move it u can see long hand moving too. I cant upload all picture here if u want i send to u. After dissuss with them to return i have to pay for the post. Becareful because they said 100 days to return but u have to pay shipping. And few days after received to good, they didnt get back to me. i have to contact email them when they can return money. Finally, i received email they said that 2 of them is broken. Omg, i never open.the plastic bag, have i look only. So they will blame to you. And may be its take more than 7 days or more to get ur money. Im still waiting for money and update how its going. If they dont return full money i will send my artical to everyone to know. And submit to google, current aff and all company like Thomas Sabo, Pandora, Swacroff that this is scam company because they take pics of them and sell to customer the fake product. They always said that its cheap thats why. However in my opinion, its not worth with the discount price. Im still waiting my money and update to u. I aslo update to my facebook.
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Posted 2 years ago
Unable to return item poor responses via email provided
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Posted 3 years ago
Received my bangle yesterday which is for a 50th gift. It came in a tin and the bangle in a little plastic bag. The packaging is not suitable for a gift. I would appreciate you sending me something else to put the bangle in that is suitable to give as s gift.
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Posted 3 years ago
Extremely disappointed with my purchase of 10mm white gold hoop earrings They barely fit over bottom of my lobes. More like earrings designed for a child. $99 including GST I expected they would be at least wearable not so..They are useless. A suggestion. Use photos of a model wearing earrings so customers can see items on a person
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Posted 3 years ago
Hello there, We are sorry to hear that the earrings did not meet your expectation. We are more than happy to give you a replacement as these earrings come in 3 sizes, 10mm, 15mm and 20mm. You can also return them for a store credit or a refund. Thank you also for your suggestion. We will definitely do our best to improve. We have also sent you an official email. Do let us know which solution you prefer best. Have a nice day.
Posted 3 years ago
As the item is not yet delivered, I am giving you a very poor review. Not because it’s not yet delivered, but because of your timing of this survey.
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Posted 3 years ago
I did an order with about 40 bracelets and it all messed up as they sent me a lot of bracelets not look the same as the one i ordered and one bracelet when i received was all fall apart, really disappointed
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Posted 4 years ago
Very disappointed. The wording To the moon and back is blackened and hard to read. Disappointed
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Posted 4 years ago
I bought the pandora inspired jewellery and it’s nothing like pandora. The jewellery looks dull and cheap. I returned my package for a refund
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Posted 4 years ago
I bought a ring from here just over a week ago now, and have had it for under a week. In this week I followed their guidelines for keeping my ring in pristine condition, however within a few days my finger was stained green and my ring no longer silver. I do not recommend purchasing a ring from here if you want it to last.
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Posted 4 years ago
Haven't get any update about when my order will be delivery, i put order 5 days ago.
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Posted 4 years ago
I still haven't received my purchase...
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Posted 4 years ago
Dear Maraia, Apologies that your package is not yet arrived. We will conduct an investigation immediately please do give us 1-3 business days to follow this up. We apologise for any inconvenience. BCo Team
Posted 4 years ago
Brilliant Co is rated 4.4 based on 234 reviews