“I had a problem with one of the products and offered my thoughts on it and was agreeably surprised at a positive outcome. I should also add that the item was delivered very quickly. The packaging team also had a sense of humour in adding a FRAGILE Handle with care for a silver cleaning cloth!”
Thank you for your kind words and we do apologise for the hiccup on our side. We will do our best to avoid such errors in future.
We look forward to serving you again in the future!
“Fast delivery and jewellery looks very pretty, but the rings I ordered are to small and have emailed brilliant.co but no one has contacted me to let me know details of changing sizes, even though it said 24 hour response.”
“I was happy with the necklaces and how quick they arrived. I was disappointed that the 4 necklaces I bought were in 1 tin and not in individual pouches as they are gifts and now will have to source boxes to place them in.”
“Received order . Bracelets are very small fitting.”
We are sorry that you have not yet received your order, this is not usually the case. we strive to provide fast shipment, however this time it is a letdown.
Please leave this to me follow this up with AustPost, and get some answers. We will be in touch tomorrow to give you an update. Please be patient with us we will find an amicable solution.