Brilliant Co Reviews

Name: Brilliant Co
Rating: 4.42

4.4 Rating 234 Reviews

85 %

of reviewers recommend Brilliant Co

4.4

Based on 234 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone

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Brilliant Co 1 star review on 15th March 2024

Sandra

Brilliant Co 5 star review on 24th July 2021

Marnie

Brilliant Co 5 star review on 16th July 2021

Maxine From Coomera, Gold Coast

Brilliant Co 5 star review on 30th April 2021

Anonymous

Brilliant Co 4 star review on 25th May 2020

Natasha Dohne

Brilliant Co 5 star review on 23rd August 2019

Lakshmi Dominguez

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a heart shaped savrowski necklace on the click frenzy sale on 7/11/20. 3 weeks later one of the crystals has fallen out. Ruined the whole look. When they say 85% off, I don't think that they are worth that amount in the first place. Too good to be true!!!”

Helpful Report

Posted 3 years ago

“Quality was crap not worth the price”

Helpful Report

Posted 3 years ago

Hello Kyra, Thank you for reaching us. Thank you also for your honest feedback. We are sorry to hear that the items purchased were not up to your expectations. Our team has sent you an email to assist you further on this. Have a nice day. Regards, BCo Support

Posted 3 years ago

“Thought I was getting a bargain but not so. One pair of earring was just a thin cheap plastic. Not worth half the sale price. The other pair were small when I expected long dangle earrings. As well I nearly gave up trying to open clasp. Only after much effort did I prise it open.”

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Posted 3 years ago

Hello Wendi, Thank you for reaching us. Thank you also for your honest feedback. We are sorry to hear that the items purchased were not up to your expectations. Our team has sent you an email to assist you further on this. Have a nice day. Regards, BCo Support

Posted 3 years ago

“While I was super impressed with delivery I’m not so sure on the quality. While the earring I got with my order were an extra freebie, the workmanship is atrocious.”

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Posted 3 years ago

“I was under the impression that the products were actually Swarovsky due to the advertising used. Beware these are copies only and not authentic branded items!. The quality does not come close to the real thing.”

Helpful Report

Posted 4 years ago

Hi Pauline, Thank you for reaching us, we appreciate your time for placing an order with us. We are sorry to hear that the item which you purchased does not meet your expectation. We appreciate that you brought this to our attention and we will do our best to help you with this. We have clear stated that they are embellished with Swarovski crystals and are not made from Swarovski themselves. However, our products are covered by 100 days satisfaction guarantee, so by any chance you do not like the items purchased you may return them back to us. Do let us know. Thank you and have a nice day!

Posted 4 years ago

“Nice, but I didn’t receive my free earrings.”

Helpful Report

Posted 4 years ago

Dear McKenzie, Thank you for your recent purchase with us. We are more than happy to hear that you love your items purchased. Unfortunately to know that you did not received the free earrings is so unexpected so we understand your frustration and we will do our best to assist you with this. On behalf of Brilliant Co, I apologise for you to have to experience this issue. As the best resolution to this, we have shipped out your free earrings today and will send you an email of the tracking details. Once again, we appreciate your time and effort in sharing your experience with us. We would appreciate if you could leave us a positive review and share your experience with us when received the item. BCo Team

Posted 4 years ago

Brilliant Co is rated 4.4 based on 234 reviews