Login
Start Free Trial Are you a business? Click Here

British Airways Reviews

1.7 Rating 305 Reviews
16 %
of reviewers recommend British Airways
Company Reviews Questions Metrics
1.7
Based on 305 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
On-time Delivery
Greater than 7%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
1.4 out of 5
Avg Email Response Time
29 minutes
Returns & Refunds
Refunds Process
Difficult
Read British Airways Reviews
Visit Website

Phone:

ph:+44-844-4930750

Write Your review

British Airways 1 star review on 31st May 2024
P FY
British Airways 1 star review on 31st May 2024
P FY
British Airways 1 star review on 9th May 2024
Laurie Carder
British Airways 1 star review on 7th October 2023
Stuart Cooke
British Airways 1 star review on 21st December 2022
Anonymous
British Airways 1 star review on 18th November 2022
T. Santoso
British Airways 1 star review on 18th November 2022
T. Santoso
22
Anonymous
Anonymous  // 01/01/2019
Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Steven Lockhart
Unverified Reviewer
“terrible customer service at Edinburgh when 1453 to LHR delayed. No one informed of reason or likely flight time. Very poor”
Helpful Report
Posted 11 years ago
Jav
Unverified Reviewer
“...why is customer service so difficult! !!!!!!”
Helpful Report
Posted 11 years ago
Laura Simmonds
Unverified Reviewer
“I shall be complaining & it's put me off ever flying with you again-learn some customer service”
Helpful Report
Posted 11 years ago
Simon Greenhalgh
Unverified Reviewer
“very poor customer service when you tell customers 20 mins before departure the pilot is an hour late”
Helpful Report
Posted 11 years ago
Fraser™
Unverified Reviewer
“ok well I shall give another 4 weeks or I will raise it further as this is poor customer service I must say”
Helpful Report
Posted 11 years ago
Mahad Guled
Unverified Reviewer
“Worst customer service. In the process of buying a tweet. To detail my experience with you guys.”
Helpful Report
Posted 11 years ago
Mahad Guled
Unverified Reviewer
“Airline with the worst customer service!!!!!”
Helpful Report
Posted 11 years ago
Stephen Gilbert
Unverified Reviewer
“terrible service. Two hour delay one lost bag one damaged. Lost one turns up £1000 of damage, customer services no answer”
Helpful Report
Posted 11 years ago
Russ Shaw
Unverified Reviewer
“Still stuck at T5. British Airways = no clue about customer service and customer loyalty. British Airways”
Helpful Report
Posted 11 years ago
Abbie H (Abroni)
Unverified Reviewer
“Struggling to get through to customer service. Been on hold for 8 minutes and counting. Online form not working. Help!”
Helpful Report
Posted 11 years ago
British Airways is rated 1.7 based on 305 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request