British Airways Reviews

Name: British Airways
Rating: 1.71

1.7 Rating 305 Reviews

16 %

of reviewers recommend British Airways

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1.7

Based on 305 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 7%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Avg Email Response Time	29 minutes
Returns & Refunds
Refunds Process	Difficult

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ph:+44-844-4930750

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British Airways 1 star review on 31st May 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They have a terrible website and app. Their customer service is atrocious. I paid for a seat, they offered me an upgrade that I took so they canceled my seat. Then told me days later I wasn't actually eligible for an upgrade, and they won't refund my first seat or give me the same seat I purchased so I paid more for a worse seat and they will literally do nothing to help.”

Helpful Report

Posted 1 year ago

“If I could review with ZERO stars I would. The WORST experience, RUDEST, WORST customer service we have ever encountered. We have flown all over the United States & the world with all other airlines without so much as a single lost bag. We flew one time - the ONE, ONLY & LAST time with British Airways & they lost FIVE of our SIX bags. We received literally 20 different explanations from 20 different people. We found four of the bags ourselves and only located the 5th because I hounded the missing baggage line 10 times a day for six straight days. These people LIE. They do not care AT ALL about customer service and will say or do anything just to get you out of their face. Not only missing baggage, but we were told our connecting flight from Heathrow to Copenhagen was cancelled but it WAS NOT. We were rebooked on another flight - not direct - at 6pm the next day, although there was a direct flight available. The flight we were rebooked on arrived into the intermediate location so late that the connection made it IMPOSSIBLE to collect our bags & check back in to make the flight to our ultimate destination. British Airways refused to check our bags all the way through to our final destination although we were assured they could have done so when we arrived at the intermediate location. So I paid - I PAID - for a ticket for my husband to fly the following day & stay overnight & come the next day, now a three day delay to our final destination so that our four bags would not be lost again. ABSOLUTELY TERRIBLE. NEVER AGAIN.”

Helpful Report

Posted 1 year ago

“on 2 August I was supposed to fly First Class from London to Hong Kong with BA and after waiting for 3.5 hours, we were told at midnight that our aircraft had been hit by lighting and was irreparable and NO new aircraft would be found. All passengers were told to go home and wait for re-routing information. We were booked two days later on a flight via the Middle East - with an 8-hour stop-over!! Needless to say we did NOT accept this flight. We tried to make contact with BA via their website but all our original flight reservation numbers had been deleted from their system so we are not able to claim any compensation. This is theft in broad daylight! Most disgusting trick ever seen by the worlds worst airline.”

Helpful Report

Posted 1 year ago

“Case Number 02338330 When dropping off my luggage at the luggage drop off at Toulouse airport, I had my travel pram confiscated from me and I was forced to take my sleeping 2 year old in my arms while traveling alone with him at 5.30am. I was told by the staff outsourced by British Airways to check in passengers (therefore an extension of your company) that only yoyo prams were accepted on board. I corrected her that it was "yoyo type" prams but she contested and told me that only yoyo prams would be allowed and if I insisted to keep my sleeping 2-year-old in his pram I would not be permitted to board the flight to London. This happened to 2 other families (that I know of) and we were forced to go to the oversized baggage area of the airport. To clarify my pram is the Silver Cross Jet stroller pushchair which I specifically purchased as it is conform to the British Airways specifications. I was then required to carry my toddler for 30 mins through security, and then again for another 40 mins while waiting to board the plane (I was "allowed" early boarding only to be moved from my seat to stand on the other side of the staff with no more options to sit down). At Heathrow, I was then required to carry my toddler again for approx. 40 mins to go through passport check and luggage claim (as mentioned previously, I was traveling alone with my child with no other support). All this, despite purchasing a very expensive pram to fit to your requirements and coming to the airport prepared with this pram. I'm sure you agree this is unacceptable and it is illegal to force passengers to purchase a specific brand of products in order to be able to keep their child in their travel pram. It is also illegal to discriminate against passengers because they have "dared" to travel with children. In addition to this, once on the plane, I installed my Kids Fly Safe Cares Child Airplane Safety Harness for my son. The cabin crew then proceeded to tell me this was not allowed. I had to go on the website to show them that this was incorrect and I was in fact within my rights. Then, for landing, your crew had the gall to tell me to put the harness on my son and that it was "mandatory" to which I asked, if it was mandatory why did I bring the harness myself. It is also important to note that my son was not given a life jacket when boarding the plane which is against regulation. Basically, I was treated like a criminal during my entire journey and my crime was having a toddler. British Airways is by far the most discriminatory airline for parents traveling with children and this needs to change immediately, especially considering that I paid the same price as an adult for my 2-year-old to be on that flight and he was treated like an inconvenience. My advice; don't treat a mom traveling alone at 5am with a sleeping toddler like rubbish, and don't confiscate her travel pram that is within regulation forcing her to have the worst travel experience possible.”

Helpful Report

Posted 1 year ago

“Well, the return flight was cancelled without any explanation! Next we were booked on a flight to a different airport the following day, over 24hrs later! We simply searched for flights and found that a flight was scheduled on the day we were to fly to the airport they were send us to, but only an hour later! We therefore changed the flights arrived into the other airport, paid additional monies to National Express ( very good service - BA could learn!) for transfer, arriving there at 8pm - total disruption 3.5hrs! Claim submitted and told that disruption was not long enough, however they'd be happy to pay back the Nation Express Charges!!! Am I missing something, too right they should and more in my mind as they utterly forget that if we were not inquisitive, it would be a lot more! The moral, is accept an extra 24hrs next time, and submit for a larger cost/disruption fees which could result in £1000's! Sorry, BA you have eternally lost me as a customer due to your awful service and ignorance approach to customers! I truly hope you end up having to fold or go bankrupt as for me you shouldn't get any stars!”

Helpful Report

Posted 1 year ago

“I am filing a formal complaint against British Airways and Mytriptoindia.com for refusing to issue a refund for a flight booked for my mother, diagnosed with terminal breast cancer. Despite providing all necessary medical documentation, we are caught in a loop between the airline and the travel agency, each directing us to the other. My mother, Neelam Sharma, has terminal breast cancer and has undergone a mastectomy with 20-30 chemotherapy sessions scheduled. We booked a flight with British Airways through Mytriptoindia.com and requested a refund due to her condition. British Airways directed us to submit documentation through the travel agency. When contacted, British Airways stated they had not received any documentation, contradicting the travel agency's claims. The travel agency claimed to have submitted a waiver request, allegedly rejected by British Airways. Despite multiple follow-ups, the agency has not provided confirmation. This situation has placed a significant emotional, mental, and financial burden on our family. It's been 2-3 weeks with no resolution. Case Reference: 01971992 was closed without resolving the issue.”

Helpful Report

Posted 1 year ago

“I needed to fly back home one day earlier due to a family emergency. I was informed by the agent whom I talked to that I would be charged $460.00 for changing my date of return, but I would be reimbursed by BA when I could provide proof of that, which I did by filing the claim right after I got back. That was three weeks ago and still no response from them. I was very disappointed so I sent my claim to their office in NY, via mail. Still no response. I would never travel with BA in the future, ever!”

Helpful Report

Posted 1 year ago

“Absolutely disgusting service from the worst airline in the world. We have had our flights booked with BA for 9 months (London Gatwick to Faro) and last night we received an e-mail informing us that the return flights were cancelled. No reason given, just "hard luck, your flights are cancelled". We tried to amend our booking online, but you can't amend 1 leg of a return trip, so it tells you to contact them - which you can't because all the phone lines don't connect to a human. The online chatbot directs you to the website, which directs you to call them, which you can't do, so you go round an round in an endless loop. In the end it was easier to cancel the entire booking and book with EasyJet. British Airways don't care about their customers, they care about getting your money, then they couldn't care less about you. When they finally go out of business I'll dance on their corporate grave.”

Helpful Report

Posted 1 year ago

“Had to cancel my flight months in advance due to a change of schedule. I was flying with American Airlines and British Airways. Selected seats and when I attempted to get a refund on the selected seats, AA refunded me with no issue when BA totally refused despite both companies having similar policies. Avoid these thieves, fly with anyone else. Customer service is a joke too, taking over 2 weeks to respond to my email and giving me no further justification than what I was told on the phone.”

Helpful Report

Posted 1 year ago

“Absolutely disgusting treatment. I was not able to Check in Online when I logged in exactly 24 hours before. I called BA to ask for assistance but they said they couldn’t check in for me for ‘security reasons’ over the phone and that I had to do it at the airport. I am NOW at the airport and my flight is OVERBOOKED. Not only did the airline LIE on the phone but so did the website when I tried to check in saying ‘technical error’. There was no technical error to begin with, they overbook flights, don’t even warn and leave you stranded. We are not animals, stop treating us as such. You survive off our money and then treat us like pigs. Overbooking should be ILLEGAL. And I won’t be surprised if it’s banned in the next few years”

Helpful Report

Posted 1 year ago

“Just flew from Milan to London and they apparently lost everyone's luggage from all their flights of the day, including mine.It seems that happens very often with BA.Horrible customer service and more than 300 pounds of perishable materials that will probably end up in the bin because of their incompetence. AVOID AT ALL COSTS!!”

Helpful Report

Posted 1 year ago

“Cancelled flight qj7rqa Only found out at T5 no emails or app 6 hour delay Downgraded from business to economy Paid for window seat and next to my wife didn't get it. Had to rely on BA staff to let us in VIP as tickets downgraded No food or drink on flight fo 3.5 hours just as we were landing "All BA staff" are saying this is normal and to bring food brink and plastic cups on board for return journey as they no there won't be any? 3 weeks before flight how bad can it get”

Helpful Report

Posted 1 year ago

“The fight was delayed in the very last minutes. The wheelchair service was very bad. The assistant did not instruct my mother to get the luggages before she exited the airport. When we realized that she did not have luggages with her, it was too late as the security gate was already closed. Many items in the luggages must have been damaged and so far we still have not yet received the luggages. But that was not all. I cancelled my checked-in bag booking just to be able to add one extra bag. They confirmed me that the payment was successful but the first booking still remained. They have not refunded me so far.”

Helpful Report

Posted 1 year ago

“Honestly. This is the worst airline. Why do you have to pack people like sardines..... just to make a profit. I will continue to use jet2. The space is double of BA. Worst airline. No wonder no one wants to travel with this company”

Helpful Report

Posted 1 year ago

“AWFUL—$6000 for 2 tickets on BA — London to Miami. Heathrow is horrible, overbooked and woefully unable to handle the load factors. Business class on their A380 is a zoo, families with infants are running an in flight nursery. Have to jump, yes jump over other passenger’s legs to get to the aisles. Disgraceful, greedy assholes in line with the rest of airline management today. Beware!!!”

Helpful Report

Posted 1 year ago

“I took a return flight to Joburg. The flight out was late, and I missed by connection. Lost 24 hours in Joburg. The return flight delayed for 11 hours, a few hours before departure. Appalling communications to customers, and "fobbed off" at every opportunity. The company is too busy fulfilling ridiculous DEI quotas, hence the service delivery is so awful.”

Helpful Report

Posted 1 year ago

“I made a notice to myself sometime ago not to use British airways if possible. But after another experience with such a horrible company it’s changed to: Avoid at all cost! I can go into details regarding lack of professionalism, delays, attitudes, lack of planning, safety measures, low class hotel deals when they send u to hotel to spend nights in missing connection towns because of their very poor planning, so you loose vacation days/weeks, wait in lines for hours and hours, get bad responses, stupid restrictions, small room for legs, bags, kids, …etc, and then you go to an assigned contracted hotel with bedbugs and no connecting rooms or suite or big rooms for families so u split your family and share rides with strangers and ride with young kids with no safety measures or car seats and then u come back next day or two when pilots agreed to fly after so many cancellation one of them was because the pilot was tired waiting filling O2 tank!! And when it was done he was times out and decided not fly and left the gate angry leaving 300+ people waiting in line for 8 hours! But I’m not gonna go in details. You also don’t have to challenge or risk it. Avoid it. This is your heaven message and sign from above don’t use British Airways!”

Helpful Report

Posted 1 year ago

“My 4 YEAR OLD daughter has severe food allergies to EGGS. I told the crew and they served everyone eggs anyways for breakfast and didn’t make an announcement and my daughter started wheezing and having an allergic reaction because of the enclosed environment and egg going airborne after people ate it and coughing and talking. I had to administer Benadryl and be prepared to give her her Epipen but thankfully it was only half an hour before we landed and we were able to get out of the enclosed environment that she became fine. A 4 YEAR OLD. She could have died…. If they had served it mid flight or in the beginning of the flight we would have had to do an EMERGENCY LANDING to attempt to seek medical help to save her life… A 15 year old died in 2015 on British airways because of allergies… you would think after almost 10 years there would be some policy changes but no…. They don’t care about people. They don’t care about children. How hard is it to just say, “we are not serving egg today, here is an alternative.” It’s not hard at all. They chose to risk her life….”

Helpful Report

Posted 1 year ago

“on May 10th I flew British Airways into Istanbul on Business Class with 2 bags. Both bags arrived at baggage claim with 1st bag. 12" cut straight through my brand new TravelPro Elite Hard Shell, and 2nd bag. Tumi had 5" cut straight thru hard shell. Filed a claim at airport. Have never heard from anyone. No way to contact a live person. Online claim filing is like being on a loop, it never finishes or resolves. Never again.”

Helpful Report

Posted 1 year ago

“Technical difficulties with the plane have left us sitting onboard at the OR Tambo airport (flight BA056) for over 4 hours now (it is 22.48 as I type this review, we were supposed to take off at 19.20). Besides for the frustration and discomfort, we have also only been offered half a glass of water the entire time! We can smell food all the time too, we are starving, dehydrated and exhausted.”

Helpful Report

Posted 1 year ago

British Airways is rated 1.7 based on 305 reviews