British Airways Reviews

Name: British Airways
Rating: 1.73

1.7 Rating 297 Reviews

16 %

of reviewers recommend British Airways

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Metrics

1.7

Based on 297 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 7%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Avg Email Response Time	29 minutes
Returns & Refunds
Refunds Process	Difficult

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ph:+44-844-4930750

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British Airways 1 star review on 31st May 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“British Airways DO NOT answer their phone, you just hold forever. Disgusting as they are quick to take payment from you.”

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Posted 10 years ago

“For a full day, calling British Airways to change a booking simply hangs up with no answer. Nonexistent customer service.”

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Posted 11 years ago

“BA customer service . Cruel experience”

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Posted 11 years ago

“I'm genuinely concerned at the lack of customer service from British Airways TERRIBLE that consumers have to deal with this!”

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Posted 11 years ago

“Come on BA you used to be better. Rubbish engagement and customer service again. Maybe take some lessons from Cathay Pacific.”

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Posted 11 years ago

“I am disappointed with the service I got from BA so far.”

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Posted 11 years ago

“Really disgusted with lack of customer service. Website not working, over an hour on the phone.”

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Posted 11 years ago

“After 1 hour waiting British Airways customer service on phone nobody replied.”

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Posted 11 years ago

“Over a month since I sent a complaint to British Airways regarding awful customer service at LHR and no sign of reply.”

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Posted 11 years ago

“Struggling to get through to customer service. Been on hold for 8 minutes and counting. Online form not working. Help!”

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Posted 11 years ago

“Still stuck at T5. British Airways = no clue about customer service and customer loyalty. British Airways”

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Posted 11 years ago

“terrible service. Two hour delay one lost bag one damaged. Lost one turns up £1000 of damage, customer services no answer”

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Posted 11 years ago

“Airline with the worst customer service!!!!!”

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Posted 11 years ago

“Worst customer service. In the process of buying a tweet. To detail my experience with you guys.”

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Posted 11 years ago

“ok well I shall give another 4 weeks or I will raise it further as this is poor customer service I must say”

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Posted 11 years ago

“very poor customer service when you tell customers 20 mins before departure the pilot is an hour late”

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Posted 11 years ago

“I shall be complaining & it's put me off ever flying with you again-learn some customer service”

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Posted 11 years ago

“...why is customer service so difficult! !!!!!!”

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Posted 11 years ago

“terrible customer service at Edinburgh when 1453 to LHR delayed. No one informed of reason or likely flight time. Very poor”

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Posted 11 years ago

“What's happening to BA's Customer Service, sent an email 2 days ago no reply and now on hold for over 30 mins BA nothappy”

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Posted 11 years ago

British Airways is rated 1.7 based on 297 reviews