British Airways Reviews

Name: British Airways
Rating: 1.71

1.7 Rating 305 Reviews

16 %

of reviewers recommend British Airways

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1.7

Based on 305 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 7%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Avg Email Response Time	29 minutes
Returns & Refunds
Refunds Process	Difficult

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ph:+44-844-4930750

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British Airways 1 star review on 31st May 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked my flight on 8 October 2021 , for New Delhi - London - Toronto flight booking PNR - NJXRJ8 for 2 December 2021 . To my surprise , my flight segment New Delhi - London was cancelled and emailed on 12 November that is today , it’s a shame to know that seeing increase of demand in months time to destination with flights still on the route , people who booked earlier on cheaper price , there booking is cancelled without mentioning any appropriate reason . I will never book again with british airways , this is pathetic way to serve people after charging a good amount of money but still staying greedy . British airways - unethical , cheat airways”

British Airways 1 star review on 12th November 2021

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Posted 3 years ago

“A few hours before my family and I were leaving Nottingham for a Gatwick flight only to Antigua we were sent an email to say that we hadn't paid??? When the flight had initially been booked over a year ago, cancelled the first time by BA themselves and moved on to 23 October 2021, receiving email confirmations from BA...constantly being updated on change of flight times throughout the year. We all know flights are paid up front....With hours to spare, and no supervisors to take ownership of the call or us to show confirmation email trails, we were all stressed, and so not wanting to loose the separate accommodation taxis we paid for etc we relunctly paid the flight money again, advising we'd address the issue on our return....As soon as we returned home, we tried to contact BA to get the second payment refunded, again no one wanting to take responsibility to look through the audit trail. My partner and business partners use BA constantly throughout the year...we will not be using them again. Several phone calls and emails and a stressful start to holiday ..I am disgusted.”

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Posted 3 years ago

“BA has offered the worst customer service during the pandemic. The wait times when phoning are over an hour, and then the consultant will just drop the call half way through and you have to start again. I used to fly BA regularly so have had a number of flights that need rebooking etc. I won't be making any new bookings with this airline given the terrible service this past year.”

Helpful Report

Posted 3 years ago

“I booked and paid for what I thought was a business class seat on a flight to Athens. What I got was a premium economy seat. The first nine rows were business class seats, rows 10 to 16 were what should have been the premium economy cabin (but had been added to the business class section) which had less comfortable seats that didn’t fully recline, unlike the seats in rows 1 to 9 (I was in row 11). This is not a case of me being snobby, but simply a point of principle and a clear case of BA mis-selling. Had I known prior that I would be paying the same business class price but for seats that were less comfortable than other business class passengers on the same flight, I wouldn’t have booked. I complained on board along with several other passengers who also resented being scammed in that way. I also made a formal complaint to BA but was fobbed off. Apparently this is a long running scam, I don’t know how they get away with it.”

Helpful Report

Posted 3 years ago

“We complain to be a over 3 weeks ago and I've had no response whatsoever apart from an automated message. We complained about house flight from Portugal to London where we had to endure twodrunk 60-year old something men. They swore constantly and were extremely disruptive for the whole flight. Despite being obviously drunk the stewardess served them even more alcohol! They constantly removed their mask throughout the whole flight. We are written to be a asking then why these people were served more alcohol despite being drunk and why they were allowed to keep removing their masks. This will be the last time we fly with British Airways. If they cannot control passenger then I think this indicates a real safety issue”

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Posted 3 years ago

“A complete sham no customer service at all and I mean none , they just keep hanging up the phone saying call back later and this is day 3 of trying, how can they get away with this bad service,”

Helpful Report

Posted 3 years ago

“I am trying to cancel my booking with British Airways more tha24 hours before my flight. However, there is no option on BA website for this. They keep moving you between the option of applying for a voucher for future travel. The 'Chat' option on their website is a ChatBot not a human. If you call it's a long wait. I'll never ever book with BA again. The most Bogus Airline.”

Helpful Report

Posted 4 years ago

“We booked 6 business class tickets from Amstrdam to Toronto. It took 2 hours to check in in Amsterdam. On the way back because of cancellation we had to fly Economy from London via Dublin to Amsterdam. BA did not offer any compensations or acces to business lounge in Dublin. Never will we fly British Airways again!”

Helpful Report

Posted 4 years ago

“Re booked covid cancelled flights (twice) was told I had to pay an extra £2. BA took £4. Then put it back and took £102 from my credit card. It took 7 weeks to get it paid back. This wasn't about covid and cancelled flights it was about the unauthorised taking of money from my account. Several emails BA admit to several errors. I was lied to, many false promises even told money had been paid back and sort it with your card provider, which was false. I spent hours on premium rate calls to no avail and many e- mails. Although not a lot I would have paid interest on this money. And only through persistence I got my money back. When I asked for compensation I got a swift NO. Terrible arrogant service from supposedly Britain's flag carrier???”

Helpful Report

Posted 4 years ago

“They took payment out of my account and then immediately sent me an email saying they canceled my one of my outbound flights as soon as my money was in thier hands. They gave no explanation as to why they canceled. They won't refund me even though they are the ones who canceled the flight. I was thinking I could just let them keep all my money and book another outgoing flight with another airline (an extra $600 out of my pocket) and then keep my reservation with them returning home. I was not even asking for a refund or for them to change dates. They told me if I missed the outbound flight (How can a take a canceled flight?!) , they would kick me off the flights I already have booked and paid for to come back! So basically they want to keep all my money and use me "missing" thier nonexistent canceled flight as an excuse to kick me off my flight coming back so they can sell that ticket to someone else and still keep my money as well. How are they able to get away with doing this? It's clearly intentional. It's clearly fraud. I reported them to my bank and they are investigating, so my bank/credit card company are going after them to try to recover my money. The customer service reps give robotic scripted responses and will not even try to help, and they won't let you talk to a Supervisor. BA is literally the worst airline I've ever dealt with. I should have booked through Air France like I usually so. They would never treat me in this appalling way.”

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Posted 4 years ago

“5,50 hours flaying!! No coffee,no tea ,no food!! No tv for entertainment, Short seat handle, Seat not adjustable . Very bad experience I have had never ever .. Totally unhappy”

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Posted 4 years ago

“I've not even flown yet I am seriously concerned about BA as a reputable company. They used to be held in high esteem however, they wouldn't make the top 10 budget airlines today! No way of getting through to customer service. Wanted to amend a flight/car rental for a trip to Cyprus in july. The online service is always down, no way of amending a booking. A message comes up saying phone our customer service team to make changes. Phoned them 10 times, held on for hours listening to a recording of an apology for the wait. No one answered!!!!!!!, Before booking try and get in touch with them, you will change your mind, 100%. Don't say you weren't in warned!”

Helpful Report

Posted 4 years ago

“Paid extra for a flight with one connection with British Airways. British airways canceled that flight without notifying me until I called them asking why it wasn't allowing me to check in, then they notified me of the cancelation. Canceled because they didn't get enough people on the flight. Then put me on alot longer flight with multiple connections. Did not offer any reimbursement. Terrible customer service. Would not fly again.”

Helpful Report

Posted 4 years ago

“Cancelled a flight 3 months ago. Still no refund. Given me a total run around ., It's a disgrace to treat customers this way. They have reserves of £6 billion or so. Even saying they are short staffed, yet making 20,000 or so redundant. No excuses”

Helpful Report

Posted 5 years ago

“Received and automated email from BA yesterday cancelling our inbound flight from Italy which is at the end of July. No explanation what so ever. Our Outbound flight and car hire has not been cancelled although all on the same booking. So I now have 3 one way tickets to Italy. This now creates a huge problem in receiving any refund from our hotel which I have booked separately and have paid the full amount. Obviously will not receive a refund for the outbound flight if we cancel that ourselves. Will never trust or rebook with British Airways again.”

Helpful Report

Posted 5 years ago

“BA cancelled my return flight from Buenos Aires due on April 1st. It was impossible to contact them in any way or get any help whatsoever to rearrange the flight so, along with thousands of others, I was abandoned by BA to sort myself out and had to buy another ticket at a very much higher price. (BA disgracefully pumped up flight prices to exorbitant levels as their response to people being abandoned by them abroad). I applied for an e-voucher for the original return flight, which was refused as "you have started the journey". I applied for a refund which has been refused because due to EU regs they don't have to give me one!! Basically, British Airways have taken my money for service they have not provided. Surely this is fraud? It is still impossible to contact BA to speak to anyone. I certainly will not choose to use this unscrupulous deceitful company again in future.”

Helpful Report

Posted 5 years ago

“They are the most unhelpful Company I have ever dealt with. They have become even worse during the Coronavirus crisis. They are difficult and deceitful to the point of being fraudulent”

Helpful Report

Posted 5 years ago

“Due to an absolute refusal from BA to link two connecting BA flights as one had been booked with Avios (which they deny any relationship with despite owning them) our luggage missed a flight to Barbados causing us unnecessary stress and anxiety, e- mailed requesting the return flight to be sorted - no chance - all efforts met with deliberate confusion and deflection of any responsibility . many e mails and contact but to all the other complainers below I can advise that the only thing worse than being ignored by their service staff is actually communicating with them - condescending , self serving and rude. Best advice is to use another provider.”

Helpful Report

Posted 5 years ago

“’ve never had such terrible customer… I’ve never had such terrible customer services as I have received from British Airways over the last week! I have made over 15 calls been disconnected 11 times wrote the complaint email and still can’t get to speak to anyone. I really I’m not sure what to do now! I have a return flight booked from Bangkok to London with only one hour to get on the connecting flight with two children, my daughter has an operation the day we land and we cannot miss the connecting flight. I called them and asked him if we could cancel the first part of the flight they said yes no problem it will be £150 charge they asked if I could do it and they said no the systems were down and to call back I called back two hours later as discussed to then be told that the charge was £750! And I haven’t been able to speak to anyone since they said they cannot deal with this until we are back home I’m not quite sure how that helps me. Signed a truly distressed and upset customer”

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Posted 5 years ago

“I have had a flight cancelled by BA. 9 calls always put on hold every time 180 minutes of my time wasted. customer relations to busy to take calls !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! BA646 Stuart Dowding”

Helpful Report

Posted 5 years ago

British Airways is rated 1.7 based on 305 reviews