British Airways Reviews

Name: British Airways
Rating: 1.70

1.7 Rating 310 Reviews

16 %

of reviewers recommend British Airways

Company Reviews

Questions

Metrics

1.7

Based on 310 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 7%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

ph:+44-844-4930750

Write Your review

Tell us how British Airways made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

British Airways 1 star review on 31st May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bad customer service, unprofessional service. Do not care about helping people. If they make a mistake they just do not care and do not try to help but they tell you to just leave and they cannot help. British airways at San Diego airport just told my wife after a flight delay for 2 days that she should call british airway without booking her a hotel reservation. they just tell her to leave. This shows how careless they are. very unprofessional. will never recommend british airways to no one and will never fly british airways again”

Helpful Report

Posted 8 years ago

“Traveled to Sydney, Australia in September 2017, returning in November. Firstly, they misplaced one of my two suitcases, delivering it to me more than 24 hours later, damaged and broken. When I attempted to make a claim, I was informed it was 'out of time' and therefore would not be considered. The flight in economy was okay, but Customer Services were deplorable. They simply do not care in the slightest. Find an alternative carrier. Do NOT travel with this uncaring, money grabbing outfit. Shame, they used to be good, but now are simply dreadful. I shall not be traveling with British Airways ever again. and look forward to the demise of the airline.”

Helpful Report

Posted 8 years ago

“British Airways did not make me happy on recent flight although I would not like to denigrate them entirely. I find it disappointing that an airline which used to have such a good reputation should now act like a budget airline even though their fares are much higher. BA used to leave newspapers for passengers to take before boarding but these are no longer available. They also used to offer complimentary tea, coffee, drinks or snacks but now you have to pay for them. These are only small perks but they make the difference between a first-class carrier and the rest.”

Helpful Report

Posted 8 years ago

“Cabin crew were kind. This is the only positive thing. British Airways are now becoming as bad as Ryanair! On board now passengers have to pay ridiculous amount of money even for a small bottle of water... When I booked my flight from Heathrow to Sofia, I was told I get a free checked in bag for my baby girl. A day before my flight I decided to double check this and called their customer service line and the guy on the phone told me I need to pay for checked in bag if I want one. I told him that there should be one included for my baby daughter but he said this is not true. I asked him to double check this and he said he already did so I had to pay for a checked bag (£30 each way) since I already had my suitcase packed. Next day, as I went to the check in at Heathrow, I was asked how many bags do I want to check in. I asked how many bags am I allowed to check in and the lady said I can check in two bags- one for my baby and the one that I’ve paid for the previous day. The thing is that I only had one suitcase since the guy on the phone told me I can only check one bag (if I pay for it first). After I arrived in Sofia, I rang British airways and explained everything, so they agreed they should refund the money they’ve charged me for the additional bag. They said they’ll refund the £30 for the London-Sofia flight the same day and the other £30 fee for the Sofia-London route in about a week time. A month later I checked my online banking and saw they’ve only refunded £30 for the outbound journey. I rang them and they’ve said they are sorry and they’ll refund the remaining £30 within the next 3 days. When I pointed that it should be fare and reasonable that I get a 20% discount voucher from my next flight price, they said this is something British Airways do not offer. Nowadays I think there isn’t too much difference between British airways and a low cost third world country airline. Pity really...”

Helpful Report

Posted 8 years ago

“Easy to book online. Nearly everything was detailed and made it simple to use.”

Helpful Report

Posted 8 years ago

“Their site was easy and understandable. Did not need to query 'what do they mean' at any point. Constant updates. Clear graphics, hence holiday booked.”

Helpful Report

Posted 8 years ago

“Able to book all aspects of NY trip + great app.”

Helpful Report

Posted 8 years ago

“fast and efficient service, website easy to follow”

Helpful Report

Posted 8 years ago

“very good phone app, easy to use and understand quick email response perfect costumer service flights never late”

Helpful Report

Posted 8 years ago

“This airline is atrocious in more ways than one, however their customer service really is all-out abysmal. Their call centre service is outsourced (possibly to India), and the connection has been bad on every occasion that I have called. I spoke to two customer service agents yesterday and both were (despite their best efforts) totally unprepared to deal with my call and communicate with me effectively and professionally. I had a question concerning ID requirements on a domestic flight for myself and my non-British co-traveller. Initially the first agent falteringly read the API page on the website to me, then told me no non-UK form of ID was acceptable on domestic flights (once I had reminded him that London-Belfast is a domestic flight) and that we should contact the Embassy of the non-UK citizen travelling (he does not have a passport available this month owing to a visa renewal)... The second customer agent said (as far as I could understand, as there were major communication difficulties) that only a passport would be acceptable as ID for my co-traveller. I understand that BA has gone cheap-as-chips under IAG's management, but really, the level of contempt it must have towards its passengers to offer no reliable customer service (their existing service is truly not fit for purpose, even though there are, of course, many high-quality call centres in India), especially after the shocking IT meltdown in May, is chilling.”

Helpful Report

Posted 8 years ago

“Pleasant in flight staff, decent meal on long haul flights, willingness to resolve issues.”

Helpful Report

Posted 8 years ago

“The layout is very clear, very good website overall.”

Helpful Report

Posted 8 years ago

“Very far from perfect but so much better than the charter and low-cost airlines WHEN travelling in business class.”

Helpful Report

Posted 8 years ago

“My experience of BA customer service is absolutely terrible. I have a flight booked for next week but after at least 10 conversations with Customer Service I am still waiting for my e-ticket. I have been told of 4 occasions to expect a call to resolve the matter but no-one has called me back. I have spent hours trying to resolve the issue and it looks like I will be purchasing another ticket from a rival airline. Although I am an executive club member I will never use BA again which is sad as I always try to support British companies when I can.”

Helpful Report

Posted 8 years ago

“My wife developed a hip problem before our flight. We requested assistance at the airports. The ground staff and aircrew went out of their way to look sfter us and make the flight possible.”

Helpful Report

Posted 8 years ago

“Awful service”

Helpful Report

Posted 8 years ago

“A little background....in 1997 I spent 6 horrible months in Tokyo working on a project that I hated. A couple of years later, I was sent back at short notice for a couple of weeks. I was not looking forward to it. As the land around Heathrow disappeared into the distance, I'm afraid the tears started to well up and I started to blub (but quietly....I was a 30-year-old guy after all). Anyway, the cabin crew must have noticed, because even in my tight economy class seat they were sooo kind and pleasant. A special word of thanks to Andrew Clements who was magnificent. I hope he's still there and dispensing tea and sympathy to the unhappy.”

Helpful Report

Posted 9 years ago

“Cancelled my flight, I booked a new one with them for the same night and same return destination and they won't cover the difference.”

Helpful Report

Posted 9 years ago

“I had an issue that needed to be sorted phone my agent they were closed and said to contact the airline directly, so I did that. Spoke to a Indian named Naveen who said to have done and processed something. Phoned the next day as hadn't received boarding pass they confirmed he had cancelled us off all of our flights but the manager kept contradicting herself by saying he had processed what had been said but then saying he didn't do anything on the system and I need to go back to my agent to sort it out baring in mind this is one hour before flying from Athens and I was in the UK after 4 hours of being on hold and talking to the manager I did what she asked and went to my agent, they confirmed because BA had made amendments there was nothing they could do. Called the manager back out wait 13.50pm in the afternoon she had gone home so couldn't discuss this anymore and asked to speak to someone British as I kept having to repeat myself, ended up in me spending £900 on top of my flights! All my years holiday money saved gone! Do not fly with @British_Airways!”

Helpful Report

Posted 9 years ago

“We initially had a terrible experience as BA suddenly altered the original price of changing a booking after they had actually changed the booking, leaving us with no choice but to purchase it at the increased fare as we had already completed the 1st leg of the trip. We were assured by the customer service rep that upon our return to the UK we would be refunded the disputed amount if we put in a complaint, This refund was issued immediately. We expected that getting this refund would be a painful process, but it was simple, straightforward and prompt.”

Helpful Report

Posted 9 years ago

British Airways is rated 1.7 based on 310 reviews