British Airways Reviews

Name: British Airways
Rating: 1.70

1.7 Rating 310 Reviews

16 %

of reviewers recommend British Airways

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1.7

Based on 310 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 7%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult

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British Airways 1 star review on 31st May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lounges were terrible and plates not cleared away No ice for cold drinks”

Helpful Report

Posted 9 years ago

“Bought a business class ticket, was downgraded to economy because of flight delays..on my way back was downgraded to economy again I guess an error happened by the booking agent originally on the return flight..filed a complaint and asked for a refund after the trip has been completed..customer service agent said I have to wait..been waiting for many months with no refund and everytime I contact them they say the refund team is backed up because they have many complaints..had to chase them on Twitter!!”

Helpful Report

Posted 9 years ago

“I missed my outbound flight with BA to luxembourg and decided to take a cheap easyjet flight next morning. I tried to chek in for my return flight with BA online and the website was non-responsive all day. No error messages, no notification. I showed up at luxembourg airport to take the return flight with BA to find out they had cancelled my ticket. I went to the ticket office who said they cant help me but sell me another ticket for €470, maybe I should call customer service. I tried calling customer service and it took them around 25 minutes to answer the phone who then said its their policy to cancel return flight if I dont take the outbound and the best they can do is to transfer me the sales team to sell me another ticket. I was waiting for the transfer for 20 minutes in which time trying to buy the ticket at the sales office who couldnt connect to BA server and was having technical problems. At this time they were telling me its too late to buy the ticket as there was an hour left for the flight. I tried speaking to the staff at the checkin desk to see if there is still time as it was the last flight home. the staff treated me as I did something really wrong, very rude and deffinetly not helpful. I managed to connect to the internet on my phone a quickly buy a ticket for €500, and as I press the buy button on my phone I was asking the staff if they are going to let me check in if I buy this ticket as they knew the situation I was in. I didnt want to buy it and get told that I cant take the flight. Their response with a condesending attutude was 'get in the queue and we'll see'. I bought it anyway and luckyliy I was able to check in. I obviously understand now that its the standard procedure to cancel return flights if outbound is missed but the least they could have done is let me know by email soon as it was cancelled so I could have bought a €50 return ticket with easyjet. I was shocked to see that none of the staff cared if I was stuck at the airport for the night and all they cared for was trying to sell me an expensive ticket. Awful behaviour that you would expect from Ryanair but not BA. Obviously there is not much difference between them morally.”

Helpful Report

Posted 9 years ago

“The customer service at British airways is appalling, the check in staff lost our passport and it's being 1 month now and they have still not compensated us for canceling our flight and all the inconviniences they have caused me and my family”

Helpful Report

Posted 9 years ago

“Flight was good, however as with all planes the legroom is poor if over 6 foot. My case was smashed and cracked flying from Gatwick to Venice, however as soon as home BA replaced it with no quibble and very quickly. I would definitely fly BA again”

Helpful Report

Posted 9 years ago

“My luggage did not arrive with me on the outbound and return flights to the US. Customer service very poor - only responded when I used social media and then would not escalate my complaint. Will not use again”

Helpful Report

Posted 10 years ago

“British Airways DO NOT answer their phone, you just hold forever. Disgusting as they are quick to take payment from you.”

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Posted 11 years ago

“customer service was too notch!! Thanks for your help...”

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Posted 12 years ago

“Thank you British Airways for the very pleasant email I received this morning! :) top notch customer service!”

Helpful Report

Posted 12 years ago

“good customer service today resolving short connection time with baby to an early flight for us, much appreciated”

Helpful Report

Posted 12 years ago

“would like to thank Andrew Clements from British Airways who went out of his way to help me get to T4 from T5! Great Customer service :)”

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Posted 12 years ago

“thank you & thanks for the prompt response, great customer service. I will give them a call”

Helpful Report

Posted 12 years ago

“BA customer service . Cruel experience”

Helpful Report

Posted 12 years ago

“Always get excellent customer service from BA.”

Helpful Report

Posted 12 years ago

“For a full day, calling British Airways to change a booking simply hangs up with no answer. Nonexistent customer service.”

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Posted 12 years ago

“Come on BA you used to be better. Rubbish engagement and customer service again. Maybe take some lessons from Cathay Pacific.”

Helpful Report

Posted 12 years ago

“I'm genuinely concerned at the lack of customer service from British Airways TERRIBLE that consumers have to deal with this!”

Helpful Report

Posted 12 years ago

“Good customer service British Airways at Glasgow today. Delayed flight to LHR means a missed connection but alternatives now all sorted!”

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Posted 12 years ago

“I am disappointed with the service I got from BA so far.”

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Posted 12 years ago

“it's very nice to be welcomed on board by first name, it sounds personal. Great customer service as BA standard”

Helpful Report

Posted 12 years ago

British Airways is rated 1.7 based on 310 reviews