British Airways Reviews

Name: British Airways
Rating: 1.71

1.7 Rating 305 Reviews

16 %

of reviewers recommend British Airways

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1.7

Based on 305 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 7%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult

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British Airways 1 star review on 31st May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My luggage did not arrive with me on the outbound and return flights to the US. Customer service very poor - only responded when I used social media and then would not escalate my complaint. Will not use again”

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Posted 10 years ago

“British Airways DO NOT answer their phone, you just hold forever. Disgusting as they are quick to take payment from you.”

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Posted 11 years ago

“customer service was too notch!! Thanks for your help...”

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Posted 12 years ago

“Thank you British Airways for the very pleasant email I received this morning! :) top notch customer service!”

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Posted 12 years ago

“good customer service today resolving short connection time with baby to an early flight for us, much appreciated”

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Posted 12 years ago

“would like to thank Andrew Clements from British Airways who went out of his way to help me get to T4 from T5! Great Customer service :)”

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Posted 12 years ago

“thank you & thanks for the prompt response, great customer service. I will give them a call”

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Posted 12 years ago

“BA customer service . Cruel experience”

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Posted 12 years ago

“Always get excellent customer service from BA.”

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Posted 12 years ago

“For a full day, calling British Airways to change a booking simply hangs up with no answer. Nonexistent customer service.”

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Posted 12 years ago

“Come on BA you used to be better. Rubbish engagement and customer service again. Maybe take some lessons from Cathay Pacific.”

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Posted 12 years ago

“I'm genuinely concerned at the lack of customer service from British Airways TERRIBLE that consumers have to deal with this!”

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Posted 12 years ago

“Good customer service British Airways at Glasgow today. Delayed flight to LHR means a missed connection but alternatives now all sorted!”

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Posted 12 years ago

“I am disappointed with the service I got from BA so far.”

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Posted 12 years ago

“it's very nice to be welcomed on board by first name, it sounds personal. Great customer service as BA standard”

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Posted 12 years ago

“So, for stupid reasons, I am in Florida for an extra day. However, I just received some amazing customer service from British Airways.”

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Posted 12 years ago

“Really disgusted with lack of customer service. Website not working, over an hour on the phone.”

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Posted 12 years ago

“Had to call British Airways First class customer service”

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Posted 12 years ago

“Over a month since I sent a complaint to British Airways regarding awful customer service at LHR and no sign of reply.”

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Posted 12 years ago

“After 1 hour waiting British Airways customer service on phone nobody replied.”

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Posted 12 years ago

British Airways is rated 1.7 based on 305 reviews