British Airways Reviews

"on May 10th I flew British Airways into Istanbul on Business Class with 2 bags. Both bags arrived at baggage claim with 1st bag. 12\" cut straight through my brand new TravelPro Elite Hard Shell, and 2nd bag. Tumi had 5\" cut straight thru hard shell. Filed a claim at airport. Have never heard from anyone. No way to contact a live person. Online claim filing is like being on a loop, it never finishes or resolves. Never again."

"on May 10th I flew British Airways into Istanbul on Business Class with 2 bags. Both bags arrived at baggage claim with 1st bag. 12\" cut straight through my brand new TravelPro Elite Hard Shell, and 2nd bag. Tumi had 5\" cut straight thru hard shell. Filed a claim at airport. Have never heard from anyone. No way to contact a live person. Online claim filing is like being on a loop, it never finishes or resolves. Never again."

"After receiving an email stating I would receive full credit compensation for upcoming trip due to sending my letter from my physician after breaking my leg and unable to travel, I was told today ( 2 months later) I would not be receiving the credits."

"Would give zero if I could. We upgraded to World Traveller Plus for a flight from Cape Town to London. One of the seats wouldn't recline. It was broken. They offered us no alternative during the flight. After, British Airways would offer no compensation claiming that a reclining seat was a bonus not a feature. Absolutely dreadful."

"British Airways\u2019 \u201cbusiness class\u201d to Madrid is a fraud. Scamming people to think it\u2019s business when it\u2019s nothing but the front rows. No extra legroom, and the seat hardly reclines. Scam."

"Experience in buying flight ticket direct from British Airways.\r\nIf the flight is cancelled by BA, do not replace to voucher. Instead, Ask for a refund, to buy a new ticket. Voucher,especially future vouchers, are very difficult to use for booking new flights. If you are able to book a new flight, you will not be given an e-ticket until 24 hour before departure, but e-ticket will be offered at a price 3 times the online price! Be careful with traps like that.\r\n\r\nFinally, I asked for a refund and BA promised to return my money, but until now (more than 2 months) the refund has not been credited to my credit card!"

"Experience in buying flight ticket direct from British Airways.\r\nIf the flight is cancelled by BA, do not replace to voucher. Instead, Ask for a refund, to buy a new ticket. Voucher,especially future vouchers, are very difficult to use for booking new flights. If you are able to book a new flight, you will not be given an e-ticket until 24 hour before departure, but e-ticket will be offered at a price 3 times the online price! Be careful with traps like that.\r\n\r\nFinally, I asked for a refund and BA promised to return my money, but until now (more than 2 months) the refund has not been credited to my credit card!"