Broken Bow Adventures Reviews - Read 189 Genuine Customer Reviews

About Broken Bow Adventures:

Rent 1-8 Bedrooms Up-scale Luxury State-of-the-art Pet-friendly Wheelchair-accessible Cabins with Creek View or Private Lakes in Broken Bow, Oklahoma from multi-level covered decks near Broken Bow Lake, Beavers Bend State Park, Mountain Fork & Glover Rivers in Ouachita National Forest at South-East Oklahoma in McCurtain County.

It's a perfect place to visit with friends & families anytime of the year for Luxury Log house stay, and for many popular outdoor activities, like canoeing, boating, hiking, bird watching, golfing, scuba diving, hunting, biking, camping, horse & ATV riding, jet skiing, kayaking and fishing.

The cabins are surrounded by green tall pine trees on a private hilltop just beside our private Lakes at the cabin site. FREE fishing in Private Lakes is bonus to all our guests.

ATTRACTIONS: Onsite Free Fishing, Accommodation of 2 - 30 People from a Couple to Large Family or Corporate Team Gatherings of any size, Ideal for celebrating any occasion any time of the year - Anniversary, Honeymoon, Birthday & Multi-Family Reunion & Weddings. Deluxe signature Hot tub, Pool Table, Fully Stocked Kitchens, Outside Firepit, BBQ Grills, Wet Bars, Fireplaces on the Covered deck, & all Luxury Amenities Inside & Outside.

Visit Website

Phone:

5803805547

Email:

manager@brokenbowadventures.com

Location:

122 Ridgeline Trail

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Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bathrooms were EXTREMELY dirty. Mold in every bathroom. (took photos) Two beds had dirt or something all in the beds. The water in the hot tub smelt like toilet water that hasn’t been cleaned in months. Do NOT recommend staying at this house to anyone.

My 7 year old got sick the day after we left and she says she accidentally swallowed some of the hot tub water and by the way the water looked and smelt I can only assume that’s what made her sick.”

Posted 1 month ago

Posted 2 months ago

“Leaving a 1 star review is solely due to the extremely poor manager of the property. From the beginning, he was combative, not helpful at all and outright rude. The house was beautiful and perfect for our trip and we had a very good time but all that said, we would never stay with Broken Bow Adventures again because of the “Cabin Manager.” Secondly to his rude nature, the hot tube was broken in which he spent our entire trip blaming it on us saying we didn’t turn it on right when he’s talking to people that have owned a hot tube for years. Once again, the house was clean, beautiful, perfect location, etc but not worth it. Find somewhere else where the property manager is polite and at least acts like he cares about your business and your happiness during your stay.”

Posted 2 months ago

“We stayed at Hilltop Lovers Den 8-11 Januart 2021. The TV in the living room need to be replaced and lowered on the wall. The picture was very grainy. The fireplaces turning off every 60 minutes unless you restart the timer is annoying. The room downstairs were freezing, no thermostat downstairs.”

Posted 3 months ago

“Great place...would love to come back. Plenty of room for the entire family. We enjoyed our stay!”

(Hilltop Green Manor) - Posted 4 months ago

“Good Afternoon,
I want to first say thank you for allowing me to rent your property on 10/16-10/18It's beautiful inside and out, very clean and spacious. But we ran into problems upon arrival .While unpacking and trying to get my husband situated, we had the most difficult time using the ramp, he got frustrated and we all had to carry him in, instead of being able to use the ramp. The ramp was very uncomfortable for him ,and it only led to the bottom level There wasn't a way for him to get onto the main level where the kitchen and living room is. His question is, have you actually sat in a wheelchair and used the ramp, or did you just place it there? We also all packed up our fishing gear, and thought that we would head out to the location listed in the pictures, until noticing that it wasn't there. It was supposed to be behind the house, I believe. I look forward to hearing from you, and will definitely be back to Broken Bow with friends and family. NOT WHEELCHAIR FRIENDLY AT ALL 😢”

Posted 4 months ago

“Good Morning 🌞,
I want to first say thank you for allowing me to rent your property on 10/16-10/18It's beautiful inside and out, very clean and spacious. But we ran into problems upon arrival .While unpacking and trying to get my husband situated, we had the most difficult time using the ramp, he got frustrated and we all had to carry him in, instead of being able to use the ramp. The ramp was very uncomfortable for him ,and it only led to the bottom level There wasn't a way for him to get onto the main level where the kitchen and living room is. His question is, have you actually sat in a wheelchair and used the ramp, or did you just place it there? We also all packed up our fishing gear, and thought that we would head out to the location listed in the pictures, until noticing that it wasn't there. It was supposed to be behind the house, I believe. I look forward to hearing from you, and will definitely be back to Broken Bow with friends and family. After that I received a invoice stating that a Toilet Paper Roll was broken, They Never acknowledged my email, Referencing The wheel chair ramp that my Husband couldn't use.... So Beware”

Posted 4 months ago

“Had a wonderful time at this cabin! Cabin was nice, clean upon arrival & was equipped with everything we needed for our stay. Would definitely recommend.”

Posted 5 months ago

“I was on a girl’s trip and we stayed at the Hilltop Honey Cove. It is a beautiful cabin. We did have a couple of problems though. The heat didn’t work so we tried to keeping the fireplace going at all times. When we spoke with someone about it, we were told they had been having complaints about the heat and air conditioning.
The sink in the upstairs bathroom was stopped up. When the clog finally cleared, the water began raining through into the kitchen. We called to report it. A while later, someone came to check it. She never even went upstairs to check it. We were asked if we wanted a plumber to come out to fix it. I told her no because the last thing I wanted to do on my vacation was to listen to a plumber banging around. I told her we just wouldn’t use that bathroom again. After we checked out, my credit card was charged $300 to replace a broken sink which I am disputing at this time.
Also, don’t expect to be able to speak to someone. After leaving several messages, my phone calls were returned by a person who basically refused to let me talk. He interrupted me every time I tried to tell him what was wrong. Extremely rude and unprofessional.
We did not break a sink by brushing our teeth. I won’t be using this company again and would warn anyone planning to stay in one of their cabins to take pictures of everything upon arrival and at the time of checking out. Hopefully you won’t be charged for things that needed to be fixed before you arrived.”

Posted 5 months ago

“I was on a girl’s trip. We stayed at the Hilltop Honeycove. It is beautiful. We had just a couple of issues. It is not wheelchair accessible. There is a ramp that leads to the bottom floor - 1 bedroom, pool table, bunk beds. The main floor - 2 bedrooms, 1 bathroom, kitchen & living area is upstairs. A person in a wheelchair has no way to get upstairs to the main floor. We finally carried her upstairs in our arms which wasn’t easy to do due to the narrow staircase.
The upstairs bathroom sink was stopped up. When it finally started letting water out, it sounded like it was raining in the kitchen. They came out to check on it that morning & asked if we wanted it fixed right then. Listening to a plumber banging around on my vacation was the last thing I wanted to do so we just didn’t use the upstairs bathroom again.
A few days after we left, $325 was charged to my credit card. They claim we broke the sink which caused the leak.
The main floor never got warm. We kept the fireplace on constantly. We were told they had been having trouble with the heat & air.
I would take pictures of everything when I arrive and when I leave to prevent being blamed for something you didn’t do.”

Posted 5 months ago

“Great place, very spacious!”

Posted 7 months ago

“The property management company they use is extremely rude. I booked on Expedia and the amount Expedia had as my total was different than the email i got from Broken Bow Adventures. When I called to ask what the difference in price was (over $200) the guy told me that he didn't know and that he didn't care what Expedia charged I needed to pay him the increased price. Yet, still couldn't tell me why the difference and was SO extremely rude. I just hung up on him to call Expedia back, which I had talked to originally and they tried to get in touch with them and couldn't. It turns out that the extra charge was for a deposit, which was fine, but that was not Anywhere on the Expedia site when I made the reservation and all the guy and the property had to do is tell me what it was for. The property manager “Kevin” who is spoke about in so many bad reviews sent me over 10 rude emails within 30 min and I had already paid!! He finally stopped when I told him that if he sent me another email, he’d be hearing from my lawyer. The next email I got, he asked me to cancel my reservation as the owners didn’t feel comfortable hosting me. I was so relieved, after reading all the bad reviews, mainly about him (there’s a lot), I knew it would have ended up being a disaster. He was even rude to the lady at Expedia. Luckily, we got a refund and found a much nicer cabin with great people to work with. This guy should not have a job working with people, period!”

Posted 8 months ago

“Be very careful about renting from this company, they will not return my $250 deposit. I left the rental an great condition and they will not return my phone calls. The only time they would respond is to my first inquiry on the status of my return deposit and told me they would return quicker if I would leave a good review. Now they ignore my calls and emails.”

Posted 9 months ago

“Cabin was beautiful, we definitely enjoyed our stay , there are however a couple of things that could have been improved. First of all the coffee pot , I was grateful to have one but a coffeemaker that makes 2 cups of coffee for a 4 bedroom cabin was a little inconvenient, my husband and I had to make another pot immediately after our first cup. Also , the only knives we found were 2 small steak knives , would have been nice to have a larger knife for food preparation. Also not sure if from
previous guest or the wild cats outside but we did find a few fleas.”

Posted 9 months ago

“Absolutely an amazing cabin! Our family of 3 stayed at hilltop castle. It is one of the nicest cabins we have stayed in. The views were beautiful!! Had everything we needed. The manager was very nice and helpful and called me back to answer all my questions. Very peaceful area. Loved sitting at the many decks enjoying the view. You wont regret staying in this one. All of the other cabins looked amazing too.”

Posted 10 months ago

“Beautiful cabins. This is definitely a must do for you and your family!”

Posted 10 months ago

“We only stayed 2 nights. Buyer beware! They mix in photos from the biggest cabin with the Lovers Den photos. The cabin is nice but not 400.00+ nice. The cabin needs a good scrubbing out on the patio and table. The hot tub smelled like mildew. I don’t think they put in chlorine in it.
They will dollar you to death. 75.00 an hour if you are early or after check out. The dog fees are ok for a small dog but pricey for a larger dog. The seating is not that comfortable outside at lovers den.
I wish we would have known. The cabins around the area are beautiful.”

Posted 10 months ago

“SCAMMED - CHARGED $81.94 - CLEANING CREW INVITED US IN 30 MIN. BEFORE CHECK-IN.

SUMMARY:
We're from out of town & arrived 30 min. early (around 3:30.) We decided to tour the neighborhood & get a look at which cabin was ours. Cleaning ladies were leaving our cabin & told us, "It's ready. You guys can come on in." They left, & we unloaded our suitcases. If they'd said, "It's ready. You guys can come on in, but not waiting 30 more minutes will cost you $81.94," we'd have stayed in our car.

We're still dealing with this 10 weeks later. A man representing management told us this morning: You were not supposed to enter until 4:00. It's in the agreement. The cleaning ladies only work for us. You should have known not to enter for 30 more minutes even if they did invite you inside.

1. We left our cabin very clean (we always do.)
Management made it clear from the beginning that if we left a glowing review online it would "EXPEDITE" our refund. This was not true. We left a good review of the cabin, but it still took TWO MONTHS after check-out to receive any of our refund. At that point, we saw it was only a PARTIAL refund and learned we had been CHARGED for an early check-in we didn't ask for.

2. So, we contacted management expecting help & understanding. We explained we'd been INVITED inside by the cleaning crew who was leaving at 3:30. The man representing management said he'd check CAMERA FOOTAGE. Evidently, he was just blowing us off because for the past 2 weeks he hasn't called us back or answered any of our calls.

3. Today we finally used a different phone number to call & he picked up right away. When the man realized we wanted to follow up about the camera footage & our refund, he made it clear that
he had watched the footage & that what we had explained was true & that was keeping our $81.94 anyway.

4. Here's the kicker... We told him that our extended family rents enormous properties every summer for a reunion & that we had considered renting his very large, very expensive property across the street from our cabin for several days later this summer. We explained that, because of such awful customer service & because they'd unfairly taken our money, we would not be seeking to rent his larger property. HE IMMEDIATELY SAID, "If you'll book that, I'll refund your money!" Seriously? So you can cheat even MORE money from our family? No, thank you. ”

Posted 10 months ago

“Cabin was amazing and very clean! Nice getaway from Dallas and the quarantine restrictions. Our deck looked out over the trees so a nice place to have dinner or a drink. My family enjoyed the hot tub!”

Posted 10 months ago

Broken Bow Adventures is rated 4.56 based on 189 reviews