“Started with bt business immediately thinking id ive problems due to past experience. Once again on the first day of service no phone lines , as a business this is a very important issue. However they still can't even divert phone calls due to their poor technology on the new digital systems.”
“Having been a BT customer for approx 40 years we decided to ring & request a cheaper broadband package. Yes we got it cheaper but what a headache.
We got e mails/letters requesting equipment to be returned twice and got a debt collectors letter after being told from BT to ignore payment requests .
Instructions followed & it continued for 3 months. Hopefully we are now sorted … EVENTUALLY 😡”
“OMG what a nightmare! The WORST SYSTEMS, the WORST EXPERIENCE!
Get ready for endless calls , advisers saying one thing, automatic email another thing, no internet due to system holding the wrong information , faults, it’s a mayhem! I have two accounts! Never again! Nightmareeeeee and endless calls because their systems apparently are messed up! Appalling!”
“What a con trick. Asked to take up new contract with 100mb I had my landline free on my old contract but they wanted to charge £3 on the new one. Had BT sport on my old contract so cancelled it on line by requesting the wi fi only deal but seemingly I can’t because it’s part of my old contract 😖 and to top it all my neighbour 3 doors is with ee offered his £10 cheaper. Spoke to BT on the phone and got nowhere went round and round in circles. Seemingly BT contracts suit BT not the loyal end user.
Asked to speak to a manager but as usual they hide behind the telephone people who can’t make a decision Shame on you!!! You have to feel sorry for the telephone staff when the support manager hasn’t the bottle to speak to you.
STAY AWAY AT ALL COSTS OVERPRICED !!”
“Even Escalation to Exec level complaints team was a waste of time and after they initially agreed that 6 months of unreliable service was unacceptable and needed to build a case to take it to Director level at Openreach to resolve they then called and out of the blue are now claiming that 5 drops in connection per day for a minimum of 10 minutes at a time is now their ‘acceptable standard‘ so like it or lump it there’s nothing more they can do which has overnight went from really helpful and agreeing with my complaint to couldn’t give a monkey’s and take it to the Ombudsman if you want (which we have no alternative but to do given that as BT are the only provider who can offer any speeds over 3mb at our address and they all have to use BT networks anyway)…..shocking and a complete U turn on their initial attitude. Suspect they are refusing to repair old network (despite still charging customers for unreliable service) as focus is on meeting targets for new super fast network with future overhead cables to everyone’s property)
Hopefully now BT has been taken over by EE they will get rid of their couldn’t care less attitude and bring standards up but don’t hold your breath as BT staff attitude is probably now ingrained with ‘do as little as humanly possible’ and will be difficult to change.
The fact that BT don’t even comment on reviewers nightmares speaks volumes about their couldn’t care less attitude.”
“Please never join BT - they are really expensive and leaving them is like Brexit. I was paying £101 for 900 internet and home phone - they put the price up every year (as they are allowed to do) and the only way to negotiate is a new contract (24 months). I left last November and am still having to ring them concerning mistakes and returned kit! They cut my internet off 3 weeks early and couldn't reconnect me - after telling me I had to stay an extra month. I've since joined YouFibre who I pay £31 for 1000mb and home phone - £70 cheaper and slightly faster internet! BT - complete rip off and hours on the phone trying to sort stuff if you leave. Don't bother!”
“I am having a bad experience my landline went dead on 2 Jan it came back yesterday but very noisy, today the lib e isnt dead but the noise on it is horrific, I cannot make a call and twice it has continuously just rang screeching continuously. My mobile, unless on what's app will only work if I walk about 200yds down the road. I AM 82 AND VERY VERY FED UP, THE WORST THING IS NO REAL COMMUNICATION”
“Avoid BT at all costs. Very slow broadband, overpriced and terrible customer service. Before joining, BT promised to transfer my service from Talk Talk, which never happened, and I ended up paying for 2 Service Providers and failed to pay back my money.”
“BT customer service is absolutely horrible . I had a terrible experience with the team. My Broadband not worked since 5th,confirmed someone will come but was not booked, someone came on 14 to fix it couldn’t do it engeneer said he don’t know how to fix it. Booked for an open reach engineer, received a confirmation of the appointment. Took time of work and actually the appointment wasn’t even booked. I called BT and customer service had no empathy was the most horrible experience. After 5 years with BT you would think they would do their best to provide the best customer service. They offered to book me in after Christmas.My WiFi is not fixed and I cancelled my broadband as their services are disgusting. Please train your customer service staff.”
“This company is unbelievable, I finally ended my contract and sent all the equipment back and the track and trace says it was delivered 6 weeks ago, yet they threaten to charge me for not returning it, and now they are going to add £190.00 for their equipment that they claim not to have received”
“I am cancelling my contract because your WiFi hardware is not good enough ! The extender disks are not programmed correctly ! An Xbox that is one metre away from main hub prefers to connect to a disk which is in my garage ! You need to set up an adhoc mode where the user can connect their devices to either the hub or the extender !”
“If you depend on the internet for work,be careful. BT pay the sum of £9- yes NINE POUNDS per day in compensation!! I wasn't sure whether to laugh or cry when I was told it's increased from £5!! Unbelievable! What an insult!”
“Engineer came to set up service. Really rushed left us to set up TV . Told I would be charged to send someone out to help!Land line phone never worked properly. No one seemed to care customer service is appalling. TV is very basic and high charges for add ons. Do NOT use this company.If I could give no stars I would.High charge for leaving told unable to reduce bill as account closed.Will contact ombudsman.”
“Yet again being hounded and threatend by BT to return kit which I returned in OCTOBER. They say it can take 3 weeks to be processed. We are talking about 2 months.They say they will return any money they charge on my account - I don't want them to take it in the first place. They have no right. There must be thousands of their customers being harassed in this way. Knock it off and get your act together. This is the second time I have had this problen. The return was easy. Their response is a disgrace.”
“Worst customer service ever .robts on phone .never turn up when waited .6 hours .afer 6 phone calls .the sooner I leave this decrepit company the better”
