“BT Cloud one lady working her name is Anna she's wonderful she help me lord when I call all she always replied and helping person I can give you a 5-star are even though I can give 100000 start thank you very much”
“3months of poor service Internet dropping out which also effected the bt TV,customer services put phone down halfway though conversation several times,4 months and a upgrade (at my cost) to sort it out, back to sky once contract is up”
“BT have failed to respond to my complaints about their wrongly setting up my broadband & calls package. Their administration seems to be in a right mess and their management dont seem to be bothered by 93% poor and bad TrustPilot reviews. I strongly advise avoiding BT.”
“Absence of any indoor mobile signal, and only patchy outdoor mobile signal that pulses and drops out on every call. Cannot cancel the contract as their response is I shouldn't expect a constant good signal, they don't guarantee this only an occasional pulsing signal that can be seen.. but not used. Avoid at all cost. South Wales Valleys.”
“We have received help from Tyrone both…
We have received help from Tyrone both yesterday and today. He was very devoted and exceeded our expectations. He fixed an internet issue that we have had for a very long time and went the extra mile as he came in extra early the next day and made sure the problem was fixed.
Many thanks from Bective Leslie Marsh team at Kensington.”
“Absolutely shocking. My contract was set up incorrectly and been overcharged constantly. Apparently Customer Complaints team do not take calls and so relying on people saying they will call you back when don't. 47 minutes on a call to be advised that I will be charged for said call!!!!! issue still not resolved. I would avoid BT entirely”
“I have just moved house all amenties were disconnected by a quick phone call same day apart from BT who have insisted on a months notice charge & then can not get an engineer out so the people moving into our house can not have their phone connected either. Really poor service from what is suppose to be the leading provider.”
“After 7 weeks and 4 failed attempts of trying to get a phoneline and broadband I give up they make promises they don't keep for a company that does this day in day out utter shambles how they stay in business I'm not sure”
“Our price of our TV increased by £20 per month in a year. We started off paying 42 a month and ended paying 62 a month. They also made us pay an extra month as we were 1 day less than giving a months notice so ended up having to pay an extra month of £62”
“I was a BT customer for years. Whilst installing some new equipment, their engineer drilled through some wires. He did not tell me. He up and left without completing the installation. I informed BT who did not care. Out of principle i chose to leave them. They made me pay a £200 leaving fee but would not amend the damage to my home.
AVOID!!!!!”
“reported a fault july 2nd, had 6 engineers at my property, 1 engineer {outreach} told me it was my router... went in his van & brought me a so called new one in a box but i found out off the nxt engineer that it was a second hand faulty one taken from another house, got allocated to a case manager & had 1 phonecall off him saying hes in charge of everything, never heard off him again, had 2 more allocated to me & never heard a thing. i refused to pay my bill which they eventually waivered, never heard anything again off anyone.my broadband is now working after 8 weeks of going off every night at around 9pm, no apology & no offer of compensation, its as if im invisible, if youre thinking of changing provider then think twice, they are ready to take your money & promising you the earth but when it comes to complaints its non existence, try getting through to them .... impossible.”
“9.9.19 - I am having lots of problems with BT who wont allow me to leave until my contract is up (July 2020). When I re took my contract out with them it was on my understanding that we would continue getting the speed we were being provided. Since then it has dramatically dropped and they don't seem to care and say they are still providing us with the minimum speed in there terms and conditions (which is practically nothing!). If I had of know the internet speed would have dropped that dramatically then I would have never taken out the contract with them. There customer service is appalling. We turn off our wifi as it is that bad and use 4G so I really don't understand what we are paying for!”
“Bt guarantee broadband in every room. Funny that, they could not fix our broadband after 7 visits and we never received a proper service at any point throughout our contract. They claimed my wife couldn’t set up her phone WiFi, and offered to help her. It turned out they could not do their job. Don’t bother with Bt they are not bothered in helping customers. Utility warehouse now prove a service is possible and it actually works properly..
BT don’t bother yourselves.”
“Bt as a company are a total scammers and they intentionally rip customers off their hard earned money, a customer will sign up for a contract but when the bill comes the bt billings will add so many add on charges that one doesn't know where it comes from and when you call bt for explanations their ridiculous bill and will never refund you and will also not allow you to end the contract, they will threaten you with lawsuits and to make you get a bad credit record. Bt is a total disgrace of a company.”
“After 25 years of waiting for our 1Mb line to be upgraded to fast fibre broadband, BT have now confessed to not transferring our line to the new Cabinet No. 9 installed in our village.
This means that unless BT carryout major reconstructuring in our area we may never be able to have high speed Broadband that most of therir other customers now enjoy! Nevertheless we are still being charged a premium rate for the very poor service we are receiving”
“Bad broadband. Engineer booked. Got text to say he’d call in advance and NO CALL other than when he was outside my house! Not happy with product or service.”
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Trevor wills
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Review of BT
Trevor wills
1 review
1 star: Bad
Just now
Avoid avoid avoid
BT sold me BT TV which was cheaper than the app. Did not inform me of a discount period, then increased the price without my knowledge or consent. Contacted bt who said they emailed me (Was sitting in spam) said I was in contract and nothing could be done.
HOW DOES BAD TELECOM EXPECT TO KEEP ME AS A CUSTOMER WHEN THEY HAVE LITERALLY ROBBED ME.
Honestly stay away. AVOID THE VERY POOR CUSTOMER SERVICE AND EXPENSIVE PRICE STRUCTURES.
Not a wonder their customer churn rate is so high.”
“Utterly useless internet service in Liverpool city centre. Slow internet connection, consistent failures in service - first complained in 2017 and then over the last 5 months, two engineers were sent out, charged £300 and still no service. Twice I called to air my complaint and twice I was cut off. Terrible customer service, just lies, dragging their feet and meanwhile we are still paying and have not been offered a deadline for the internet to be fixed nor have we been offered any compensation. PS this is a business account! Stay well away from these sharks.”
