“I cancelled a flight that I accidentally booked twice, because BudgetAir's loading time when I booked the tickets was unloaded, I thought it didn't charge me so I booked it with another agency again. When I realised, I asked BudgetAir to cancel my flight, they agreed, but it's now been 4 months they still haven't given me the refund. I called numerous of times and now they have just told me that they did not send the request to the airline to have refund!! Totally ridiculous I am now searching legal action against them.”
“Having taken their flight insurance I cannot get my money back when our flight was cancelled. I paid £48 for this to be protected on top of £1123 for the flights.
I have made 2 phone calls to their customer services in Holland and sent numerous emails. You just get a response we are looking into this and nothing more!
This has been going on for over a month now. Avoid booking with this company at all costs!
BUK-14410847”
“Bought ticket via budgetair.com website. I received an email that flight my got rescheduled and my flight is in 30 minutes. Gate get closed 45 minutes before departure for every international flight and i got 30 minutes before the departure. So i got info after gate is already closed. How come anyone on earth get onboard of that flight. Can anyone answer??? So had to go to airlines counter and check in counter. Everyone advised to contact budget air since i purchase thru budgetair and airlines can nothing to do. So to get on board another flight i had to buy another ticket and get on board. Later on contacted budget air and they responded flight was cancelled and they will refund me within few weeks as soon as airlines make the refund. After one week i got email saying airlines refused to make any refund and for further query i shall contact to airlines directly. After numerous email budgetair responded its my fault and ticket was exchanged. In case of exchanged ticket there is no refund. i gave them the money receipt and every details but budgetair asking me to contact airlines as always. Can you imagine how harassing it is??? its completely scam and stay away from budgetair or any conglomerate of Travix International BV.”
“**** DO NOT USE THIS WEBSITE!! THEY ARE AN ABSOLUTE SHAM! THEY HAVE CHARGED ME TWICE FOR THE SAME FLIGHT AND AFTER FOUR MONTHS OF ME CALLING THEM REGULARLY, WITH LITTLE TO NO RESPONSE, I'M STILL WAITING FOR A REFUND. ABSOLUTE CRIMINALS ***”
“Purchasing from budgetair.fr is easy, but getting a refund is a nightmare. I requested a refund on July 23 2019. I still have not received it. They promised to process it in 10 working days but have since completely ceased responding to my emails. This company is a scam. Stay away.”
“HORRENDOUS SERVICE. Customer service have lied regarding the cancellation charge even though I have proof of the correct amount on their website. DO NOT USE.”
“Changed my flight times adding on 5 hours to my day and finding it impossible to get the money back or even a return email, I’ve spoke on the phone and they promised me a confirmation email after 24 hours to return the money , 1 week later still no email or money ,”
“SCAM.
Cancelled flight (which we found out by contacting airline, don't expect any customer service from budget air). No refund after one month of calling and emailing again and again - told it would be processed within the next week, told the airline wasn't responding to their emails.
Raised dispute with bank and got money back same day. Disgusting service. Do not use.”
“After trying to resolve a cancelled booking, for which they took the money and blamed the airline, I received a refund after two emails, an online resolver tool and a long phone call.
They refunded the money and promptly removed it from my account again a few hours later. I have had to call my bank who have now written to them to try and retrieve the FIRST payment (still pending), for which they did not provide a flight.
Never ever ever go near them. Not if you want to stay safe (know you have a flight), and if you only want to pay for something once.
I am now about to call my bank to ask if this company can be blocked from taking any further money.
There is no reason why the money should have been taken twice as these were two separate "takings" done on three days apart.”
“I bought a ticket, and waited for a confirmation email which did not arrive.
I called budget air, who told me my flight had been cancelled. They didn’t tell me, I had to find that out for myself.
They said the airline had cancelled the booking due to the fare no longer being available. (later called airline who said fare was available)
They said they would refund me, within 10 business working days. An annoying conversation about why in 2019 it needs to be 10 business working days. And told me to book another flight. As if! As if I would so any such thing with them.
Still waiting for promised written confirmation that they will refund me - which I know I am not going to get. Have used an online complaints resolver tool now, as have called them many times but eventually I am cut off saying their agents are busy. I have emailed. I have registered on their site to send a complaint but the page says ‘oops try again later’.
Horrible experience, and very shady indeed. It may take the ombudsmen to get my money back. Never ever book with this agent.”
“BudgetAir.com = Arrogance. Disrespect. Incompetent staff. Illiteracy. Not helpful. Guaranteed problems for customers. Definitely not recommend!
I completed correctly Name and Surname "as written in the passport" but BudgetAir.com illiterate staff (or maybe cheap IT program changed 1 letter).
After - complete ignorance from BudgetAir.com staff.
They advised me to buy new tickets :))
Definitely not recommend this company!”
“Appalled by BudgetAir’s customer service and handling of an issue caused by them! After turning up to a flight that “did not exist”, and was rather a private transfer to another airport (scamming us by making us pay a significantly large amount when we easily could have taken a shuttle bus transfer), we were then advised that our luggage, whilst paid for and confirmed, had never been processed by BudgetAir. When calling BudgetAir to follow up this issue, were told to pay for luggage again (double the price on the day off the flight) and that they would refund us within a couple hours - obviously this was not the case. Multiple calls and a month later, they have still not refunded us, and have only now decided to let us know that they will not be refunding, despite our multiple receipts of purchase. This is an absolute scam of a booking agency that has been terrible to deal with and a waste of our time.”
“Budget Air has scammed me. My friends and I purchased a ticket which included two flights. The first flight turned out to be non existent and merely an overpriced car transfer. When we were checking in baggage for our second flight, we were told budget air had not completed the payment. We called the company immediately and were told to purchase baggage which we would be refunded. As we had already payed for luggage in our original purchase. A month later and no refund has issued. We emailed the receipts on the day of the flight and received no reply. We have called the company many time, the result being either a promise to be called back within 24 hours which has never been fulfilled or no answer at all. I am disappointed with this airline, mostly for its poor customer service. Overall this experience has been terrible and a waste of time. I advice anyone looking to book ‘budget’ flights to look elsewhere as this has only caused my friends and I to waste money on company which enjoys scamming its customers.”
“Avoid booking with this company at all costs. My friends and I purchased two connecting flights with Budgetair. The first was nonexistent and despite giving us a flight number, telling us the airline and ‘flight time’ turned out to be an extremely long and bumpy taxi ride. This, although annoying was the least of our problems however. We arrived at Podgorica airport and the airline told us that Budget air had not paid for our baggage (which we had pre paid for and had confirmation). We then called Budget Air and were told that they were so sorry for the mistake, to pay for the baggage ($175 euros) and we will be refunded as soon as possible (within a few days). It is over a month later of daily calls, being put on hold for hours and being told that the refund is ‘coming’ and they will call us the next day etc. When I called up today I was told that we would not be getting any money back despite being told previously that we would and it is their mistake. After dozens of phone calls and so much effort and inconvenience this was the last straw. The people on the customer service lines were incredibly patronising, sarcastic and unhelpful, giving me no way to escalate this to a manager or a next step to solve the issue. Now I am $175 euros and hours upon hours of time in debt. NEVER book with Budgetair, they are total scammers”
“Avoid booking with this company at all costs. My friends and I purchased two connecting flights with Budgetair. The first was nonexistent and despite giving us a flight number, telling us the airline and ‘flight time’ turned out to be an extremely long and bumpy taxi ride. This, although annoying was the least of our problems however. We arrived at Podgorica airport and the airline told us that Budget air had not paid for our baggage (which we had pre paid for and had confirmation). We then called Budget Air and were told that they were so sorry for the mistake, to pay for the baggage ($175 euros) and we will be refunded as soon as possible (within a few days). It is over a month later of daily calls, being put on hold for hours and being told that the refund is ‘coming’ and they will call us the next day etc. When I called up today I was told that we would not be getting any money back despite being told previously that we would and it is their mistake. After dozens of phone calls and so much effort and inconvenience this was the last straw. The people on the customer service lines were incredibly patronising, sarcastic and unhelpful, giving me no way to escalate this to a manager or a next step to solve the issue. Now I am $175 euros and hours upon hours of time in debt. NEVER book with Budgetair, they are total scammers.”
“Charge for flights but then say the fare isn't available and sit on issuing a refund for weeks. Unscrupulous. Reputable sites don't operate like that...”
“As an EA I regularly book flights and have used tonnes of booking agents. I tried to change a flight and this is what unfolded:
Tuesday
Called from 16:00 until the office closed and there was an automated message. Called Emergency number - no answer in 2hrs.
Wednesday
First agent confirmed a change of flight option @ £480 + £150 airline fee. Called back to pay 10 mins later - agent had me on hold for 10 mins 'looking up the booking' and then disconnected me. Called back - agent had me on a call for 55 mins - he said his system was down, then he blamed the issue on the Delta site. Then told me he released the ticket and that I should call Delta. No re-routing options offered, he confirmed he did not know what to do and had no solution other than for me to sort it with the airline direct. I asked if as the agent this was not his job, he said no.
Spoke to Delta. They confirmed that the agent should have called them, not me. I got the flight I had been indicating all morning and was offered by the 1st agent. No additional cost for flight and admin airline fee was £120 airline.
It is very strange that the admin fees differ, the flight cost difference was none existent, general customer service was poor and I had paid an add-on fees for flight amendments. Wrote to the company to provide feedback, hoping they were rogue employees and received a 2 line email 3 weeks later saying they assisted as per airline terms and availability. Clearly not and now will forward this to Delta for their review.
Genuinely feel this company are con-merchants and should be avoided.”
“As an EA I regularly book flights and have used tonnes of booking agents. I tried to change a flight and this is what unfolded:
Tuesday
Called from 16:00 until the office closed and there was an automated message. Called Emergency number - no answer in 2hrs.
Wednesday
First agent confirmed a change of flight option @ £480 + £150 airline fee. Called back to pay 10 mins later - agent had me on hold for 10 mins 'looking up the booking' and then disconnected me. Called back - agent had me on a call for 55 mins - he said his system was down, then he blamed the issue on the Delta site. Then told me he released the ticket and that I should call Delta. No re-routing options offered, he confirmed he did not know what to do and had no solution other than for me to sort it with the airline direct. I asked if as the agent this was not his job, he said no.
Spoke to Delta. They confirmed that the agent should have called them, not me. I got the flight I had been indicating all morning and was offered by the 1st agent. No additional cost for flight and admin airline fee was £120 airline.
It is very strange that the admin fees differ, the flight cost difference was none existent, general customer service was poor and I had paid an add-on fees for flight amendments. Wrote to the company to provide feedback, hoping they were rogue employees and received a 2 line email 3 weeks later saying they assisted as per airline terms and availability. Clearly not and now will forward this to Delta for their review.
Genuinely feel this company are con-merchants and should be avoided.”
