Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got good response from their customer service and emergency team. Thanks”

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Posted 2 years ago

“Bethany was very helpful & very well spoken.”

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Posted 2 years ago

“Good, clear information provided. Prompt reply to queries.”

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Posted 2 years ago

“very satisfied”

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Posted 2 years ago

“Good communication,and easy to understand .When l phoned with a problem, it was delt with quickly by a very pleasant and helpful person, who explained how the problem had happened, and reassured me that l nothing to be concerned about. Excellent service.”

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Posted 2 years ago

“I have been with Bulb for some time and have always been very happy with the service I received. They have been very responsive to any queries and always helpful. Their App works very well allowing me to monitor my account very easily.”

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Posted 2 years ago

“I haven't had any problems with Bulb up to now, so hope it continues.”

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Posted 2 years ago

“I have been with Bulb since 2022 and the service I have had is second to none, between sending e-mails to phoning them their help has been perfect. I also asked for a refund as i had built up credit in my account and, there again was dealt with very promptly”

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Posted 2 years ago

“I have used numerous electricity companies and Bulb is singularly the best that I have ever dealt with. 😁 They are always friendly and helpful. They have one tariff and I don’t have to sign up to a contract. I want you to stay just as you are. 😁💙🌻”

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Posted 2 years ago

“Great customer service very helpful”

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Posted 2 years ago

“Satisfied all the years with bulb”

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Posted 2 years ago

“I have had excellent help from bulb with my account.”

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Posted 2 years ago

“I have had excellent help from bulb with my account.”

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Posted 2 years ago

“Bulb is the best energy company i have ever been with. The fact that they were a green energy company, had the best and most efficient customer service….. ….. with very little waiting time to speak to an operator. They were genuinely helpful to customers who were experiencing difficulties and also for customers with disabilities, like myself. I was also able to apply for Warm Home Discount with Bulb, which was one of the reasons I switched to their company, and certainly with no regrets. Saddened that Bulb didn’t survive through the energy crisis and that we are all heading to be taken over by Octopus. I do hope Octopus reads our reviews and continues the good work that Bulb laid down.”

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Posted 2 years ago

“I contacted Bulb for urgent updates to our Electric account and was very impressed by both their chat line and customer service helpline. My request was implemented straightaway and I had an email with a pdf attachment sent to me within about 30 mins of asking. I appreciate the request was unusual and was super pleased and relieved to receive it. Thank you. P.S. We communicated by chat, email and telephone!”

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Posted 2 years ago

“Effective app and regular email updates on pricing, bills, usage etc”

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Posted 2 years ago

“Green energy and (usually) extremely helpful customer service.”

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Posted 2 years ago

“Always helpful and generally friendly and give good advice”

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Posted 2 years ago

“Prompt reply and resolved problem”

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Posted 2 years ago

“Green energy and (usually) extremely helpful customer service.”

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Posted 2 years ago

Bulb is rated 4.1 based on 3,920 reviews