Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very efficient-had an issue which was resolved rapidly and professionally. Altogether excellent service”

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Posted 2 years ago

“Bulb and it's staff gave excellent service thank you”

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Posted 2 years ago

“Never had any problems plenty of communication letting the customer know what is happening.”

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Posted 2 years ago

“Excellent service. Clear communication.”

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Posted 2 years ago

“Excellent customer service and always there when you need them.”

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Posted 2 years ago

“I was helped my such a kind person who went put of there to make sure I was back in supply as soon as possible”

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Posted 2 years ago

“So far I have had extremely good service from Bulb! Nothing seems to be too much trouble to sort very happy with the service so far!”

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Posted 2 years ago

“In this difficult time I guess it would be easy to pour scorn on any energy company, and especially Bulb, with the difficulties it is facing. I have been a Bulb customer, with a very slight 12-month break when I moved to the ill-fated PFP Energy on a deal that seemed too good to be true (which it was), almost since they first came on the market. In all that time I have never really had anything but good to say about them. I recently had an issue with my smart meter having an incorrect tariff, which is hardly surprising considering all the changes, both in costs and companies, over the past 12 months. Two calls to Bulb, one on the online chat, which suggested one remedy, and then one on voice, and the problem was resolved in less than 24 hours. One could imagine that the morale of the employees at Bulb would be pretty low right now, but the support team were friendly, helpful and effective, which is a lot more than some other energy companies I could mention, especially British Gas.”

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Posted 2 years ago

“Requested a credit refund through on line chat, apart from the half hour or so wait to get throug my request was dealt with as I wished and my refund was processed immediately . Hassan was very helpful 😁”

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Posted 2 years ago

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Posted 2 years ago

“I have always had a good experience. Form Bulb . On line gas and electric reading is very handy . My direct direct have always been assess quickly and a new rate emailed and changed for me .”

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Posted 2 years ago

“Never have to wait long to speak with an operative. They are friendly and helpful”

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Posted 2 years ago

“I have been very pleased with bulb severices”

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Posted 2 years ago

“Always found bulb very good, one tariff - none of the usual multiple tariffs, all designed to rip you off. Really disappointed that bulb wasn’t brought into public ownership.”

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Posted 2 years ago

“The time I have been with Bulb the company has been excellent. Very informative and clear with information. The layout of the web page on my e mails are the best. So easy to understand and nice large displays. All information is made simple to understand. I simply cannot fault Bulb. It is so sad the company is being taken over. Thank you for all your hard work and service.”

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Posted 2 years ago

“Fast and easy ! Thanks very much!”

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Posted 2 years ago

“Good company but often difficult to communicate”

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Posted 2 years ago

“Brilliant customer service - my email was responded to within minutes, out of hours and the whole problem resolved almost instantly!”

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Posted 2 years ago

“Never had any issues, reasonable prices in comparison to some, the app is easy and useful”

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Posted 2 years ago

“excellent company to deal with”

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Posted 2 years ago

Bulb is rated 4.1 based on 3,920 reviews