Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My switch to Bulb was without problems. However, they did not alert me to the fact that their prices were due to increase in the next few days .”

Helpful Report

Posted 4 years ago

Hey there. Thanks for the review. We don’t like increasing our prices, but because our tariff is low and reflects the true cost of energy, we have to change our prices when costs change. Unfortunately, the cost of supplying energy has gone up significantly. We also notify a month in advance so people are advised of the change incase they wish to switch. We do apologise for the timing of this change. Best, Carl

Posted 4 years ago

“Following the uswitch website I moved to Bulb from npower for my energy needs. Quoting a cheaper deal than other companies. Within the month Bulb put up energy prices and also asked me to increase my monthly payment. Needless to say I wasn’t too happy at this and will remember it when it comes to switching in the future.”

Helpful Report

Posted 4 years ago

Hello Edwin. Thanks for leaving us a review of Bulb. Unfortunately we did have a price increase but the cost of energy has increased. We offer a variable tariff which means the cost we charge reflects the cost of wholesale energy. On occasions this would mean an increase in direct debit to ensure this increase is covered. If the cost of energy does decrease we will notify you of this change. Best, Carl

Posted 4 years ago

“Good customer service, monthly reminders to submit meter readings and prompt delivery of bills. Very satisfied.”

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Posted 4 years ago

Hello Caroline. Thanks for the nice review. We are pleased to hear you have been happy with our communications and service. We appreciate the kind words. Take care. Best, Carl

Posted 4 years ago

“GREAT Service, totally recommend....very happy”

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Posted 4 years ago

Hello Andrew. Thanks for the positive review. We are pleased to hear you have been happy with our service, that really means a lot. Best, Carl

Posted 4 years ago

“good company full helps . thanx bulb”

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Posted 4 years ago

Hey Marcin Thanks for the feedback. We are really pleased to hear you have been happy with us. Best, Carl

Posted 4 years ago

“Cost went up from initial agreement by £20 pcm after 2 months. So it’s not worked out any cheaper for switching.”

Helpful Report

Posted 4 years ago

Hey Thanks for your review. I am sorry to hear your payments have increased. When you originally sign up to Bulb, we recommend entering your annual consumption so that we can accurately calculate your monthly direct debit. We appreciate that this information isn't available to everyone, so as an alternative we ask a few simple questions about your home and usage habits. We then estimate a quote with help from Energyhelpline to try and get it as accurate as possible. If you would like us to take a more detailed look into your account please send an email to feedback@bulb.co.uk with this review as your reference. We can then investigate for you. Best, Carl

Posted 4 years ago

“The switch was so easy and to date Bulb have been very easy to deal with”

Helpful Report

Posted 4 years ago

Hey Mr Cook. Thanks for leaving us a review. We are really happy to hear you have found your time with us to be easy, that feedback does mean a lot to us. Best, Carl

Posted 4 years ago

“Helpful online and phone conversations. Moving house and setting up new supply was easy.Payment adjustments easy to do. Kept informed and up to date about both gas and electricity usage.”

Helpful Report

Posted 4 years ago

Hey there, Thanks for leaving us a review. I am really happy you have found our systems to be simple and efficient, we try to ensure our members can manage their account in an easy way with minimal complications. We are pleased to hear you have been happy with our communications as well. Thanks again. Carl

Posted 4 years ago

“Easy to use, straight forward payment plans.”

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Posted 4 years ago

Hey, Thanks for the review. We are happy to hear you have been pleased with your time with us. Best, Carl

Posted 4 years ago

“Was told my estimated usage would mean a bill of £99 per month my bill have worked out on average 50% more. Not impressed.”

Helpful Report

Posted 4 years ago

Hi Simon, Thanks for leaving us a review. Did you input your estimated usage when you signed up with us? We do recommend members do this, so that we can ensure that the generated quote is as accurate as possible. I would like to look into this for you, and to help you with any other issues that you're having. Unfortunately, I'm not able to find your account from your review, so would you be able to email us at feedback@bulb.co.uk please? All the best, Lou

Posted 4 years ago

“A must go to for your energy supplies.”

Helpful Report

Posted 4 years ago

Hey Peter. Thank you for the positive feedback, it really does mean a lot to us. Please let us know if you need anything at all. Best, Carl

Posted 4 years ago

“Very impressive so far.”

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Posted 4 years ago

Hey Patrick, Thanks for the kind words and positive feedback. We really appreciate your support. Best, Carl

Posted 4 years ago

“I don’t think that energy price is cheaper than others.”

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Posted 4 years ago

Hey there. Thank you for leaving us a review. We appreciate your points on the price. At Bulb we only have one tariff, so you’re always on our cheapest rate. We call it our Vari-Fair tariff. This means the price we charge reflects the true cost of energy. It also means that we don’t tie you into a contract and we never charge exit fees. Best, Carl

Posted 4 years ago

“Great company. Green energy at great prices. Very easy to use with a great app.”

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Posted 4 years ago

“Great service, great prices , happy to recommend to anyone”

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Posted 4 years ago

Hey Rolando. Thanks for the positive review. We really appreciate your comments, good service and good prices is what makes a great supplier so we are pleased to hear you have been happy with this. Remember you have a referral link which can be accessed in your Bulb account, sharing this with a family member or friend means you would both get credit for when they switch across. Let us know if you need anything else. Best, Carl

Posted 4 years ago

“On the ball, no messing about absolutely brilliant”

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Posted 4 years ago

Hey June, Thanks for the nice review. We really appreciate the positive feedback. We want to be as efficient with service as possible and provide a members with care and support with their accounts, we are glad to hear you have been happy with us. Please let us know if there's anything extra we can do to provide you 5 star service rather than 4, we would appreciate any further feedback. Best, Carl

Posted 4 years ago

“Easy and quick to change over. Some free electric credit would be appreciated!”

Helpful Report

Posted 4 years ago

Hey Martin. Thanks for the review, we are happy to hear you had a smooth switch, that is one of our priorities as we realise the importance of an easy changeover. Unfortunately we would be unable to provide free electric however if you use your referral link and bring friend/family member to Bulb you can get up to £50 credit to your account and so will they (£25 for an electric switch and £25 for gas switch) Best. Carl

Posted 4 years ago

“Great company. Green energy at great prices. Very easy to use with a great app.”

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Posted 4 years ago

Hello Richard. Thanks for leaving us a review. We are really pleased to hear that you have been happy with us. We have put a lot of work into the app to ensure its easy and efficient and we are glad to hear you are impressed with our price. Thanks again for this lovely review. Best, Carl

Posted 4 years ago

“I was transferring from another company and Bulb took care of the whole process. They kept me informed throughout that time which was great! The process of signing in was very easy and quick. I’d recommend this company to anyone”

Helpful Report

Posted 4 years ago

Hey, Thank you for the positive review, we aimed for a really simple sign up process as we realise how important that can be when switching provider. We want to look after the switch and keep our members updated. I am really glad that you found our switch process accessible and easy for you. Kind Regards, Carl

Posted 4 years ago

“Well where do I start I live in a 3 bedroom bungalow 2 people at work My bill have lots of corrections despite having a smart meter in fir the last few years They billed me last year £300 a month which is impossible, now they bill me around 200 a month still impossible for use to use Direct debit as much as a mortgage.I think I'm paying to get legal advise on this its never right”

Helpful Report

Posted 4 years ago

Hi Tracy, Thanks for leaving us a review. I'm sorry that you've had some issues with your billing, but I'll be happy to look into this for you. Sometimes, if there is debt built up on a member's account, we do have to take a higher Direct Debit amount, in order to cover the monthly usage and also to reclaim some of this debt month-on-month. This doesn't mean you're necessarily using this amount each month. I've sent you a private message this afternoon, if you could get back to me there, that would be great. All the best, Lou

Posted 4 years ago

Bulb is rated 4.1 based on 3,920 reviews