Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to switch and the freind referral is straight forward and you get £50 in credit.”

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Posted 4 years ago

“Very easy to sign up honest and upfront organisation..”

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Posted 4 years ago

“Easy to apply and join. Reasonably.”

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Posted 4 years ago

“OK to start then puts the price up soons find another deal elsewhere there be gone”

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Posted 4 years ago

Hi there, Thanks for leaving us a review. We don’t like increasing our prices, but our variable tariff does reflect the true cost of energy. This means that we have to change our prices when costs change. Wholesale costs are now 31% higher than they were back in last September. You can read more about the reason for this price change here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-mar-21 All the best, Lou

Posted 4 years ago

“Great to be with you. Keep up good work. ✌😄”

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Posted 4 years ago

“Very happy with your service Thanks”

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Posted 4 years ago

“No big problems so far, except they still haven't sorted out their App which would be super helpful for customers to check & manage their acct.”

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Posted 4 years ago

Hi Louise, Thanks for leaving us a review. I'm sorry you have been having some issues with the app. Would you be able to send us an email to feedback@bulb.co.uk so we can see what we can do for you with this matter? All the best, Lou

Posted 4 years ago

“Hi I came with bulb as they had a top up service on line this was promised and after 12 months still no information tried to ring no answer”

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Posted 4 years ago

Hi Debbie, Thanks for leaving us a review. We do offer a Smart Pay As You Go option for our members who have smart meters that we can communicate with remotely. If this you, then we should be able to look into switching you over to this method of payment. So we can look into this for you, would you be able to send us an email to feedback@bulb.co.uk, so I can look into this for you? All the best, Lou

Posted 4 years ago

“Brilliant”

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Posted 4 years ago

“everything went through okay and no problems”

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Posted 4 years ago

“I came back to bulb after moving through a automatic transfer company to save money and regretted it massively. I had nothing but problems and increased payments over a short time so I moved back I was with bulb for years beforehand and I trust them plus doing my little bit for the environment.”

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Posted 4 years ago

“very easy and straightforward to deal with”

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Posted 4 years ago

“Easy app to you & they do keep you up to date regularly which I like too.”

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Posted 4 years ago

Hi there. Thank you for leaving us a review. It is great that you like our updates and the app too! If there is anything we can do to turn that 4* into a 5* or if you have any further feedback please let us know at feedback@bulb.co.uk. Thanks, Mel

Posted 4 years ago

“So far so good. Too early to leave a proper review.”

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Posted 4 years ago

“Very disappointed. Switched suppliers, had been with Bulb for 1 month, then they put prices up so it would have been cheaper to stay with British Gas. BEWARE!! Not impressed with this company.”

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Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry for the unfortunate timing of this price change. We don’t like increasing our prices, but because our reflects the true cost of energy, we have to change our prices when costs change. We’ve written more about this on our blog, if you would like to take a look: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-mar-21 If you have any other questions about this, please don't hesitate to email us at feedback@bulb.co.uk All the best, Lou

Posted 4 years ago

“Not impressed , unable to organise a meter swap after months of waiting . Would not recommend”

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Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry that you haven't been able to have your meter exchanged as planned. We have, until recently, had some restrictions on meter exchanges due to COVID lockdowns and policy surround smart meter removals. However, we should now be able to accommodate you in this. So we can give you a hand, would you be able to send us an email to feedback@bulb.co.uk please? All the best, Lou

Posted 4 years ago

“Get me a Smart Meter installed and I will give you a glowing REVIEW.”

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Posted 4 years ago

“Changeover proceeded smoothly, cost of energy is good and it's green energy.”

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Posted 4 years ago

“Value for money great communication”

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Posted 4 years ago

“I love Bulb because: First of all is the greenest energy supplier and this is truly important to me because a cleaner environment also means a safer and happier environment. Second because it also has a spectacular Customer Service Team! Very professional and kind. And third because I absolutely adore the color they have chosen for their logo and the layout of the bill which is easy to check. Thank you Bulb :)”

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Posted 4 years ago

Bulb is rated 4.1 based on 3,920 reviews