Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am extremely surprised that a company could charge an average of £55 over 3 months and then in one month jump to a charge over £200 in a 1 bedroom flat with one person living there. If you can find another company other than bulb I would greatly consider doing so. No explanation and no customer service, this company truly is difficult to understand the ideal of fairness.”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry that you've had these issues with your billing. It sounds like we might have had a period without any meter readings, for which we were estimating your usage. Then, when we got this updated meter reading through, and it caused a jump in your usage that generated a large statement. To combat this happening, we do recommend submitting meter readings as often as possible - every month is ideal and every 3 months at the least. Would you be able to send us an email to feedback@bulb.co.uk so I can give you a hand with this? All the best, Lou

Posted 4 years ago

“Very easy to switch to bulb, should have done it sooner.”

Helpful Report

Posted 4 years ago

“I have rated this because I need 2 new meters I understand this pandemic. However to my question of new meter being put in I was told sorry because I'm in Scotland. Everything else I would rate high.”

Helpful Report

Posted 4 years ago

Hi Carol, Thanks for leaving us a review. Until recently, we weren't able to conduct any meter exchanges in Scotland due to the national lockdown. However, this has now been lifted so we should be able to help you with this now. So I can look into this for you, would you be able to send us an email to feedback@bulb.co.uk please? All the best, Lou

Posted 4 years ago

“Just stop with the ridiculous amount of emails. I feel inundated with them, so much so that I am seriously considering finding another supplier.”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry to hear this - we do still have to send out payment reminders and your statements each month, but if you've received other communications about, for example, smart meter installations that you would rather not receive any more of, we can certainly stop these. So I can look into this for you, would you be able to send us an email to feedback@bulb.co.uk please? All the best, Lou

Posted 4 years ago

“i did not know that after i joined you that you were going to jack up the price also you arrange for a smart meter to be fitted and as far as i know the gas side still is not working”

Helpful Report

Posted 4 years ago

Hi Mike, Thanks for leaving us a review. I'm sorry for the unfortunate timing of this price change. You can read about the reasoning of this price change on our blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 Also, we'll be happy to look into this issue with your gas smart meter for you - would you be able to send us an email to feedback@bulb.co.uk with your account details, so we can give you a hand? All the best, Lou

Posted 4 years ago

“120 £ per month to pay electricity, I think it is outrageous! No electricity company I have ever heard of, is charging that much to anyone.”

Helpful Report

Posted 4 years ago

Hi Andreea, Thanks for leaving us a review. I'm sorry to hear you're concerned about how much you're using each month. Would you be able to send us an email to feedback@bulb.co.uk, so that we can look into this for you? All the best, Lou

Posted 4 years ago

“Joined this company in the hope that their customer service was better than my last provider . Luckily it is. I receive regular updates confirming I’m on the best tariff and to contact them if i have any problems. Cannot ask for more.”

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Posted 4 years ago

“They do exactly what they say they will and keep you updated too.”

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Posted 4 years ago

“Good when you need to contact bulb but annoyed when bulb would not give me a credit meter as I am on a key meter because I have a low credit score as I have never needed to borrow money bulb could just look how I use my meter now I have never gone in to reserve credit and my meter is always topped up”

Helpful Report

Posted 4 years ago

Hi Jane, Thanks for leaving us a review. I'm sorry that we're not able to exchange your Prepay meters for Smart meters, due to your credit check. We are starting to install smart Pay As You Go meters, and we can email you about this when we’re installing in your area. Because these meters are smart, they’re more flexible. So you can top up online or with the app, as well as at your local PayPoint store. Switching to smart Pay As You Go doesn’t require a credit check. If you would like more information about this, you can send us an email to feedback@bulb.co.uk and we can give you a hand with this. All the best, Lou

Posted 4 years ago

“Very easy pain free moving to this energy company.Just gave them previous energy suppliers details and they done the rest.This has reduced my bills drastically since moving”

Helpful Report

Posted 4 years ago

“Excellent company. A thousand times better than E.On. Bulb don't bother you with endless emails and phone calls trying to coerce you into getting a smart metre. It was very easy to join this company, their website is easy to navigate. Dealing with them feels really smooth and clear. I definitely recommend this company.”

Helpful Report

Posted 4 years ago

“Great, U.K.-based customer service, user-friendly app, great prices and green on top! Can’t fault Bulb :)”

Helpful Report

Posted 4 years ago

“Have save a lot in the last 3 months with bulb and get clear information about my energy use.”

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Posted 4 years ago

“Friendly staff”

Helpful Report

Posted 4 years ago

“Efficient and clear service for clean energy. I signed up to Bulb not a long ago and things has been smooth since then: they offered a smart meter, and the installation was quick an painless, and now I can control how much I spend hourly. This helped me to identify what could I do to waste less energy and spend less. Also they have a referral program, sign up with https://www.bulb.me/andrev2026 to get 50£ off your bills. After signing up you'll get a similar referral link so you will be able to spend even less.”

Helpful Report

Posted 4 years ago

“It is clear in its information and in its charges. our smart meter indicates clearly how much we are using on a daily basis which is helpful. With cold weather these past weeks we have been aware of using more gas than we would have wanted at this time of year1”

Helpful Report

Posted 4 years ago

“After submitting meter readings and being told how much we’ve spent on usage we got charged twice as much but still saying our account is in good shape?”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. Even if you've had a high statement, due to increased usage, it is still possible that your account is in a good shape. Account shape depends on a number of factors, including Direct Debit amount and credit/debt amount. I'll be happy to look into this for you, if you would like. So I can do so, would you be able to send me an email to feedback@bulb.co.uk please? All the best, Lou

Posted 4 years ago

“I am glad I change to bulb. Best thing ever. Cheapest around”

Helpful Report

Posted 4 years ago

“Very good customer service and great prices”

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Posted 4 years ago

“been with bulb for 2 years fantastic”

Helpful Report

Posted 4 years ago

Bulb is rated 4.1 based on 3,920 reviews