Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

Write Your review

Tell us how Bulb made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always on the ball”

Helpful Report

Posted 4 years ago

“Excellent service and massive savings on my bills, everything is simplified”

Helpful Report

Posted 4 years ago

“Was with Bulb for a good number of years, never any problem just straight forward good service, highly recommended”

Helpful Report

Posted 4 years ago

“I have emailed multiple times asking to be changed from my current prepayment meter to a standard one as was promised when I signed up over a year ago. Unfortunately i have never even had a response and so will be changing provider soon.”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry that you haven't had your meter exchanged by us. This is a process of credit checking that we do need to undertake to be able to change Prepay members over to credit meters. If this process hasn't already begun, I'll be happy to do this for you. So I can look into this for you, would you be able to send us an email to feedback@bulb.co.uk please? All the best, Lou

Posted 4 years ago

“Absolutely excellent, I have a twin meter system with two MPAN number and most of the other green providers would only transfer me, if I paid two standing charges. Bulb however recognised the set up, and only charge me one standing charge. Meter readings are easy through the bulb account, I stick both readings in, and only get one bill. Switching was very easy, absolutely no problems, only dealt with bulb, even for the final reading to the previous supplier. Paying by standing order is simple, and you can amend details through your bulb account. Bulb was also cheaper on both my tariffs. Absolutely recommend Bulb, ethical, cheap and hassle free. Ten out of Ten.”

Helpful Report

Posted 4 years ago

“The price goes up rapidly. Lack of smart meter service for PAYG . Very very poor customer service. Any time try to call customer service it takes long time to connect and never get the answer.”

Helpful Report

Posted 4 years ago

Hi Hadi, Thanks for leaving us a review. I'm sorry that you've had difficulty getting in touch with us. If you're having an issue with your Smart Pay As You Go account, we'll be happy to help. Would you be able to send us an email to feedback@bulb.co.uk, so we can look into your account for you? All the best, Lou

Posted 4 years ago

“The only energy company to make paying for gas and electricity fun! Their website is so easy to use and nicely designed. Quotes are so easy to get. Leaving or joining is a breeze!”

Helpful Report

Posted 4 years ago

“Absolutely amazing, very low tariffs and easy set up. Would highly recommend them”

Helpful Report

Posted 4 years ago

“Don’t bother! Prices soon shot up!”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. We don’t like increasing our prices, but because our tariff reflects the true cost of energy, we have to change our prices when costs change. We’ve written more about this on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-mar-21 All the best, Lou

Posted 4 years ago

“Good company. Fair prices”

Helpful Report

Posted 4 years ago

“put the bills up every month also my monitor tells me a haven’t used anywhere near the price there saying don’t go with them they get you in arrears then your trapped now i am paying £179 a month”

Helpful Report

Posted 4 years ago

Hi Kym, Thanks for leaving us a review. I'm sorry you're having these issues with your billing and I would like to look into this to see what we can do to help you. I've found your account from the email address associated with your review, so I've sent you today to give you a hand. All the best, Lou

Posted 4 years ago

“I have been very satisfied with the service that Bulb has provided. Saving money on my bills also helps. If other providers were as helpful there would be less complaints. I am a genuine Bulb customer.”

Helpful Report

Posted 4 years ago

“Very straightforward account management. Good communication, easy to contact if you need help. Good prices. Best utility company I have ever dealt with and I recommend them unreservedly.”

Helpful Report

Posted 4 years ago

“Putting prices up for not being informed”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry to hear this - before our most recent tariff change, we did send out emails to every member who would be affected. This gave all members 30 days' notice before the tariff change would come into effect. I appreciate that you may have missed this email however, and if this is the case, I'm sorry about this. If you would like any further help with this or to discuss this with us, you can send us an email to feedback@bulb.co.uk. All the best, Lou

Posted 4 years ago

“Brilliant, well-organised and price-competitive energy supplier!”

Helpful Report

Posted 4 years ago

“Thieves Refusing to refund my credit. Bunch of SCAMMERS. Stay away”

Helpful Report

Posted 4 years ago

Hi Gustavo, Thanks for leaving us a review. I'm sorry that you haven't had a refund of the credit on your account - we do need to leave one month's credit in your Bulb account at all times as we buy our energy in advance. However, provided that you have more than this, we'll be happy to refund this back to you. So I can look into this for you, I have sent you a private message about this. All the best, Lou

Posted 4 years ago

“They do exactly what they say they will and keep you updated too.”

Helpful Report

Posted 4 years ago

“Not impressed with the service can't get in touch by phone, when I eventually did get though I immediately got cut off not impressed.”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry that we were experiencing some issues with intermittent phone service. This issue is now fixed, so you shouldn't have any more issues getting back in touch with us. Alternatively, if you would like to contact us through another means, you can send us an email to feedback@bulb.co.uk, and we can give you a hand with anything you require there. All the best, Lou

Posted 4 years ago

“I came back to Bulb because they were price competitive, then they raised their prices. Previously they were outstanding and ahead of the field but now losing ground.”

Helpful Report

Posted 4 years ago

Hi John, Thanks for leaving us a review. We’ve had to increase our prices because the cost of supplying energy has increased significantly. Wholesale costs are up by 29% since March, when we last changed our prices. Because our tariff reflects the true cost of energy, we have to change this accordingly. If you would like to read more about this, you can view our blog post here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 4 years ago

“I recently switched to Bulb. The switch was easy and the App is great to keep you up to date with your monthly usage and balance. Prices very competitive. Highly recommend.”

Helpful Report

Posted 4 years ago

Bulb is rated 4.1 based on 3,920 reviews