Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service when I contacted Bulb about a billing query. Prompt and courteous responses and a speedy resolution to the problem.”

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Posted 4 years ago

“Perfect customer service with my emergency enquiry within 3 hours received a response”

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Posted 4 years ago

“Prices wonderful very efficient and easy doing and sending meter readings.”

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Posted 4 years ago

“Resealable price and fantastic job”

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Posted 4 years ago

“Not bin with bulb energy for long but up to now .im happy with them”

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Posted 4 years ago

Hi there, Thanks for leaving us a review. We're really glad to hear that you're happy with our service. I can see that you've rated us 3 stars so if there is anything that we can do for you to improve this rating, we would be eager to give you a hand. If you would like to discuss this, you can send us an email to feedback@bulb.co.uk. All the best, Lou

Posted 4 years ago

“Great supplier and communication. Happy customers!”

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Posted 4 years ago

“Very helpful people and very professional”

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Posted 4 years ago

“Appears to be costly fare”

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Posted 4 years ago

Hi there, Thanks for leaving us a review. We're sorry to hear that you're not satisfied on price - if you would like to discuss this any further, you can email us on feedback@bulb.co.uk, with your account details and we can take a look at your monthly Direct Debit for you. All the best, Lou

Posted 4 years ago

“I switched to bulb because I wasn't happy with my old supplier. So glad I did . I have no intentions of leaving. I have found that my bills have come down and they are very helpful”

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Posted 4 years ago

“Good service polite staff.”

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Posted 4 years ago

“Changed to Bulb this year, all seems good so far, usage has been heavier than the past due to the cold Spring weather and an ageing carcass which does not enjoy the chill factor, but charges still appear reasonable, so hopefully it will be 5 stars with some further experience..”

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Posted 4 years ago

“Simple and straightforward to deal with”

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Posted 4 years ago

“Excellent company never had any problems with them at all highly recommended”

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Posted 4 years ago

“Excellent service”

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Posted 4 years ago

“I have just recently joined Bulb which was easy to set up online including the payment app.”

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Posted 4 years ago

“Really pleased with my service from Bulb. Very efficient, simple to use and cost effective. Thanks Bulb 🙏”

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Posted 4 years ago

“Moved over to bulb and unfortunately I’m now paying more then I did with my old company because after the move you upped your prices”

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Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry for the unfortunate timing of this price change. We don’t like to increase our prices, but we have to change our prices when costs change because our tariff reflects the true cost of energy. By March when the price change was announced, wholesale costs were 31% higher than they were the previous September. You can read a little more about the rationale behind this price change on our blog here too: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-mar-21 All the best, Lou

Posted 4 years ago

“I love that Bulb supplies not just green electricity, but also gas.”

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Posted 4 years ago

“Excellent service always helpful and no problem is too small for them, prices are very affordable”

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Posted 4 years ago

“I moved a few weeks ago & returned to Bulb having been very happy with them at my previous home. They came & fitted smart meters for me very soon after I moved. I like having the In home display, helps me keep a close eye on energy usage. Very happy with the service Bulb provide.”

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Posted 4 years ago

Bulb is rated 4.1 based on 3,920 reviews