Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, very easy to talk to”

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Posted 4 years ago

“Customer service fantastic easy to top up your meters and they keep you informed all through the joining process”

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Posted 4 years ago

“Very good service”

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Posted 4 years ago

“Easy to use account all there in one place. Shoes you your usage and upcoming payments.”

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Posted 4 years ago

“Great aervice, easy to use, great app, good prices”

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Posted 4 years ago

“Absolutely love bulb it saves me money every week and it's alot cheaper than ovo/boost ,British gas,any many more”

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Posted 4 years ago

“Very happy with bulb so far. Very informative and usage and bills close at hand with the app.”

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Posted 4 years ago

“Best decision I made changing over to bulb.”

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Posted 4 years ago

“Keep you up-to-date with everything so you know month by month what energy you are using so you don't get in arrears .”

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Posted 4 years ago

“Glad I made the switch”

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Posted 4 years ago

“Go to move only be with them 8weeks”

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Posted 4 years ago

Hi Lee, Thanks for leaving us a review. I'm sorry to hear that you're switching away after having only being with us for a short time. Even if you've switched away, I would still like to look and see if there's anything I can help you with. Would you be able to send us an email to feedback@bulb.co.uk please? All the best, Lou

Posted 4 years ago

“Good prices. Great customer service”

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Posted 4 years ago

“Excellent service low bills”

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Posted 4 years ago

“Plan increased after 1 month and they expect monthly readings....”

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Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry for the unfortunate timing of our price change - you can read about the reasons for this price change on our Blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-mar-21 Furthermore, because we bill our members monthly, we do recommend submitting monthly meter readings. This ensures that you're only ever billed for the energy you've used. If you're not able to submit a meter reading, we can use an estimate based off of your previous usage. Even in this case, we do recommend submitting meter readings every 3 months at the least. If you do have any other questions, you can email us on feedback@bulb.co.uk. All the best, Lou

Posted 4 years ago

“Friendly emails and clear instructions if your response is needed.”

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Posted 4 years ago

“Been with bulb a month now already noticed a difference in price”

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Posted 4 years ago

“Haven't been with Bulb very long but so far they have been very good. Hopefully this will continue and maybe a five star next time.”

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Posted 4 years ago

“Just moved over to Bulb and very happy with them. No problems at switch and less money than before”

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Posted 4 years ago

“*Keep well clear of this money grabbing company* I started with *Bulb* in February this year. I've already had enough of them. It's now May, and I will leave them on the 14th. I cannot wait to get away from this company. Don't trust them with your bank account. They will change your direct debit at their will. As I'm leaving them they chose to take out two Direct Debit payments from my bank account over just two weeks (should be £52 once a month - over those two weeks they took £105). They even sent me an email stating they would not do that !!!. Oh yes they did. I asked them to return the cash they stole from my account. Not responded and my cash has not been returned to me. Raiding my bank account twice in the past two weeks was totally unnecessary. They hold enough of my money in credit to cover any final bill they send me. After my experience with this company I would advise anyone reading the above to *Keep well clear of this money grabbing company* I'm sure my problems with this company are not over yet. Trust me; I will post updates every time they get it wrong until I have left them in the long grass.”

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Posted 4 years ago

Hi Allan, Thanks for leaving us a review. I'm sorry that you've had these issues with your payments, and that two payments were taken - it looks like there might have been an issue with your payment date changing that caused two payments to be taken in close succession. I can see that a refund for this second payment has been raised for you by my colleague and that they are handling this for you. If you do have any other questions or queries, you can respond to her there or you can send us an email to feedback@bulb.co.uk. All the best, Lou

Posted 4 years ago

“They make everything so simple and the customer service is brilliant Happy with the price and can’t really think of anything that could be improved”

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Posted 4 years ago

Bulb is rated 4.1 based on 3,920 reviews