Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, very responsive to any queries.”

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Posted 4 years ago

“I had a difficult time with my previous energy company. I had moved to a new home, and they had the energy scheme here. I switched to Bulb as I approved of their green philosophy. As a bonus, I found the customer service to be above and beyond. The agent was very helpful walking me through the step of figuring out the meter, and how to take the readings. The tariff was less than I was paying. I have been with them for4 months now, and they have been splendid.”

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Posted 4 years ago

“So glad I switched to Bulb and wish I’d done it sooner than remain as long as I did with my previous energy supplier! I would definitely recommend.”

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Posted 4 years ago

“Straight to the point and very helpful”

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Posted 4 years ago

“Great service”

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Posted 4 years ago

“Good Monthly Bill And Usage So You Know Your Balance Each Month”

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Posted 4 years ago

“Awful. They are charging me about £100 electric (no gas) for a tiny one bedroom flat. They can't give me a smart meter, despite pestering me for months, as I'm on economy 7. I raised a complaint about a month ago with no response other than a feedback survey. Just dire.”

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Posted 4 years ago

Hi Ruth, Thanks for leaving us a review. I'm sorry you haven't had a positive experience with us. I have found your account from the email address attached to your review and I can see that we did raise a complaint with you but it doesn't look like this was responded to, so this was closed. I'm happy to raise another for you though, so I've sent you an email this morning. There, I can address any questions and concerns you have. All the best, Lou

Posted 4 years ago

“I moved to bulb at beginning of March unfortunately 16 days after it all went through they informed me there prices was going up the gas is brilliant the electric is a absolute joke”

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Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry for the unfortunate timing of this price change for you. Wholesale prices have increased to their highest levels since 2018 due to demand post-lockdown, which is why a typical member will now see a slight increase in their billing, paying £1.33 more for their energy a week. We’ve written more about this on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 4 years ago

“Easy transfer and set up. No issues”

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Posted 4 years ago

“Very good”

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Posted 4 years ago

“Very satisfied”

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Posted 4 years ago

“Excellent energy provider and cheap rates”

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Posted 4 years ago

“Acceptable costs, and my accounts are easy to understand and manage. Comprehensive information on the amount of energy I am using. Friendly prompts and reminders to submit my meter readings!”

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Posted 4 years ago

“Bulb offered a competitive tariff for my home dual-fuel requirements. Their customer service seems good so far and am prompted in good time to submit monthly meter readings. I am confident they will continue to be a good utility supplier.”

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Posted 4 years ago

“Switching to bulb was very easy, service and communication have been good. It was however disappointing the prices were increased within weeks of switching to bulb.”

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Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry for the unfortunate timing of this price change - you can read more about the reason for this on our Blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-mar-21 If you would like any other help, please do send us an email to feedback@bulb.co.uk with your email, full address, full name and date of birth. All the best, Lou

Posted 4 years ago

“Easy to give readings and look after your account”

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Posted 4 years ago

“These guys are environmentally friendly, competitively priced and easy to contact.”

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Posted 4 years ago

“lt was good”

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Posted 4 years ago

“I used bulb in the past to supply my energy and found them to be really competitively priced and easy to use with regards to supplying meter readings and understanding how much energy I use. Following a house move I found myself with a company that was far more expensive so I switched back to bulb and my bills have already significantly reduced after just a couple of months, I will definitely be staying with them for the time being”

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Posted 4 years ago

“Only been with bulb a couple of months great service”

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Posted 4 years ago

Bulb is rated 4.1 based on 3,920 reviews