Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bulb make life very easy. They did all the work in moving us from our previous supplier and their website is very uncomplicated. We are new customers so will have to wait and see how our bills work out.”

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Posted 4 years ago

“Good service very easy to set up and manage.”

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Posted 4 years ago

“Changing to bulb has been an improvement on my gas ,but iam still putting a lot on the electricity”

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Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry to hear that you've been using more electricity than you expected - would you be able to send us an email to feedback@bulb.co.uk, so we can look into this for you? All the best, Lou

Posted 4 years ago

“Very easy to use, great information, no hassle, not the cheapest but customer care is worth that small difference. Plus eco friendly energy. Would definitely recommend”

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Posted 4 years ago

“bulb have been great. clear statement of gas and electricity use. i definitely recommend them.”

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Posted 4 years ago

“Simple processes and communication”

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Posted 4 years ago

“Good company to be with a lot better & cheaper than I was with Scottish Power have recommended to a few of my friends & got a neice wee thanks from yous”

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Posted 4 years ago

“I had no issues so far from Bulb contrary to what I have viewed on line before I switched supplier..I have regular email contact which is great..My D/D plan has stayed the same and Bulb have informed of any changes that may occur. There are Lots of go green plans to consider..Thank you Bulb team for your efforts and service”

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Posted 4 years ago

“Straightforward service, very transparent and efficient”

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Posted 4 years ago

“But prices up, was owned money from u but never got it”

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Posted 4 years ago

Hi Tina, Thanks for leaving us a review. I'm sorry to hear that you're still waiting for a refund from us. If this is after a change of supplier, this should be an automatic process after you've had your final statement generated by us. This can take up to 6 weeks however, so if you're still waiting for this, this may be why you are yet to receive your refund. Either way, I'll be happy to look into this for you. Would you be able to send us an email to feedback@bulb.co.uk, so we can give you a hand with this? All the best, Lou

Posted 4 years ago

“Wish not changed from EDF as in short time 2 price increases”

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Posted 4 years ago

Hi there, Thanks for leaving us a review. We don’t like increasing our prices, but because our tariff is low and reflects the true cost of energy, we have to change our prices when costs change. Wholesale costs are now 31% higher than they were last September, when we last changed our prices. We’ve written more about this on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-mar-21 If you have any further questions, or would like to discuss this further, you can send us an email to feedback@bulb.co.uk. All the best, Lou

Posted 4 years ago

“Very disappointed. Went through the hassle of switching three facilities over to Bulb as they had a good price. Within two weeks, prices increased about 40%. Great. Hassle switching over to another provider again. I ended up with a deal that was worse than it would have been had I just gone with a safe bet (EDF) and not taken a gamble with Bulb. They’ve wasted so much of my time, and lost my future business with that hike.”

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Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry for the unfortunate timing of this price rise. We hadn't changed our business tariff rates since November 2018, but we appreciate no price change is welcome. As our tariff reflects the true cost of energy, when wholesale costs change, we have to do the same. You can read a little more about this in our Help Centre article here: https://help.bulb.co.uk/hc/en-us/articles/360060086052 All the best, Lou

Posted 4 years ago

“Excellent service low bills”

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Posted 4 years ago

“Bulb is ok but my monthly payments keep changing and I don’t believe I use what they say I use”

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Posted 4 years ago

Hi Tracy, Thanks for leaving us a review. I would like to take a look into this for you - would you be able to send us an email to feedback@bulb.co.uk, so we can give you a hand with this? All the best, Lou

Posted 4 years ago

“SCAM ALERT ⚠ CHECK IMMEDIATELY IF YOU BEING CHARGED 24/7 FOR MIDNIGHT TO 7AM TARIFF.. WARN EVERYONE,MASS AND SOCIAL MEDIA SHOULD KNOW AND TALK ABOUT THIS CON ARTISTS!”

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Posted 4 years ago

Hi Adrian, Thanks for leaving us a review. If you have a 2-rate meter, you should automatically be charged correctly for this. If this isn't the case, we would of course want to look into this for you. I've sent you a private message about this so that we can look into this for you. All the best, Lou

Posted 4 years ago

“STRAIGHT FOREWARD ,WITH A GREAT SIMPLE CHANGE OVER , A SMART METRE FITTED, WITHOUT ANY FUSS, VERY PROFESSIONAL, I'M VERY PLEASED TO HAVE CHANGED TO BULB POWER SUPPLY.”

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Posted 4 years ago

“I switched to Bulb in February and so far they have been really good - the switch was efficient and the communication was clear and frequent. They keep me informed about my balance and when and how much payments will be.”

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Posted 4 years ago

“Cannot fault them.”

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Posted 4 years ago

“Excellent service 👏👍”

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Posted 4 years ago

Hey Emma, Thanks for leaving us a review. I am really happy to hear you have been pleased with our service, that really means a lot to us. Best, Carl

Posted 4 years ago

“Very good prices. This company have an excellent website and customer service. They made the whole process of changing over from another energy supplier exceptionally easy abs their communication is outstanding. I'm glad I made the switch!”

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Posted 4 years ago

Hey Esther Thanks for your review today. We really appreciate the support in regards to your comments. We aim to ensure our switch process is easy and simple. We are also pleased to hear that our service has been great for you too, we have worked hard on training to ensure all our staff provide top tier service for our members. Thanks again. Best, Carl

Posted 4 years ago

Bulb is rated 4.1 based on 3,920 reviews