Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wry good and informative company. I have never made any complaints as they are very good at giving out any information when I needed to know about anything”

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Posted 3 years ago

“We have not had to have direct contact with Bulb customer service because their service is straight forwards and hassle free. This occasions we had contact to arrange a refund of credit to us. Their representative was polite, informative & happy to help. Their automated serve is easy to follow…. so yes,.. very happy with the service they have been providing for the last 3 years”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“Amazing, efficient. super service. Customer service provides answers to queries fast and efficiently either by phone or email. Thank you Maha Thomson”

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Posted 3 years ago

“Super service. Nothing too much trouble.”

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Posted 3 years ago

“Always extremely helpful when contacted, no matter what the problem is, you are not hurried in your explanation, and they do everything they can to help you. Their billing system is easy to understand and paying each month for your electricity means no huge bills every quarter or bi-annually. I woukd recommend them to anyone.”

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Posted 3 years ago

“I moved the same month on 14: 10: 2021 gas has unpaid amounts from the past why not miss deleted payment from before I have.gaz am.children please nice do something”

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Posted 3 years ago

Hi Mariana, Thanks for sharing your review. I'm sorry to hear that you've issues with Bulb since you've moved in. If the previous tenant left debt then that's definitely not yours to pay. Please email feedback@bulb.co.uk so we can get that sorted for you. All the best, Megan

Posted 3 years ago

“Had the pleasure off speaking to Ben re: gas card not registering properly. A new 1 Was ordered within minutes and my mind put at rest that the credit on gas card would not be lost. Super happy with bulbs customer service. Good job guy’s.”

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Posted 3 years ago

“The member of staff was great”

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Posted 3 years ago

“Brilliant company, easy to contact and easy to deal with.”

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Posted 3 years ago

“Bulb are professional and promt you to send your meter readings in. I have no complaints and would recommend them.”

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Posted 3 years ago

“Easy switch to bulb.all good so far”

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Posted 3 years ago

“Easy switch to bulb.all good so far”

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Posted 3 years ago

“Happy with the tariffs and services provided by bulb, the £50 for signing up for both gas and electric was most welcome, good communication for any issues which may arise such as the inevitable price rise”

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Posted 3 years ago

“So good so far 6 months with them”

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Posted 3 years ago

“Efficient and effective Phone answered quick too”

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Posted 3 years ago

“Bulb have provided a generally excellent service for the last few years. The web site is clear and efficient so that routine procedures like entering readings were easy. Their phone help has been really good also. I now have a smart meter and that seems to be working fine although installation was rather lengthy. I am not sure if Bulb is as competitive in price as it was when I switched but my feeling is, it is not too bad in this respect.”

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Posted 3 years ago

“The online Bulb account is so brilliantly easy to use, you stay in complete control of your usage and spending. The pricing structure is simple and transparent and very importantly the energy is renewable and carbon neutral, so we are not damaging the world, very important! I wouldn’t change, despite other providers offering so called deals.”

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Posted 3 years ago

“Great Great Great honest and efficient”

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Posted 3 years ago

“Good and correct service. Fair price.”

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Posted 3 years ago

Bulb is rated 4.1 based on 3,920 reviews