Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely flawless transfer to this supplier, eco friendly company and everything was very clear from the beginning, no hidden charges or shady tactics. Very satisfied customer.”

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Posted 4 years ago

“Got to be hones, couldn't be faffed to change from the old expensive company, my friend did it in minute's plus we both got money rewards, I have cheaper gas and electricity !!!! so easy to give bulb actual meter readings monthly and keep more control. Love it. Nice that someone cares about the customer. Thanks Bulb.”

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Posted 4 years ago

“I joined up with bulb only to receive an email a few weeks later telling me your prices was going up, so looking around for another company at present.”

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Posted 4 years ago

Hi Brian, Thanks for leaving us a review. I'm sorry for the poor timing of this price change. We don’t like increasing our prices, but because our tariff is low to reflect the true cost of energy, we have to change our prices when wholesale energy costs change. After these changes, a typical member will pay £1.33 more for their energy a week. If you would like to read more about the reasoning behind this price change, you can do so here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 4 years ago

“Very good”

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Posted 4 years ago

“Always good service and website easy to negotiate.”

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Posted 4 years ago

“After promising to install a digital meter, I was ignored on multiple emails, absolutely no response.”

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Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry to hear this. I would like to look into this for you - would you be able to send us an email to feedback@bulb.co.uk with your account details, so we can see how we can get this resolved for you? All the best, Lou

Posted 4 years ago

“Easy to talk to on phone Very reasonable prices”

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Posted 4 years ago

“Bulb were my supplier of gas and electricity at my old property and are the provider of electricity, which is all I have at the new property. Bulb have always been a really good provider for me and there for me when needed. I would highly recommend them.”

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Posted 4 years ago

“Recently moved to Bulb Dual Fuel from BGas. Was pleased with the ease of transfer and, what I think is a better rate. The price increased just after we joined but so far no need for concern as other energy suppliers have raised their prices too. Hopefully we will still be better off with Bulb.”

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Posted 4 years ago

“Easy to switch, kept well informed and nice straightforward language used.”

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Posted 4 years ago

“they are ok”

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Posted 4 years ago

“I was supposed to get a smart meter fitted which I haven’t had, no one has been in touch to say why not very impressed”

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Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry no-one has been in touch about your smart meter installation. You may be able to book this yourself through your Bulb account here: https://account.bulb.co.uk/dashboard/smart/install If you can't, would you be able to send us an email with your account details to feedback@bulb.co.uk, and we can help you there. All the best, Lou

Posted 4 years ago

“Only been with bulb for 3 months but no problems so far. Easy to send meter readings, change your monthly payment and easy to use phone app. Not been in contact with there customer services so cannot comment so hoping this company is better then my previous one’s I’ve been with.”

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Posted 4 years ago

“No problems changing over and good communication about my bills.”

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Posted 4 years ago

“I recently switched to Bulb as it offered a cheaper tariff and greener energy. I've been really impressed with their service, professionalism and particularly the way they communicate with customers: clear, honest, concise and prompt. Super impressive.”

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Posted 4 years ago

“Only been with bulb a few months but everything seems to be pretty good 👍🏻👍🏻👍🏻”

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Posted 4 years ago

“It is the best company.Provide the electricity and gas to your house🏠.”

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Posted 4 years ago

“Very easy to switch too from another provider. Good app and online communication. Really happy and got £50 credit to switch 😃”

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Posted 4 years ago

“Excellent service provided..”

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Posted 4 years ago

“Changed over to Bulb was the easiest ever!!! Would recommend”

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Posted 4 years ago

Bulb is rated 4.1 based on 3,920 reviews