Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely easy transfer over, good customer service kept me notified every step of the way. Would recommend.”

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Posted 4 years ago

“The help that this company has given me has been excellent and they have kept my bill down as well”

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Posted 4 years ago

“Renewable energy at a competitive price, with excellent service/communication.”

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Posted 4 years ago

“Easy change over and much less per month staff are caring nothing is to much trouble as I'm a disabled customer”

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Posted 4 years ago

“Before we had even paid our first bill they hiked the price up and then have hiked it up again. Not impressed. Will be looking for another supplier.”

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Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry for the unfortunate timing of these price changes. We’ve had to increase our prices because the cost of supplying energy has increased significantly. Since we last announced a price rise in March 2021, wholesale costs are now 31% higher than they were in September. Because our tariff is already low, we have to pass these increases on to our members. We’ve written more about the reasons behind the change on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 4 years ago

“Swapped over from BG price has gone up twice in 3 months so I’m on the fence tbh”

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Posted 4 years ago

Hi there, Thanks for leaving us a review. We’ve had to increase our prices because the cost of supplying energy has increased significantly. Wholesale costs are up by 29% since March, when we last changed our prices. A typical member will now see a slight increase in their billing, paying £1.33 more for their energy a week. You can read more about this on our blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 4 years ago

“Very easy to switch too from another provider. Good app and online communication. Really happy and got £50 credit to switch 😃”

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Posted 4 years ago

“So far have been impressed by all the communications received. I think the monthly statement is very clear and easy to understand.”

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Posted 4 years ago

“Keep you up to date all the time website and app very easy to use”

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Posted 4 years ago

“Never had any problems with customer service.”

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Posted 4 years ago

“Excellent value for money. Easy change over from old supplier I’ve been recommending to everyone”

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Posted 4 years ago

“I'm very happy with Bulb so far. Switching over to them was completely pain-free; their app is extremely informative and easy to use, and the £50 friend incentive is a great reason to join up. And, of course, their energy is cleaner so I can use them with a cleaner conscience.”

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Posted 4 years ago

“No hassle switch over from my previous supplier. Bill is easy to understand. Only issue I have is that my smart meter which I had with OVO years ago was connected when I switched over, but it's now disconnected. Will have to contact Bulb to reconnect. But doing manual meter readings is very simple on their mobile app. Especially like the torch button for when I have to go under the stairs for the gas reading!”

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Posted 4 years ago

“No hassle changeover”

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Posted 4 years ago

“Makes it easy to see what you are spending every month. Great idea.”

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Posted 4 years ago

“So glad i switched. Energy bills have been reduced significantly.”

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Posted 4 years ago

“Communication from Bulb is very good. my monthly bill is forwarded to me very promptly. Letting me budget very easily. I'm glad of my credit but this has come over the period of two increases in my bill which I hope will reduce during the summer and hence balance out compared to my higher priced, but fixed rate with British Gas.”

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Posted 4 years ago

“Starts off low then shot up and now I owe more than I ever used before.”

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Posted 4 years ago

Hi there, Thanks for leaving us a review. I've been able to find your account from the email address associated with your review, so I've taken a look at your billing. It does appear that there was a jump in your usage due to us not receiving regular meter readings, but I've explained this situation a little more fully to you via email. If you have any further questions or queries, do let me know by responding to my email. All the best, Lou

Posted 4 years ago

“I am disappointed that your prices have risen twice since joining.....!”

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Posted 4 years ago

Hi Tim, Thanks for leaving us a review. We’re sorry to put prices up for the second time this year, at a time that we know is difficult for lots of our members. Wholesale prices have increased to their highest levels since 2018 due to post-lockdown demand. This means that an average member will now see an increase in their billing of £1.33 per week. You can read more about this on our Blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 4 years ago

“Excellent value for money. Easy change over from old supplier I’ve been recommending to everyone”

Helpful Report

Posted 4 years ago

Bulb is rated 4.1 based on 3,920 reviews