Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not easy to view bills or changes to accounts, bill went up within 1 month of switching to Bulb from edf”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry you've had issues viewing your bills - you should be able to see these through your online Bulb account here: https://account.bulb.co.uk/dashboard/payments-and-statements Also, I'm sorry for the unfortunate timing of this price change - we have had to increase our prices due to increased wholesale costs. You can read about the reasoning behind this on our Blog post here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 If there's anything else we can help you with, would you be able to send us an email to feedback@bulb.co.uk with your account details please? All the best, Lou

Posted 4 years ago

“I used bulb in my flat in London and were absolutely fab! When I moved to Birmingham, the flat I was in was already supplied by Scottish power and was the worst experience ever. I am now back with bulb and happy as before. Satisfied customer.”

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Posted 4 years ago

“So glad we changed supplier. Easy to talk to and significantly lower costs.”

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Posted 4 years ago

“I would recommend Bulb the switch went seamlessly and I just submit my meter readings monthly”

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Posted 4 years ago

“Excellent service, great prices and easy to use app”

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Posted 4 years ago

“So pleased that I made the move to Bulb, so much better than my previous energy company by a mile.”

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Posted 4 years ago

“Good service”

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Posted 4 years ago

“Very upfront with you at all times. They also keep you in the loop and explain very clearly on all matters relevant to you, as one of their customers, whom they truly value!”

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Posted 4 years ago

“Friendly, swift customer service with useful app to keep an eye on everything. Very pleased!”

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Posted 4 years ago

“Good speedy communications Customer choice of payment totals Regular updates on account”

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Posted 4 years ago

“Absolutely brilliant, staff so professional, helpful, friendly, knowledgeable, available to talk to and great prices. Can't beat them. Thanks Bulb👍”

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Posted 4 years ago

“I thought they’d be good being a small company. Booked a smart meter, had it installed, it doesn’t work. I told them and they said it would be a 6 month wait for someone to come fix it. 6 months has passed and nothing. They then keep taking more money than I’m using. So why don’t you actually come fix it rather than bothering me and taking money? I’m so close to leaving.”

Helpful Report

Posted 4 years ago

Hi Olivia, Thanks for leaving us a review. I'm sorry you've had issues with your smart meter. Provided that you are able to still provide manual meter readings, your billing should still be correct to your usage, even if we're not able to get smart meter readings through. So we can look into this for you, would you be able to send us an email to feedback@bulb.co.uk, with your account details please? All the best, Lou

Posted 4 years ago

“I'm a new customer with Bulb and they've been great. Very helpful, keep in touch every stage of the change over, made it so easy. Would recommend.”

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Posted 4 years ago

“really easy to contact a human!”

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Posted 4 years ago

“I was recommended to change to Bulb by my sister, I am really pleased I did because they keep you up to date with what is going on. I would definitely recommend them to anyone else, and I am paying less.”

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Posted 4 years ago

“It was easy to switch suppliers, Bulb kept me informed every step of the way”

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Posted 4 years ago

“I signed up in March, and before they even started supplying my property in April they put the prices up. They then put the prices up again in May. I'm looking to move to a new provider now. The app's nice though.”

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Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry for the unfortunate timing of this price change. We’ve had to increase our prices because the cost of supplying energy has increased significantly. Wholesale costs are up by 29% since March, when we last changed our prices. We’ve written more about this on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 4 years ago

“Good communications”

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Posted 4 years ago

“Great company. Always keep updating with bills etc. Very good.”

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Posted 4 years ago

“Bulb is so easy to use - no complicated tariffs to try to understand and the best deal I could get. Submitting readings is easy and all done online. No fuss, no bother - just good service and money off for recommending Bulb to others.”

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Posted 4 years ago

Bulb is rated 4.1 based on 3,920 reviews