Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rang Bulb tiday and the advisor I spoke to was amazing. Sorted everything for me. First class.”

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Posted 3 years ago

“I am very pleased with the service that Bulb provides. They are easy to communicate with online.”

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Posted 3 years ago

“great response time.”

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Posted 3 years ago

“I found your company very good I had no problems with you, it was a shame that you went into liquidation thank you.”

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Posted 3 years ago

“Helpful staff explained in detailed all my inquiries”

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Posted 3 years ago

“Very good staff explained all what i needed to know”

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Posted 3 years ago

“Good service and excellent price”

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Posted 3 years ago

“Excellent customer service By far the best provider there is today”

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Posted 3 years ago

“Good understanding and support”

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Posted 3 years ago

“Very helpful, great to be using green energy and at the moment prices are fine.”

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Posted 3 years ago

“Never had any problems,excellent service”

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Posted 3 years ago

“Very helpful & supportive with my payment plan”

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Posted 3 years ago

“Quick response times and very helpful”

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Posted 3 years ago

“Online account and app are easy to understand. Good service”

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Posted 3 years ago

“Alway informative as to billing and available tariffs, a pity they have gone into administration, however a greater regret that the CEO has continued to receive and accept his considerable salary propped up by the government and tax payers money. Is not the current gaining of the company mainly his doing despite the huge increases in fuel costs to the suppliers.”

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Posted 3 years ago

“Shocking. Won't reply to my emails and when I ring I get cut off mid sentence. EDIT Since this review bulb have contacted me and have sorted my issues out very quickly”

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Posted 3 years ago

Hi there, Thanks for taking the time to help us improve our service by leaving a review. I'm really sorry to hear that we’ve let you down on this. We always aim for the highest level of service, and it seems like you haven't experienced that with us recently. I’d really like to take a look at your account and see what I can do to improve your experience with us. I’d also like the chance to speak to the agents who managed your case so I can make sure that they receive additional training. Then we can ensure other members in your situation receive better service in the future. I have sent you an email directly from myself so we can discuss this further, please reply back to me there. All the best, Katie

Posted 3 years ago

“Lady was great and very helpful”

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Posted 3 years ago

“The representative was very professional and took her time to explain things step by step all the information was very easy to understand. All my questions were answered and was not rushed to end the conversation.”

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Posted 3 years ago

“I made a mistake at looking at my my payments I sent bulb a message very quick at responding but it was me who made the mistake not bulb I also sent an apology”

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Posted 3 years ago

“Excellent provider, cares for the environment and for its customers”

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Posted 3 years ago

Bulb is rated 4.1 based on 3,920 reviews