“Honestly, the checkout process was a miserable experience. Wasn’t able to remove items and something that should’ve taken five minutes, took half an hour.”
“I would not recommend Burrow.
I purchased the standard Range 3 seater sofa last June. After assembling it however, I found that the front middle two legs were shorter than the rest, and a couple were crooked. After trouble shooting many solutions with the Burrow team, nothing worked, and they ended up sending some replacement legs to try. These did not work either so I think this is a design malfunction of this sofa, (maybe just applicable to my batch). Plus the side cushions never lay completely flat, even after much smoothing, reshaping and 3 months of use. Anyway, its all assembled and I don't want to disassemble it to return but if I had the time and energy I probably would. At this price point, I would expect this sofa to work more flawlessly, and not be a hassle to figure out.”
“Doing furniture differently, Burrow makes a great product and backs it up with caring support teams. We are quite happy with our two couches and now have an affinity for the Burrow name.”
“I absolutely love all my Burrow pieces. I started with the nomad sofa/chaise and chair + ottoman. Loved them so much I have added the Carta table and credenza. Love the look and the hairpin legs. I was nervous about a light color couch but it really is stain resistant and easy to clean. So happy!!”
“We've ordered two sets of furniture over the last couple of years and we couldn't be more pleased with them. They are sturdy and have withstood guests and three cats. We are redoing our sunroom next year and look forward to another purchase from Burrow. Super glad we found them!”
“Bought the couch a year and a half ago- it is holding up well, I like that it’s modular and I can move the ottoman. Kind of wish I gave more thought to the width of the couch. I ended up removing the back cushions to make it wider for sitting back and sleeping.”
“I really like the Burrow furniture. It is stylish, easy to assemble, and easy to clean. One thing I have been frustrated with during both of my experiences with Burrow is the delays and lack of communication. When we first ordered a couch, there were multiple delays of the product. This was during a time where multiple companies were experiencing delays so I was not too frustrated. Later we ordered an ottoman and not only were there delays, but there was no communication about it. I had to reach out to the compnay and ask them about my order and only then did they admit it was delayed. It felt like they had forgetten completely about the order and only by me reminding them did they make sure it was delivered.”
“We LOVE our great sofa! Super comfy, perfectly modern looking, never gets dirty...! And the way it arrives in such easy carry boxes - we would definitely buy from Burrow again and recommend them strongly to others. (The dogs love it, too!)”
