“I have bought products on the site a few times but when I ordered this time they were short one deodorant but didn’t advise me the order was held up until I emailed them. Otherwise I can’t complain about the service and I would use them again.”
“I ordered a white jug to go with our brand new white kitchen, but received a grey one instead. I replied to an email sent to me about my order to say you’d sent me the wrong one, but I received no response. I was pretty desperate for filtered water after our previous jug broke and since I got no response I decided to use it anyway. I must say it’s a big improvement on the previous model which didn’t pour well and didn’t hold as much water. I love the new version but was disappointed with receiving the wrong colour and the lack of response to my email.
17/4/18 As an update I was sent replacement parts so I was able to transform most of the grey parts into white as per my original order, so I was very pleased that they made right their mistake. I am now really happy with my purchase as this jug is a huge improvement on the previous model.”
“I was happy with the products I purchased from Buy Organics Online, but not with the delivery service from Fastway Couriers. Instead of delivering the parcel on Friday morning, it seemed to get lost, disappeared from their tracking website, then re-appeared and was shown as delivered when it had not been. I spoke to the Courier when he came to deliver it on Monday morning, but it was not on board his van. Thankfullly, it finally appeared on my doorstep at 10 pm Monday!”
“It had the product I wanted which had sold out on a lot of other websites. It did take longer to receive the item than I expected but it arrived safely.”
“If find the product great however I find the roll on bottle leaks a little around the roller so therefore I am wasting product. Also I want to busectollnon over spray so hiw can I go to his if I purchase the magnesium in the large bottle?”
“I used to buy the Mediterranean Bliss shampoo and conditioner by Biologika in a 500 ml bottle from a organic shop nearby to me. I was unhappy with the company and knew I wanted the product, so getting a 1 litre bottle for shampoo and conditioner online is much better value and far more convenient for me now.
The organic shop did not sell the product in a 1 litre bottle either!”
“The large tin of chai I ordered was cheaper than from the manufacturer and the postage costs were less. It was delivered promptly and arrived in excellent condition.”
“Great prices, but took awhile to get to me but I understand this wasn't 100% Buy Organics fault as the stock arrived damaged or at least that was what I was told.”
“It's the only site that I know of that stocks the Wild Henna Shampoo and Conditioner I love and this time you had the Biologika fragrance free deodorant that I couldn't get at my local organic store so I was a very happy chappy.”
“Great prices for products and a straight forwarding purchasing process. Order processing and delivery emails were sent so I knew exactly when to expect my order. Happy customer!”
“I finally did receive my order, I know the delay was not Organics on line’s fault but the freight company’s mistake. As I deal with freight people on a regular basis I understand mistakes are made & it can be frustrating but when you look at the amounts they deal with on a day to day basis. It’s not surprising. Thank you”
