“I cannot believe how long it took to receive my apricot kernels. I tried several times to get some phone contact, eventually I had to resort to email to order, But noone told me I had to wait at least for two weeks before I received my order.
Poor service all round.”
Thanks for your review, Victor.
You emailed us on the 11th of July asking us to process another order to be sent out to you.
We processed this order early on 12th July.
Your order was delivered on the 21st of July which was around 8 business days.
AusPost does list that it may take typically up to 6 business days and occasionally longer for delivery between our location and your location.
Not sure what expectation you had on delivery time but the time for delivery of this parcel wasn't very far from standard timeframes. If you were expecting it within a couple of days, that was never possible.
Had we been aware of the relative urgency we would have certainly suggested express post delivery which would have cut the delivery times to meet your expectations.
“Since I began buying from your company I have always been 100% satisfied. Products and services are excellent. I will always buy what I can from you and recommend to others. Thank you!!!
Rensina”
“I am very happy with the products, although I was a bit disappointed with my last order because I could not get the quantity of arrowroot starch I needed. Hopefully, I can get the right quantity next order.”
“good and reliable supplier
good discounts and freight rates are very competitive
web site is a bit clunky though possibly too many items in the catelogue?”
“Fantastic service and selections. We appreciated the knowledge of the organic preservative free wines which one was out of stock and your suggestion of an alternative sounds great!”
“My product was packed and sent within 2 days and arrived a few days later. It was a very easy and effective process, better than I expected. The products were as advertised”
“Navigation of website from choice of products through to checkout was smooth. The despatch time was prompt and I had my order delivered within days. Packaging of my 20kg bag of wheat grain was thoughtful - they double wrapped the sack so that there was less to no chance of Aust Post's rough handling destroying the product. Very happy with the service.”
