“Disappointing Experience with My Washtower Delivery
I was initially excited to receive my Washtower, but the experience has been far from satisfactory. Upon delivery, I discovered it leaking all over my laundry floor—an inconvenience and frustration I didn’t anticipate. Every wash since then has litres of water all over the floor. This needs to be fixed ASAP.
Since the issue arose, I’ve made multiple attempts to contact customer support through calls and emails, asking for urgent assistance. Despite these efforts, it’s been seven days, and I’m still waiting to hear back from someone.
This lack of responsiveness is unacceptable and has left me feeling undervalued as a customer. I hope this review serves as a wake-up call to prioritize customer concerns and improve your service.”
“Excellent experience first time buyer when purchasing microwave. Very easy to contact, Australian support and tracking delivery was a breeze. Not only that, the delivery guys called me prior to delivery letting me know they were around the corner. They then delivered right to my front door up the top of the stairs, no hassels. Will use again if I find another bargain - they definitely live up to their name!”
“The price was worth the purchase of an otherwise expensive Samsung TV. The delivery was as requested and on time by efficient and courteous couriers. I will definately check out Buy Smarte in the future.”
“We ordered the fridge and it was delivered but it has been sitting in our carport because who they use to deliver and install claimed they could not bring it upstairs, I advise Buy Smarte that in needs to go upstairs it has now been over a week of the fridge sitting in the carport and still no installation and take away of the old fridge, when called they keep telling me the delivery company will get back to you, they have not even chasing them up still no update”
“I was looking to buy 75" Frame for the Samsung Frame TV. Buy Smarte had stock and a very competitive price when other retailers needs 6-12 weeks for delivery. Purchased online from Buy Smarte and the product was delivered to me within 3 days.”
“The website and the order process was fine, the problem is the aftersale service.
I order a large monitor, everything was smooth until I realise when on with a bright colour a small scractch on the screen.
I notify immediatly via email.
At first I thought that the service was great as I received a phone call less than an 1hr later saying that someone from the department client will reply to me.
Almost 2 weeks later, still no news even after a second email!”
“Recommended by our son, we cannot speak highly enough of Buy Smarte. From our first contact, our purchase then delivery and installation of our new refrigerator, we appreciated their courtesy, efficiency and reliability. Recommended unreservedly.”
