BuyCleverStuff Reviews

Name: BuyCleverStuff
Rating: 4.80

4.8 Rating 1,665 Reviews

97 %

of reviewers recommend BuyCleverStuff

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4.8

Based on 1,665 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

BuyCleverStuff Video Review Just what I needed to play my vinyl.

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Phone:

01244 458885

Email:

Contact@BuyCleverStuff.co.uk

Location:

Red Hill House, Hope Street, Chester
CH4 8BU

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BuyCleverStuff 5 star review on 17th February 2020

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a Soundmaster scd7900sw black at £79.97 and then i was told it was not in stock. To be fair the gentleman who phoned me was very apologetic and refunded my money”

Helpful Report

Posted 7 years ago

Hello Stephen, We're very sorry to hear of your disappoint. I know that my colleague who contacted you immediately when this issue arose to offer you a similar, more expensive model, at no extra cost, but unfortunately this did not have the cassette feature you required. He did also indicate that the product would be back in stock at a later date should you wish to wait on a unit to arrive from our suppliers. It was very unfortunate owing to the popularity of these products during this Christmas period that this happened, but may we apologise for this inconvenience and oversight of stock management and rest assured we are looking to make sure this does not occur again. Regards, Jon Hoyle. BCS Trading Ltd t/a BuyCleverStuff

Posted 7 years ago

“Bought in room speaker system with wifi. Never worked went back to be fixed. Still isn't working. Lost the will to live and have bought another one.”

Helpful Report

Posted 8 years ago

We're sorry that you felt let down with your product, and we have tried to contact you via telephone and email to help resolve your issues further. Our records show, alongside those with the KB Sound Warranty Centre, that a swap of an iSelect DAB module took place in October 2014, this coming from your August 2013 order, and we had no other notice of any issues raised from this particular order going forward. As per all of our orders, review requests are sent after purchase, so with your latest order placed in August 2015 (from which you have left us this review), we have also no records of contact or issues relating to this particular 2015 order, so we can only presume your grievance was with your original 2013 order. We would still like to discuss and hopefully resolve this issue with you, and are happy to do so if contacted. Thanks and Best Regards Jon Hoyle BCS Trading Ltd t/a BuyCleverStuff

Posted 8 years ago

“Tried to order an item several times, it didn't work and I ended up not being able to order it through you because if your ridiculous security measures. Innocent shopper treated like fraudster.”

Helpful Report

Posted 8 years ago

We are disappointed that on this occasion you have felt the need to review us so negatively, but I can assure you that when it comes to issues of customer security, we take these matters extremely seriously. You made four attempts to purchase and for reasons relating to our payment security checks, we were unable to take payment. You were refunded in full for one payment taken following further security checks, and my colleague dealt with your final attempt which unfortunately again did not pass our checks. We apologise if you felt because of our payment security checks that you were treated in any way as a fraudster, but I can assure you we treat all orders made with ourselves in such a manner. We are happy to take your order again should you wish if the points we flagged to you have now been readdressed. Thanks and Best Regards Jon Hoyle BCS Trading Ltd t/a BuyCleverStuff

Posted 8 years ago

“Product did not fully work. Not suitable for UK market. Should not be imported into UK.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to review us, we are disappointed that you have reviewed us with just one star despite our best efforts to help you with your purchase of a SoundMaster DAB2035 Under Cabinet Radio. This product is entirely suitable for the UK market, even more so as we supply Euro-to-UK adapters with all SoundMaster products we currently stock, as they originate from Germany. These products are also sold elsewhere in the UK, although we pride ourselves on our dedicated customer service, support and speed and quality of delivery, and also the inclusion of the adapter which not all retailers may do. We have a large number of customers that have reviewed us positively that have purchased, installed and used SoundMaster products with no issues at all. Our records show we did refund you on this product within a week of purchase, after you stated it did not work, which we were happy to do so, but we can assure you that when tested by ourselves, the unit did work and was receiving a full range of DAB and FM stations. We hope that despite your disappointment this time around, that you would not be put off from purchasing with us again in the future. Thanks and Best Regards Jon Hoyle BCS Trading Ltd t/a BuyCleverStuff

Posted 8 years ago

“I purchased an under cupboard Soundmaster radio/CD player, the reception for the radio is extremely poor, we now only use the CD player. I returned it (at my expense!) But upon return, with a new aerial, it is no better. I then purchased an under cupboard radio from Lidl for 1/5th of the price, radio reception excellent. Very disappointed with the Soundmaster”

Helpful Report

Posted 9 years ago

Thank you for your review I'm very sorry to hear that your Kitchen Radio is still not working properly, as per our previous emails we are more than happy to take back the unit to test further or for a full refund as you wish. I will contact you personally to discuss a resolution to this matter as I would not want any customer to be unhappy with a purchase from my company. Regards Jon Hoyle BCS Trading Ltd t/a BuyCleverStuff

Posted 9 years ago

Update on this faulty kitchen radio, the power supply was swapped and was found to be the actual cause of the reception issues.

Posted 9 years ago

“Not long after I bought a DAB 2035 under cupboard mountable kitchen DAB radio it stopped working correctly. It took a long time to come on when the power switch was put on; up to 15 minutes and variable and a week or so later it ceased to function entirely. It powered up when switched on and showed that DAB (or FM) was selected but did not go beyond that point; making small, regular, clicking noises but not moving to scan and most of the buttons do not operate (menu etc) although the ATO and timer buttons responded. I removed it (unscrewed the fittings) from under the cupboard and it has sat, unused, in another cupboard since then.”

Helpful Report

Posted 9 years ago

Thank you for your feedback I'm very sorry to read of the problems that you are having with your Kitchen Radio, please be aware your product has a two year warranty therefore I will contact you directly to discuss replacing the unit. Regards Jon Hoyle BCS Trading Ltd t/a BuyCleverStuff

Posted 9 years ago

“Terrible havn't even had the tv yet but you have had my money for Six weeks!!!!!”

Helpful Report

Posted 10 years ago

As per my many emails regarding this matter I'm personally very sorry about this unusual situation regarding delivery of your order, the good news is that as per my email today LUXURITE confirm that the stock is now in the UK after the delay. We will be refunding 10% of the order value as stated on my emails to yourself as a goodwill gesture for the delay in delivering your order. Again I'm personally very sorry that this situation has happened, it is never our intention to cause customers problems and I fully understand your frustrations. Best Regards Jon Hoyle Director BCS Trading t/a BuyCleverStuff

Posted 10 years ago

“Since receiving this radio I have spent numerous hours trying to get it to work, downloading pages of information which is of no help whatsoever, even trying the "idiot proof one" eventually dismantled. a complete waste of hard earned cash.”

Helpful Report

Posted 10 years ago

I'm very sorry to hear that you as so unhappy with your purchase of a KB Sound Premium DAB Ceiling Radio. I see that this is the very first time you have informed us about your level of dissatisfaction and problems regarding your purchase, I think it slightly unfair that you post a negative review without at first contacting us. I really do not like to hear that customers are unhappy and having so much trouble with one of our products, please feel free to contact me personally to discus this matter as I would like to resolve it for you. Best Regards Jon Hoyle Director BCS Trading t/a BuyCleverStuff

Posted 10 years ago

“All ok”

Helpful Report

Posted 10 years ago

Sorry to see that you only rate our service and product as one star, I will personally contact you to see if we can help in anyway. Thanks and Best Regards Jon Hoyle Director BCS Trading Ltd T/A www.BuyCleverStuff.co.uk

Posted 10 years ago

BuyCleverStuff is rated 4.8 based on 1,665 reviews